Difference between revisions of "Mac Desktop "Flashing""

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m (bolded often missed step.)
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This indicates that your network User Folder has one of the following  problems:<p>
 
This indicates that your network User Folder has one of the following  problems:<p>
 +
1) You are not authenticated to the network.<br>
 +
2) You manually connected to WPU-folders via the "recent items" menu.<br>
 +
3) You do not have a network home folder assigned..<br>
 +
4) You have a network home but it is not visible to the MacOS. <br>
 +
5) Your computer's network connection was dropped while you were away.
  
 
We will verify that your Network Home Folder exists.<br>
 
We will verify that your Network Home Folder exists.<br>
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Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
 
Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
 
Wait 2-3 minutes. <br>
 
Wait 2-3 minutes. <br>
If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>
+
If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.<br>
 
Once they fix the  issue, the problem will stop.
 
Once they fix the  issue, the problem will stop.
  
 
[[Category:Apple]]
 
[[Category:Apple]]
 
[[Category: Help Desk]]
 
[[Category: Help Desk]]

Revision as of 08:15, 22 March 2017

Is your desktop doing the following repeatedly :

ScreenFlash.gif

This indicates that your network User Folder has one of the following problems:

1) You are not authenticated to the network.
2) You manually connected to WPU-folders via the "recent items" menu.
3) You do not have a network home folder assigned..
4) You have a network home but it is not visible to the MacOS.
5) Your computer's network connection was dropped while you were away. We will verify that your Network Home Folder exists.
We will verify that your Network Home Folder is correctly set in AD.
We will verify that your Network Home Folder is visible to the Mac OS.
You are using an local account which needs to be added to an exception list.

Before contacting the helpdesk please do the following: Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.
Wait 2-3 minutes.
If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.
Once they fix the issue, the problem will stop.