Difference between revisions of "Wireless Frequently Asked Questions"

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(Created page with "===Why do I keep getting redirected to the Guest portal?=== You are connected to 'WP Guest' which is only for Gaming Consoles, Sponsored Guests of the University, or devices t...")
 
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===Why do I keep getting redirected to the Guest portal?===
 
===Why do I keep getting redirected to the Guest portal?===
 
You are connected to 'WP Guest' which is only for Gaming Consoles, Sponsored Guests of the University, or devices that are not capable of 802.1x.  You must connect to the '''WP Wireless''' SSID  [[Getting_Started| using these instructions]]
 
You are connected to 'WP Guest' which is only for Gaming Consoles, Sponsored Guests of the University, or devices that are not capable of 802.1x.  You must connect to the '''WP Wireless''' SSID  [[Getting_Started| using these instructions]]
===Why do I keep joining 'WP Guest' even after connecting to 'WP Wireless?'===
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===Why do I keep getting redirected even though I joined the 'WP Wireless?' SSID===
Once configured to connect to WP Wireless, you must "forget" the guest network on your device.
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Your device may prefer to connect to '''WP Guest''' over '''WP Wireless''' since it knows how to connect to both networks.  Once configured to connect to WP Wireless, you must "forget" '''WP Guest''' on your device.
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===Why do I see a warning that I am connecting to an unsecure network?===
 
===Why do I see a warning that I am connecting to an unsecure network?===
 
This is due to an incomplete wireless configuration of your device.  Follow the instructions to [[Manually_Connect_WP_Wireless| Manually Connect to WP Wireless]].  The specific steps to correct this issue are 9-15.
 
This is due to an incomplete wireless configuration of your device.  Follow the instructions to [[Manually_Connect_WP_Wireless| Manually Connect to WP Wireless]].  The specific steps to correct this issue are 9-15.

Revision as of 11:20, 3 September 2013

Why do I keep getting redirected to the Guest portal?

You are connected to 'WP Guest' which is only for Gaming Consoles, Sponsored Guests of the University, or devices that are not capable of 802.1x. You must connect to the WP Wireless SSID using these instructions

Why do I keep getting redirected even though I joined the 'WP Wireless?' SSID

Your device may prefer to connect to WP Guest over WP Wireless since it knows how to connect to both networks. Once configured to connect to WP Wireless, you must "forget" WP Guest on your device.

Why do I see a warning that I am connecting to an unsecure network?

This is due to an incomplete wireless configuration of your device. Follow the instructions to Manually Connect to WP Wireless. The specific steps to correct this issue are 9-15.

Why do I have to log in twice when connecting to WP Wireless?

This is due to an incomplete wireless configuration of your device. Follow the instructions to Manually Connect to WP Wireless. The specific step to correct this is step 8.

Why does WP Wireless try to use my Windows username and password?

This is due to an incomplete wireless configuration of your device. Follow the instructions to Manually Connect to WP Wireless. The specific step to correct this is step 16.

Why can't I save I tried to manually change the WP Wireless settings but they aren't getting saved and I cannot connect

This is usually due to a third party software managing your wireless (Intel Proset, HP or Dell wireless management software, etc). You need to make the equivalent changes through this software, or disable the software and manage your wireless through windows.

How do I configure a device that isn't 802.1x compatible?

Devices that are not 802.1x compatible can be added to the My Devices portal, and then connect to the WP Guest Network.