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Welcome to the ITwiki
William Paterson University's public technology documentation repository.

About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

Did you know...
Looking for an overview of IT Resources? We put together an IT Resources article that reviews topics discussed at the Information Technology Learning and Development Series session.
Did you know...
Multifactor Authentication is here! Multifactor Authentication is required for employee WPconnect and Email accounts as of April 3rd!
Services



Hours of Operation

You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.

Summer hours are in effect from May 23rd - August 12th.
Regular work day schedules will be in effect during the week of May 30th, June 13th and July 4th for holiday weeks. The University is closed Monday May 30th, Friday June 17th and Monday Judy 4th.

  • Monday–Thursday: 8:00AM-10:00PM
  • Friday: Closed
  • Saturday: 9:00AM-5:00PM
  • Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)


Regular Work Week Schedule

  • Monday–Thursday: 8:30AM-10:00PM
  • Friday: 8:30AM-6:00PM
  • Saturday: 9:00AM-5:00PM
  • Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Support Locations

In-person Helpdesk Technology Support is located in the following locations:

  • The Cheng Library Instruction & Research Technology Suite
  • Science East Room 3054
  • 1600 Valley Road Room G061
  • College Hall Room 140

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.