Computer Renewal Program New PC: Difference between revisions

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Your computer has recently been replaced through the Computer Renewal Program for full-time faculty and staff.  The standard university software applications and any additional non-standard licensed applications that you requested have already been installed along with selected files and settings from your previous PC. For any questions regarding installations, please refer to the [[Main_Page| WPU IT Wiki]] before opening a ticket in [https://www.wpunj.edu/helpdesk Web Helpdesk].
[[image:Windows_10_Logo.png|right|400px]]
This computer has been recently replaced or reconfigured through the Computer Renewal Program and your files, university standard applications, and any non-standard university licensed applications that you requested should already be installed.


Take a moment to look at the Software Center (search ‘Software’ in the start menu) and browse your available software installations in the Available Software tab. You will now be able to select and install available software from this window. For additional software requests, please submit a ticket via [https://www.wpunj.edu/helpdesk Web Helpdesk].
If you are missing software, try '''searching''' for it in the [[Windows_10_Features#Start_Menu|Start Menu]].  If you still can't find an application, it may be located in the [[Software Center]] along with other university applications and can be installed at any time. Search for Software Center in the Start Menu.


All your previous PC’s files and settings have been backed up to a network drive and can be restored by our staff, however, if you have been saving files to your U:\ drive (which is also your K:\User Folders\<name> directory), then you will have immediate access to them through that directory.
If the software application you need is not available in the Software Center or if you are missing files, please contact the Help Desk by [https://www.wpunj.edu/helpdesk entering a ticket] or by calling 973-720-4357.  
''It is important to note that files should '''never''' be saved to your desktop. Files that are not saved on the network '''cannot''' be backed up or restored by Information Systems.''


In addition, your Microsoft Office applications have been upgraded to Microsoft Office 2010.  While there are minimal changes between Office 2007 and Office 2010, questions can be directed to the Help Desk.  
All computer equipment returned to the Computer Renewal Program receives a full data wipe after backup of the hard drive is confirmed.  The equipment is then evaluated by our technicians, and if it can be reused, is sent to our central inventory.  All other computing equipment is sent to a disposal company which will erase the hard drives again and send us certification that all data has been destroyed.


For future reference, in the event that there is hardware failure or damage to your computer due to breaks, drops, or spills, please also contact the Help Desk by [https://www.wpunj.edu/helpdesk entering a ticket] or by calling 973-720-4357.


Thank you,
Thank you,


Computer Renewal Program Deployment Team
''Computer Renewal Program Deployment Team''
 
===Additional Information===
 
* Learn more about new [[Windows 10 Features]]!
* Keep your computer [[Information_Technology_Security|secure]].
* Access Microsoft Office in the cloud with [[Microsoft Office 365]]!
* Learn how to access WPUNJ resources from off campus using [[VPN_Remote_Access|VPN]]
* Did you know that you can access your telephone [[voicemail]] online?
 
[[Category:Windows]]
[[Category:Apple]]
[[Category:Help Desk]]

Latest revision as of 13:17, 13 May 2022

Windows 10 Logo.png

This computer has been recently replaced or reconfigured through the Computer Renewal Program and your files, university standard applications, and any non-standard university licensed applications that you requested should already be installed.

If you are missing software, try searching for it in the Start Menu. If you still can't find an application, it may be located in the Software Center along with other university applications and can be installed at any time. Search for Software Center in the Start Menu.

If the software application you need is not available in the Software Center or if you are missing files, please contact the Help Desk by entering a ticket or by calling 973-720-4357.

All computer equipment returned to the Computer Renewal Program receives a full data wipe after backup of the hard drive is confirmed. The equipment is then evaluated by our technicians, and if it can be reused, is sent to our central inventory. All other computing equipment is sent to a disposal company which will erase the hard drives again and send us certification that all data has been destroyed.

For future reference, in the event that there is hardware failure or damage to your computer due to breaks, drops, or spills, please also contact the Help Desk by entering a ticket or by calling 973-720-4357.

Thank you,

Computer Renewal Program Deployment Team

Additional Information

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