Difference between revisions of "Wireless Won't Connect"

From William Paterson University - Information Technology's Wiki
Jump to navigation Jump to search
(Created page with "With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping...")
 
Line 28: Line 28:
  
 
[[File:Wifi-connected.png‎ ]]
 
[[File:Wifi-connected.png‎ ]]
 +
 +
 +
[[Category:Apple]]
 +
[[Category:Help Desk]]

Revision as of 10:03, 9 June 2015

With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping or being off campus.

Wi-fi not connecting.png

Symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:

1) Open System Preferences

System preferences.png

2) Select the "Network" pane.

Network pane.png

3) Select Wi-Fi

Select wifi.png

4) Click "Connect" next to the 801.11 text.

Click connect.png

5) Enter your credentials if/when asked.

Enter university credentials.png

After a bit of background processing you should be connected and the wi-fi icon should change to the connected state.

Wifi-connected.png