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<div text-align:center;"><h3>'''Welcome to the ITwiki'''<br>[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</h3></div></div>
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<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">'''Welcome to ITwiki'''</div>
<div id="Duo_Enrollment" class="mainpage_box">
<div style="top:+0.2em; font-size:95%;">[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</div>
<h3 style="color:#DF7401">Protect your WP account with Duo [[Multifactor Authentication]]!</h3>
<!-- <div id="articlecount" style="font-size:85%;">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and counting.</div> -->
[[Multifactor Authentication]] is required for employee accounts, and strongly encouraged for all students.</h3>
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<h3 style="color:#DF7401">About</h3>
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The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.  Have a question or need assistance?  [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]</div>
* [[Special:AllPages|All Articles]]
</div>
* [[Special:PopularPages|Popular Articles]]
 
* [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]
<div id="Main" class="mainpage_row">
<div id="Working_From_Home" class="mainpage_box"><h3 style="color:#DF7401">IT Resources for Students/Faculty/Staff</h3>
Looking for an overview of [[IT Resources]] or [[Resources for Working Remotely]]?  We put together an [[IT Resources]] and a '''summary of technology resources available for students, faculty, and staff''' as they continue their education and/or work remotely. '''Find more information at [[Remote Technology Resources]]'''.


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For employees looking for an overview of available resources for remote work, visit [[Resources for Working Remotely]] to learn about tools that can help you accomplish your work from home, in addition to the [[IT Resources]] list.
* [[:Category:Apple|Apple Mac/iOS]]
* [[:Category:Blackboard|Blackboard]]
* [[:Category:Mobile|Mobile]]
|}


If looking for access to U and K drive, please review the above articles, specifically [[Resources_for_Working_Remotely#VPN_Required_Services|Resources for Working Remotely]].


==About==
Need software on a University imaged laptop? When connected via [[Resources_for_Working_Remotely#VPN_Required_Services|VPN]] you can get software from either the [[University_Software|Windows Software Center]] or the [[Mac_OS_Managed_Software_Center|Mac Managed Software Center]].
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.
</div>
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<h3>Services</h3>
|<!--Computers being replaced through the [[Computer Renewal Program New PC|CRP program]] are being deployed with Windows 10!  Check out our article on [[Windows 10 Features]].--><!--Don't like the flower animation on WPConnect? Here's how you can [[WPConnect#How_to_disable_the_flower_animation_on_WPConnect|disable]] it! <br clear=all>-->
<center>Staff and Faculty email accounts are being migrated to Exchange Online, hosted by Microsoft.  If you were recently migrated and having a problem accessing email, [[Exchange_365_Email_Migration|check out our troubleshooting document here.]]</center>
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!scope="col" style="background:#DC143C;" | Downloaded Excel File Will Not Open?
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Having trouble opening an excel document you just downloaded?  [[Excel_Files_From_Web_Dont_Open#Resolution|Check out this article for a resolution]]
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<h3>User Services</h3>
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!scope="col" style="background:#ffe9c5;" | Featured Articles
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* [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
* [[:Category:Blackboard - Students|Blackboard - Students]]
* [http://www.wpunj.edu/it/policies/ IT Policies]
* [http://www.wpunj.edu/it/policies/ IT Policies]
* [[Resources for Working Remotely]]
* [[IT Resources]]
* [https://wpunj.edu/it/user-services/student-laptop-requirements.html Student Laptop Recommendations]
* [[:Category:Email|WPUNJ Account and Email Information]]
** [[Email Account Types]]
** [[Microsoft Office 365]]
** [[Online Archive|Email - Online Archive for Employee Accounts]]
** [[Multifactor Authentication]]
*** [[Duo Universal Prompt|Universal Prompt]]
** [[Passwords]]
** [[Affirmed_(Preferred)_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
**[[Web Help Desk|Web Help Desk - How to create a ticket]]
* [[Emergency Notifications]]
* [[Emergency Notifications]]
* [[Phone and Voicemail System|Phone and Voicemail System Instructions]]
** [[Voicemail|Avaya Voicemail]]
* [[Announcements - Campus wide]]
* [[Clear_Browser_Cache | Clearing Your Browser Cache]]
* [[:Category:Mobile|Mobile]]
** [[Mobile Apps]]
* [[Special:AllPages|All Articles]]
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<div class="mainpage_box">
<h3>Campus Computer Resources</h3>
* [[Computer Availability|Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road]]
* [[University_Software|Software Center]]
* [[Mac OS Managed Software Center]]
* [[Mac OS Managed Software Center]]
* [[:Category:Software_Guides|Software Guides]]
* [[:Category:Apple|Apple Mac/iOS Articles]]
* [[Online Collaboration Platforms]]
** [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
** [[Webex|Webex all in one app]]
** [[Cisco WebEx Roomkits|Webex Roomkits]]
** [[Zoom]]
* [[Bitlocker]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[New Faculty Technology Orientation]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[Passwords]]
* [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
* Campus Printing Resources
** [[Printing|Printing to Pharos Uniprint Student Printers]]
** [[WebCRD|Print Shop and WebCRD]]
** [[Xerox]]
</div>
 
<div class="mainpage_box">
<h3>Classroom Technology Support and Lending Services</h3>
* [[:Category:IRT Media Services|Classroom Technology Support and Lending Services]]
** [[Classroom Technology Support]]
** [[3D Printing]]
** [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
** [[Active Learning Classrooms]]
** [[Solstice|Solstice Pods]]
** [[:Category:Streaming Media|Streaming Media]]
** [[:Category:Video Conferencing Services|Video Conferencing Services]]
*[[Qualtrics]]
*[[Wacom]]
 
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<h3>Broadcast, Production & Support</h3>
* [[YuJa]] (Replaced Illumira/NJVid)
* [[Event Video Recording]]
* [[Search Committee Interviews]]
* [[Search Committee Interviews]]
* [[:Category:Software_Guides|Software Guides]]
* [[:Category:TeachwithTech|Teaching with Technology]]
* [[IPTV]]
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!scope="col" style="background:#ffe9c5;" | Services
 
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<h3>Center for Teaching with Technology</h3>
* [[Announcements - Campus wide]]
* [[:Category:TeachwithTech|Center for Teaching with Technology]]
* [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
** [[Blackboard]]
* [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
** [[Blackboard Ultra]]
* [[Computer Availability|Computer Lab Availability]]
** [[:Category:Blackboard - Faculty|Blackboard - Faculty]]  
<!-- * [[Generic Accounts]] -->
** [[:Category:Blackboard - Students|Blackboard - Students]]
* [[Lists|List Manager]]
** [[Bb Mobile Learn|Bb Mobile Learn]]
* [[Lynda|Lynda.com Learning Library]]
** [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
* [[:Category:IRT Media Services|Media Services]]
** [[New Faculty Technology Orientation]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
** [[Respondus|Respondus Lockdown Browser and Monitor]]
* [[Printing]]
* [[Course Evaluations]]
* [[3D Printing]]
** [[Course Evaluations Open and Close Instructions]]
* [[:Category:Streaming Media|Streaming Media]]
<!-- ** [[Lists|List Manager]] -->
* [[IPTV]]
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* [[Game Consoles and Other Devices]]
 
* [[Wireless|Wi-Fi]]
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* [[Getting Started: Wired|Wired]]
<h3>Enterprise Network & Systems Services</h3>
* [[:Category:Network Services|Network Services]]
* [[:Category:Network Services|Network Services]]
* [[:Category:Workaround|Workarounds]]
** [[Wireless|Wi-Fi]]
* [[:Category:Video Conferencing Services|Video Conferencing Services]]
** [[Getting Started: Wired|Wired]]
* [[Voicemail|Voicemail Online]]
** [[Sponsored Guests|Sponsored Guests, Guest Wireless]]
* [[VPN Remote Access]]
** [[Eduroam]]
|}
** [[Game Consoles and Other Devices]]
** [[Resnet]]
** [[VPN Remote Access]]


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!scope="col" style="background:#ffe9c5;" | Did you know...
 
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<h3>Enterprise Information Services</h3>
...that faculty and staff will no longer be subject to an e-mail quota?  Your [https://itwiki.wpunj.edu/index.php/Online_Archive Online Archive] mailbox will eliminate the need to create PST files, and will automatically archive older e-mail!  [[File:Onlinearchive2.png|center|link=https://itwiki.wpunj.edu/index.php/Online_Archive]]
* [[:Category:DotCMS|DotCMS]]
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* [[WP Connect]]
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* [[Banner Faculty & Advisor Class List]]
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* [[Faculty Load Module]]
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==Hours of Operation==
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You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling 973-720-4357.
<div id="mainpage_standard_footer" class="mainpage_row">
{{User Services Hours}}
<div class="mainpage_box">
== Feedback ==
<h3 style="color:#DF7401">Hours of Operation</h3>
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling our Helpdesk 973-720-4357.
{{User Services Hours}}</div>
<div class="mainpage_box"><h3 style="color:#DF7401">Support Locations</h3>
In-person Helpdesk Technology Support is located in the following locations:
* Cheng Library Instruction & Research Technology Suite
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* 1600 Valley Road Room G061
<!-- * College Hall Room 140 --></div>
<div class="mainpage_box">
<h3 style="color:#DF7401">Feedback</h3>
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].</div></div>

Latest revision as of 12:04, 28 August 2024

Welcome to the ITwiki
William Paterson University's public technology documentation repository.

Protect your WP account with Duo Multifactor Authentication!

Multifactor Authentication is required for employee accounts, and strongly encouraged for all students.

About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance? Submit a Help Desk Ticket

IT Resources for Students/Faculty/Staff

Looking for an overview of IT Resources or Resources for Working Remotely? We put together an IT Resources and a summary of technology resources available for students, faculty, and staff as they continue their education and/or work remotely. Find more information at Remote Technology Resources.

For employees looking for an overview of available resources for remote work, visit Resources for Working Remotely to learn about tools that can help you accomplish your work from home, in addition to the IT Resources list.

If looking for access to U and K drive, please review the above articles, specifically Resources for Working Remotely.

Need software on a University imaged laptop? When connected via VPN you can get software from either the Windows Software Center or the Mac Managed Software Center.

Services

User Services

Campus Computer Resources

Classroom Technology Support and Lending Services


Broadcast, Production & Support

Center for Teaching with Technology

Enterprise Network & Systems Services

Enterprise Information Services



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