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Welcome to ITwiki William Paterson University's public technology documentation repository.

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About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

Did you know...
Staff and Faculty email accounts are being migrated to Exchange Online, hosted by Microsoft. If you were recently migrated and having a problem accessing email, check out our troubleshooting document here.

Featured Articles
Blackboard - Faculty Blackboard - Students IT Policies Emergency Notifications Mac OS Managed Software Center Multifactor Authentication MS Office and Adobe CC for faculty and staff personal use New Faculty Technology Orientation Passwords Search Committee Interviews Software Guides Teaching with Technology IPTV

Services
Announcements - Campus wide Audio-Visual Design and Production Collaborate Web Conferencing Computer Lab Availability List Manager Lynda.com Learning Library Media Services Network storage (U drive, K drive) Printing 3D Printing Streaming Media Resnet IPTV Game Consoles and Other Devices Wi-Fi Wired Network Services Workarounds Video Conferencing Services Voicemail Online VPN Remote Access Xerox

Did you know...
...that faculty and staff will no longer be subject to an e-mail quota? Your Online Archive mailbox will eliminate the need to create PST files, and will automatically archive older e-mail!

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling 973-720-4357.

Summer hours are in effect from May 18 - August 14.
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday

• Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm for voicemail)
• Friday: Closed
• Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Regular Workday Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.