New Faculty Technology Orientation

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Introduction – How this service can help

This documents provides a directory of services designed to address the needs of faculty who are new to the campus. The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, who encourages any form of feedback:
Cheng Library 120h - - 973.720.2451


Getting Support

To obtain any form of technology support please file a ticket with the Online Help Desk. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the Online Help Desk please point your browser to:

  • Illustration, Sample of a password request form


Audio Visual Design and Production

Broadcast and Production Services assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Audio Operations, Film & Video Operations, Cable Television Operations, and Video Conferencing & Satellite Operations, the staff provides professional expertise and service to support the academic programs across campus. BPS is a unit within Instruction and Research Technology

To access information about Audio Visual Design and Production point your browser to this page:



WPconnect is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.

Banner is the university’s central information system. It consists of various modules including:

  • Faculty and Advisor Self-Service (example of services: Course Offerings, Class Rosters, Grade Entry, Student/Advisee Information)
  • Finance Self-Service (Requisition Entry and Approvals, Budget Information)
  • Employee Self-Service (Pay Information, Time Balances)

To access WPConnect point your web browser to: and enter your university credentials.

  • Illustration, WPConnect Login


Content examples:

  • Course Offerings module
  • Attendance Report
  • Final Grade


Blackboard learning management system

To access Blackboard point your web browser to:

  • Illustration, Blackboard Learn Login page (08-2103)

Blackboard allows faculty to post documents, audio, and video, and collaborate online. Over three quarters of all sections offered in any given semester feature Blackboard hosted content.

Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. Access the University Policy On Online And Hybrid/blended Courses


Teaching with Blackboard All faculty should be enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module. The course is a good way to get started and can serve as a resource even for instructors who've worked with Blackboard for some time. This tool is especially handy for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.

  • Illustration, Teaching with Blackboard Course site (08-2103)

Blackboard Mobile


Blackboard Instructor is Blackboard's brand new mobile application that gives instructors a quick and easy way to manage courses, interact with students, and view content.

Blackboard Instructor allows instructors to:

  • Manage courses anytime, anywhere
  • Preview content and assessments
  • Create and reply to discussions
  • Review, create and send out announcements
  • Host and join Blackboard Collaborate sessions


Overview, Blackboard Instructor

Bb Instructor download, FAQ

Bb Instructor App Tour


Center for Teaching with Technology

The Center for Teaching with Technology (CTT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

Our aim is to help the university community integrate technology with teaching and learning. Walk-in support is welcome.

To access the CTT page, which includes links to Roundtable descriptions and schedules, point your browser to:


Quality Matters

QM is a national benchmark for online coursed design at William Paterson University

Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:

- Faculty-centered, continuous improvement models for assuring the quality of online courses through peer review - Professional development workshops and certification courses for instructors and online learning professionals - Rubrics for applying quality standards to course design

For more information please see the Quality Matters page at

Teaching and Learning with Technology Curriculum

In academic year 2017 the Center for Teaching and Learning with Technology began offering a learning curriculum based on our twin goals of promoting faculty support of integrating technology with course design and delivery. Each of the four-part curricula addresses central issues in teaching with technology in order to provide faculty with new pedagogical perspectives. The program will continue in academic year 2018 with some minor adjustments to the offerings.

Curriculum I, Integrating Technology with Face-to-face Education focuses on tools essential to modern teaching.

  • Blackboard Intermediate – Enhancing your Traditional Course – for instructors experienced with Blackboard this one-day seminar concentrates on issues related to assessments, asynchronous communication, multi-media and course layout.
  • Integrating Social Media with Coursework helps instructors incorporate blogs, document sharing, media sharing, and social networking into course projects and assessments.
  • Aligning Learning Objectives with Course Content helps faculty create a course map illustrating how each course element supports and ultimately relates back to the course/module learning objectives.
  • Active Learning Institute helps faculty implement the active learning strategies and evidence-based practice appropriate to the classroom environment.

Curriculum II, The Principles of Course Design introduces elements to help faculty prepare technology-forward courses.

  • Applying the Quality Matters Rubric explores the Quality Matter rubric for online course design and provides a framework for improving the value of online and blended courses.
  • Designing Courses Using Open Educational Resources helps faculty locate, analyze and use open (i.e. no cost!) educational resources including textbooks, quizzes, multi-media and even complete courses.
  • Principles of Universal Design is a stepping off point for building technology-enhanced courses that are usable and accessible for all members of the student community.
  • Blended Learning Bootcamp this hybrid course helps faculty prepare courses that combine face-to-face and online learning through the application of research and experience.


David and Lorraine Cheng Library

To access the Cheng Library point your browser here:

Mission The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.

A to Z Directory

Course Reserves for Print, Media, Electronic Resources

Interlibrary Loan

Library resources for faculty and staff

Remote access

Resource Guides by Subject

Workshops and Tutorials


Announcements – Campus wide

To access University announcements point your browser here:

Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community. Special alerts are also posted to the Announcements page.

Faculty can submit announcement requests through the Web Help Desk:


Collaborate – Web conferencing

Blackboard Collaborate is a erb conferencing tool available for teaching, hosting meetings, and holding office hours.

Support Links

Collaborate features

  • Illustration, Collaborate Features


Emergency Services

To access a full listing of emergency services point your web broswer to Emergency Services

In case of fire, call university police, at extension 2300 all 911 calls from a campus phone are directed to university police

The President of the University may cancel classes due to weather conditions or other campus emergencies. The Office of Telecommunications is responsible for issuing those announcements at the direction of the President or his designee. Weather Emergency Number 973-720-2475


(Online) Help Desk

To obtain any form of technology support please file a ticket with the Online Help Desk. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the Online Help Desk please point your browser to:

  • Illustration, Sample of a password request form


Help documents – IT Wiki

To access the WPUNJ IT Wiki please point your web browser to:

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.

  • Illustration, Articles Menu (08-2013)

  • Illlustration, Links Menu (08-2013)


IT Policies

To access the full listing of IT Polcies please point your web browser to IT Policies

The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.

  • Illustration, IT Policies Introduction (08-2013)


Media Services

To access Media Services please point your web browser to:

Media Services is located on the first floor of the David and Lorraine Cheng Library with satellite offices in Science East 3054, Valley Road 16, and Hobart Hall 116. IRT supports the instructional and research needs of WPUNJ faculty, staff and students. Media Services acquires, maintains and provides access to audio visual materials and accompanying equipment that represents all academic disciplines. Media Services oversees the smart classrooms, audio and listening facilities, production services and streaming content.

The Media Services library collections contains materials covering all academic disciplines in a variety of formats with over 19,000 DVDs and videotapes, 1000's streaming videos, audio CDs, CD-ROMS, 16mm films, and kits and games. Equipment circulation includes wireless laptops, iPads, digital recorders, flip cameras, student response systems (clickers), and portable projectors


Mobile devices

Set up iPhone/iPad


Software for faculty personal use

See this link for cheap/free acceess to the Adobe and MS Office software suites


Smart Classrooms

The Main campus boasts over 150 smart classrooms -- for more information please select this link

For help with the 50 smart rooms in the Valley Road campus please select this link


Technology Consultants

The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.

For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the User Services webpage.



Campus Directories

Dialing Instructions

Adjunct Faculty Phone Service

Set up iPhone/iPad


Web server, academic

Nova is an academic web server for academic and professional pages.

Members of the WPUNJ University community may obtain an account on Academic by completing the Nova Account Request form. Your account will usually be activated within 24 hours (48 on the weekends). Academic accounts are accessible 24 hours a day, seven days a week.

Academic account holders are responsible for creating and mounting their own web pages. Faculty instruction by the staff of the Center for Teaching & Learning with Technology

Please select this link for Nova Documentation.



Use this link to get started with wireless for Windows 10, Windows 7, Windows Vista, Windows XP, Mac OSX, Android, iPhone/iPad/Touch, and gaming devices.


Contacts, organized by service provided