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Welcome to the ITwiki William Paterson University's public technology documentation repository.

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About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

Did you know...
Looking for an overview of IT Resources? We put together an IT Resources article that reviews topics discussed at the Information Technology Learning and Development Series session.

Did you know...
Multifactor Authentication is here! Multifactor Authentication is required for employee WPconnect and Email accounts as of April 3rd!

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.

Summer hours are in effect from May 22nd - August 11th.
Regular work day schedules will be in effect during the week of May 29th, June 12th and July 3rd for holiday weeks. The University is closed Monday May 29th, Friday June 16th and Tuesday July 4th.

• Monday–Thursday: 8:00AM-10:00PM
• Friday: Closed
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Regular Work Day Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Support Locations

In-person Helpdesk Technology Support is located in the following locations:

• The Cheng Library Instruction & Research Technology Suite
• Science East Room 3054
• 1600 Valley Road Room G061
• College Hall Room 140

Services

IT Policies Announcements - Campus wide Apple Mac/iOS Clearing Your Browser Cache Computer Lab Availability Email Email Archive Emergency Notifications Multifactor Authentication Passwords Preferred Name Information Software Center Mac OS Managed Software Center MS Office and Adobe CC for faculty and staff personal use Software Guides IPTV - Campus Cable TV Service LinkedIn Learning Library (Lynda.com) Network storage (U drive, K drive) Printing Workarounds Voicemail Online WebCRD Xerox

Media Services 3D Printing Audio-Visual Design and Production Search Committee Interviews Solstice Pods Streaming Media Video Conferencing Services Teaching with Technology Blackboard - Faculty Blackboard - Students Collaborate Web Conferencing New Faculty Technology Orientation List Manager Network Services Game Consoles and Other Devices Resnet Wi-Fi Wired VPN Remote Access

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.