Voicemail: Difference between revisions

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Voicemail messages can be listened to via the web by accessing http://www.wpunj.edu/voicemail. It is recommended to use Internet Explorer if accessing using a computer.  (If off campus and trying to review voicemail, please call x6245 and use your mailbox number and pin code.  Additional information can be found on our [[Phone and Voicemail System]] article.)
<b><span style="color:#FF8C00">This article provides information on utilizing our Avaya Phone System and Voicemail.</span></b>


  Please note voicemail on the web service is only available on campus or when connected to [[VPN Remote Access]]
<b><span style="color:#FF8C00">If you are looking for instructions for [[Phone and Voicemail System|Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.]]</span></b>


==Listening to Messages==
The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.<br>
* Visit http://www.wpunj.edu/voicemail and login with your mailbox number (extension) and your password (PIN).
<br clear=all>[[File:Vm-login-screen.JPG]]
* Once logged in, you will see your messages.  From this screen you can play, forward and delete messages as needed.
<br clear=all>[[File:Vm-inbox.JPG]]
*Double click the message to open, select play button to play message
<br clear=all>[[File:Vm-open.JPG]]
<!-- *Click "Play through soundcard" to download the audio file to your computer
<br clear=all>[[File:Vm-download.JPG]]
*Double click on the downloaded file to play. You can also attach the downloaded sound file to an email message and forward it.
<br clear=all>[[File:Vm-play.JPG]] -->


==Errors In Chrome==
Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory. 


Chrome may show an error at the login window asking the user to download and install Flash. Flash is installed on all university computers. However, Flash has to be enabled for certain sites to work.
'''(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code. Additional information can be found on our [[Phone and Voicemail System]] article.)'''


[[File:Avaya_Flash_Error_Message.png‎]]


Follow these directions to fix Chrome.
== Voicemail Instructions==
[[File:Avaya Messaging PNG.png]]


Go to the Chrome Preferences
==Additional Voicemail Settings==
These settings need to be set up by an administrator and require a Help Desk Ticket
* Voicemail to Email Forwarding
* Resetting your voicemail pin
* Adding your voicemailbox directly to Outlook


[[File:Avaya Chrome Preferences.png]]
== Additional Avaya Telephone Guides==


Click on the Advanced Options (usually at the bottom of the page)


[[File:Avaya Chrome Advanced Link.png]]
[[media:1608_Instructions_rev.pdf|Telephone Quick Reference Guide - PDF format]]


Go to Content Settings:
[[media:Phone.jpg|Phone Set Reference Page]]


[[File:Avaya Chrome Content Settings.png]]
[[media:Pages from 1608 1616 User Guide-2.jpg|Phone Button Reference Guide]]


Locate and click on the Flash settings:
[[media:Avaya_Messaging_Setup_Instructions_for_wiki.pdf|Voice Mail Instructions- PDF format]]  <br>
<br>
'''For additional assistance with setup, please create a Help Desk ticket so that we can assist you.
A ticket can be created at http://help.wpunj.edu/'''


[[File:Avaya Chrome Flash Settings.png]]


Add "voicemail.wpunj.edu" to the Add a Site area:


[[File:Avaya Allow Sites URL.png]]
Close the windows and '''reload''' the voicemail website.
==Deleting Messages==
*Select the Delete button when the message is open or when the message is selected on the main page
<br clear=all>[[File:Vm-delete_play_fwd.JPG]]
==Setting up voicemail to email forwarding==
Within our voicemail system you can setup voicemail to forward to your email.
*After [http://www.wpunj.edu/voicemail logging in] select "Preferences", "Notify Me"
*Select the check box "Email me a notification for each voice message" under Voice Email Notifications.
*Enter your email address in "To email addresses:"  (If you need to forward to multiple emails, use ; between email addresses)
*Select check box "Include the recording"
*Be sure to select "Save" at the bottom of the page.
[[File:vm-email2.jpg]]


[[Category:Software Guides]]
[[Category:Software Guides]]
[[Category:Help Desk]]
[[Category:Help Desk]]

Latest revision as of 14:07, 13 January 2022

This article provides information on utilizing our Avaya Phone System and Voicemail.

If you are looking for instructions for Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.

The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory.

(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code. Additional information can be found on our Phone and Voicemail System article.)


Voicemail Instructions

Avaya Messaging PNG.png

Additional Voicemail Settings

These settings need to be set up by an administrator and require a Help Desk Ticket

  • Voicemail to Email Forwarding
  • Resetting your voicemail pin
  • Adding your voicemailbox directly to Outlook

Additional Avaya Telephone Guides

Telephone Quick Reference Guide - PDF format

Phone Set Reference Page

Phone Button Reference Guide

Voice Mail Instructions- PDF format

For additional assistance with setup, please create a Help Desk ticket so that we can assist you. A ticket can be created at http://help.wpunj.edu/

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