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Welcome to the ITwiki
William Paterson University's public technology documentation repository.

Protect your WP account with Duo Multifactor Authentication!

Multifactor Authentication is required for employee accounts, and strongly encouraged for all students.

About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance? Submit a Help Desk Ticket

IT Resources for Students/Faculty/Staff

Looking for an overview of IT Resources or Resources for Working Remotely? We put together an IT Resources and a summary of technology resources available for students, faculty, and staff as they continue their education and/or work remotely. Find more information at Remote Technology Resources.

For employees looking for an overview of available resources for remote work, visit Resources for Working Remotely to learn about tools that can help you accomplish your work from home, in addition to the IT Resources list.

If looking for access to U and K drive, please review the above articles, specifically Resources for Working Remotely.

Need software on a University imaged laptop? When connected via VPN you can get software from either the Windows Software Center or the Mac Managed Software Center.

Services

User Services

• IT Policies
• Resources for Working Remotely
• IT Resources
• Student Laptop Recommendations
• WPUNJ Account and Email Information
  • Email Account Types
  • Microsoft Office 365
  • Email - Online Archive for Employee Accounts
  • Multifactor Authentication
    • Universal Prompt
  • Passwords
  • Preferred Name Information
  • Web Help Desk - How to create a ticket
• Emergency Notifications
• Phone and Voicemail System Instructions
  • Avaya Voicemail
• Announcements - Campus wide
• Clearing Your Browser Cache
• Mobile
• All Articles

Campus Computer Resources

• Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road
• Software Center
• Mac OS Managed Software Center
• Software Guides
• Apple Mac/iOS Articles
• Online Collaboration Platforms
  • Microsoft Teams
  • Webex all in one app
  • Webex Roomkits
  • Zoom
• Bitlocker
• MS Office and Adobe CC for faculty and staff personal use
• LinkedIn Learning (Lynda.com Learning Library)
• Network storage (U drive, K drive)
• Microsoft Teams
• Campus Printing Resources
  • Printing to Pharos Uniprint Student Printers
  • Print Shop and WebCRD
  • Xerox

Classroom Technology Support and Lending Services

• Classroom Technology Support and Lending Services
  • Classroom Technology Support
  • 3D Printing
  • Audio-Visual Design and Production
  • Active Learning Classrooms
  • Solstice Pods
  • Streaming Media
  • Video Conferencing Services
• Qualtrics
• LinkedIn Learning
• Wacom

Broadcast, Production & Support

• YuJa (Replaced Illumira/NJVid)
• Event Video Recording
• Search Committee Interviews

Center for Teaching with Technology

• Center for Teaching with Technology
  • Blackboard
  • Blackboard Ultra
  • Blackboard - Faculty
  • Blackboard - Students
  • Bb Mobile Learn
  • Collaborate Web Conferencing
  • New Faculty Technology Orientation
  • Respondus Lockdown Browser and Monitor
• Course Evaluations
  • Course Evaluations Open and Close Instructions

Enterprise Network & Systems Services

• Network Services
  • Wi-Fi
  • Wired
  • Sponsored Guests, Guest Wireless
  • Eduroam
  • Game Consoles and Other Devices
  • Resnet
  • VPN Remote Access

Enterprise Information Services

• DotCMS
• WP Connect
• Banner Faculty & Advisor Class List
• Faculty Load Module
• 25Live

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.

Regular Workday Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Support Locations

In-person Helpdesk Technology Support is located in the following locations:

• Cheng Library Instruction & Research Technology Suite
• 1600 Valley Road Room G061

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.