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Troubleshooting a Password Change

If you have recently changed your password or your account experienced a mandatory password change, your log on experience will have changed on most devices and services that utilize your William Paterson account.

You will need to update your password on devices such as iPhones, Android phones, tablets or laptops after your password has been changed. Any service using your William Paterson account will also prompt for you to re-enter your credentials. These services include but are not limited to: WPConnect, BlackBoard, email clients and web browsers.

Below is a list of devices and services that will require re-authentication after changing a password. Included are links to examples of prompts you may see and links to relevant documentation:

  • Campus Windows computers
  • Campus Macintosh computer
  • Accessing the University Wifi on iOS phones or tablets, Android phones or tablets, and laptops | For help, see Getting Started: Wireless
  • WPConnect
  • BlackBoard
  • Email clients on desktops such as: Outlook or Mail
  • Email clients on mobile devices such as: iOS email clients or Android email clients | For help, see our Mobile Help Section and select your device type

If you require further assistance with your password, please call the Help Desk at 973-720-4357.

Changing Your Password

If you do not know your current password, you may call the Help Desk at 973-720-4357 and request your password be changed. Help Desk hours of operation are:

  • Monday–Thursday: 8:30AM-10:00PM
  • Friday: 8:30AM-6:00PM
  • Saturday: 9:00AM-5:00PM
  • Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)


At this time (4/11/2014) password complexity requirements do not pertain to students. Password changes take roughly five minutes to propagate through all WPUNJ services like Microsoft Office 365 and email.

  1. Login to WPConnect
  2. Login
  3. Click "Change Password" under the welcome; "Hi, yourname"
  4. Follow the instructions

Faculty and Staff

  • Change your password from your Windows PC desktop or laptop when on the Campus Network by pressing the Ctrl-Alt-Delete keys then select "Change Password". If your account experiences a mandatory password change, you will be prompted to change the password at the next logon, as shown below:
  • Learn how to change your password from your Mac. If your account experiences a mandatory password change, you will be prompted to change the password at the next logon, as show below:

Mac OS users: If you change your password from a computer other than the one you usually work on or via WPConnect, you will likely experience a login keychain error the next time you attempt to log into your regularly used computer. In this case please follow the directions for deleting the keychain as described in the Changing Your Password on Mac OS X article. Beware that saved passwords for things like websites may be lost.

Password Requirements

  • Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters.
  • Passwords must be at least six characters in length. Passwords must contain characters from at least three of the following four categories:
    • Latin (Roman) uppercase alphabet characters (A–Z)
    • Latin (Roman) lowercase alphabet characters (a–z)
    • Base 10 digits (0–9)
    • Non-alphanumeric characters (for example, !$#,%)