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Welcome to the ITwiki William Paterson University's public technology documentation repository.

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About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

Did you know...
Staff and Faculty email accounts are being migrated to Exchange Online, hosted by Microsoft. If you were recently migrated and having a problem accessing email, check out our troubleshooting document here.

Services
IT Policies Announcements - Campus wide Apple Mac/iOS Computer Lab Availability Email Email Archive Emergency Notifications Multifactor Authentication Passwords Software Center Mac OS Managed Software Center MS Office and Adobe CC for faculty and staff personal use Software Guides IPTV Lynda.com Learning Library Network storage (U drive, K drive) Printing Workarounds Voicemail Online WebCRD Xerox	Media Services 3D Printing Audio-Visual Design and Production Search Committee Interviews Streaming Media Video Conferencing Services Teaching with Technology Blackboard - Faculty Blackboard - Students Collaborate Web Conferencing New Faculty Technology Orientation List Manager Network Services Game Consoles and Other Devices Resnet Wi-Fi Wired VPN Remote Access

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling 973-720-4357.

Summer hours are in effect from May 18 - August 14.
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday

• Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm for voicemail)
• Friday: Closed
• Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Regular Workday Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.