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Revision as of 10:53, 22 October 2019
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About
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.
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Hours of Operation
You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.
Summer hours are in effect from May 20th - August 9th.
Our regular workday schedule will be in effect during the week of May 27th, June 17th and July 1st for holiday weeks. The University is closed Monday May 27th, Friday June 21st and Thursday July 4th.
Summer/Extended Workday
- Monday–Thursday: 8:00AM-10:00PM
- Friday: Closed
- Saturday: 9:00AM-5:00PM
- Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)
Regular Workday Schedule
- Monday–Thursday: 8:30AM-10:00PM
- Friday: 8:30AM-6:00PM
- Saturday: 9:00AM-5:00PM
- Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)
Support Locations
In-person Helpdesk Technology Support is located in the following locations:
- Cheng Library Instruction & Research Technology Suite
- Science East Room 3054
- 1600 Valley Road Room G061
- College Hall Room 140
Feedback
Request an article, notify us of an error, or send a note by creating a ticket.
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