Difference between revisions of "Voicemail"

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The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.<br>
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<b><span style="color:#FF8C00">This article provides information on utilizing our Avaya Phone System and Voicemail.</span></b>
  
Voicemail messages can be listened to via the web by accessing http://www.wpunj.edu/voicemail. It is recommended to use Internet Explorer if accessing using a computer. 
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<b><span style="color:#FF8C00">If you are looking for instructions for [[Phone and Voicemail System|Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.]]</span></b>
  
'''(If you wish to check voicemail from off campus from a phone, please call 973-720-6245 and use your mailbox number and pin code.  Additional information can be found on our [[Phone and Voicemail System]] article.)'''
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The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.<br>
  
  Please note voicemail on the web service is only available on campus or when connected to [[VPN Remote Access]]
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Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory. 
  
==Setting up voicemail to email forwarding==
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'''(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code.  Additional information can be found on our [[Phone and Voicemail System]] article.)'''
  
To set up voicemail to email forwarding you have to submit a HelpDesk Ticket so that a technician can configure the change. Please create a ticket under request type "Telephone".
 
  
 
== Voicemail Instructions==
 
== Voicemail Instructions==
 
[[File:Avaya Messaging PNG.png]]
 
[[File:Avaya Messaging PNG.png]]
  
== Additional Guides==
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==Additional Voicemail Settings==
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These settings need to be set up by an administrator and require a Help Desk Ticket
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* Voicemail to Email Forwarding
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* Resetting your voicemail pin
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* Adding your voicemailbox directly to Outlook
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== Additional Avaya Telephone Guides==
  
  

Latest revision as of 15:07, 13 January 2022

This article provides information on utilizing our Avaya Phone System and Voicemail.

If you are looking for instructions for Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.

The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory.

(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code. Additional information can be found on our Phone and Voicemail System article.)


Voicemail Instructions

Avaya Messaging PNG.png

Additional Voicemail Settings

These settings need to be set up by an administrator and require a Help Desk Ticket

  • Voicemail to Email Forwarding
  • Resetting your voicemail pin
  • Adding your voicemailbox directly to Outlook

Additional Avaya Telephone Guides

Telephone Quick Reference Guide - PDF format

Phone Set Reference Page

Phone Button Reference Guide

Voice Mail Instructions- PDF format

For additional assistance with setup, please create a Help Desk ticket so that we can assist you. A ticket can be created at http://help.wpunj.edu/