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== Frequently Asked Questions ==
<font size="3">General</font>
<h4>What is the best way to access Blackboard?</h4>
Open a web browser and enter this address:
[http://bb.wpunj.edu http://bb.wpunj.edu] Enter your username and password. This will be the same information you use to access WPConnect or email. If you don't know your username and/or password please file a ticket with the WPUNJ IT Help Desk:
[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]
<h4>What is the best way to obtain assistance or ask a question?</h4>
The best, one-stop resource to file a ticket with the WPUNJ IT Help Desk. Your ticket will be routed to the appropriate support team and you will likely receive a response very quickly. Please remember to include all the details, such as a the course number with which you need assistance. If a student writes you with a Blackbiard problem s/he is experiencing please have that student contact us directly.
[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]
<h4>Where can I find support material?</h4>
A good first step is the WPUNJ IT Wiki. As of this writing the wiki is a new resource and material is being added at a rapid rate
[http://www.wpunj.edu/itwiki/ http://www.wpunj.edu/itwiki/]
<h4>How can I arrange for Bb training?</h4>
You can contact the IRT deparment administrator Denise Giummarra:
[mailto:giummarrad@wpunj.edu giummarrad@wpunj.edu] - 973.720.2659 Or file a ticket with the WPUNJ IT Help Desk:
[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]
<h4>Can I use Blackboard with a Macintosh computer?</h4>
YES!  However the Safari web browser is not compatible.  Please use one of the free alternatives:
Chrome: [http://chrome.google.com http://chrome.google.com]
Firefox: [http://www.mozilla.org/en-US/ http://www.mozilla.org/en-US/]
<h4>How can I save a copy of my course?</h4>
a. In the Control Panel select '''Packages and Utilities'''
b. Click the '''Export/Archive Course''' link
c. Select '''Export Package'''
d. In the '''Select Course Materials '''area click the boxes associated with all the content you want to save
e. Click '''Submit'''. In a few minutes you'll get an email confirmation that the package is ready
f. Perform steps a. and b., and now you'll find a link to the package you've created. 
g. Place the cursor over the link, left-click and choose ''Save Link As,'' and save the zipped folder to your computer.
Click here to see a [http://tinyurl.com/wpunj-bb-exportcourse  short video illustrating the process].
<p>&nbsp;</p>
<font size="3">Course Shells: General </font>
<h4>When are shells created for a coming semester?</h4>
The Blackboard support team creates all course shells and associates faculty with their respective shells.  For any number of reasons some faculy may not see their course shells; if this is the case please file a ticket with the [http://www.wpunj.edu/helpdesk/ WPUNJ IT Help Desk].
'''Approximate times of shell creation:'''
Fall semester: late June
Winter session: mid-November
Spring semester: early December
Summer session: mid-March
<h4>When/how are students added to Blackboard shells?</h4>
Students are, and always have been, added on the first day of the semester.  From that day through the end of the add/drop period the student enrollment database is refreshed three times daily.  In the near future we hope to implement a system by which student enrollments are processed in (nearly) real time.  When that happens the text on this document will change to reflect the new system.
<h4>Can I contact my students before the beginning of the semester?</h4>
Yes! Click here to see the {https://www.wpunj.edu/dotAsset/340835.pdf instructions for emailing students before they are added to Blackboard] course shells.
<h4>How do I make make my course available to students?</h4>
a. In the Control Panel of the course shell select '''Customization'''
b. From the menu click on '''Properties'''
c. In area three, '''Set Availability''', select the button associated with ''Yes''
d. Press the '''Submit''' button to process the command
Click here for a [http://www.wpunj.edu/bb/faculty/course-availability.pdf PDF document illustrating the process].
<h4>Why do I need to make my course available to students?</h4>
Students only see courses which have been activated, that is, which are being used by the instructor.  If all courses were automatically available students would be confused about which shells should and should not contain content.
<h4>When is the best time to make my course avaialable to students?</h4>
The first day of the semester.
<h4>What should I do if I don't see my course shell listed?</h4>
Please file a ticket with the [http://www.wpunj.edu/helpdesk/ WPUNJ IT Help Desk]
<h4>How do I hide old course shells?</h4>
Are old course shells cluttering up your Blackboard courses module?
a. Select the [http://www.wpunj.edu/bb/faculty/action-link.pdf Action Link] in the upper right corner of the courses module. You won't see it until you place your cursor in the general vicinity.
b. In the ensuing interface unclick the boxes associated with the couurses you don't want to see.  You are not deleting the courses, and the process can be reversed.
c. Click the Submit button to process the command
Click here for a [http://www.wpunj.edu/bb/faculty/bb-course-module-cleanup.pdf PDF document illustrating the process].
<p>&nbsp;</p>
<font size="3">Transfer Course Content</font>
<h4>How do I ask the Blackboard support staff to transfer course content from an old semester to a new semester?</h4>
Please fill out the [https://liberty.wpunj.edu/bb/transfer/ Course Content Transfer] form. 
<h4>Why do we have to fill out a form?</h4>
Because forms are, for better or worse, the most efficient, economical and precise means of transmitting the information we need to give you want you need.
<h4>What is the best time for me to request a course content transfer?</h4>
''As early as you possibly can''. As soon as you see your course shell has been mounted you can make the request.  Conversly, some times are not as propitious; the weekend immediately prior to the beginning of a semester and the first week of a semester are problematic, as these are our busiest periods.  Clearly some people have just been given a course and they have no choice but to ask for a course transfer, but if you've known since November that you'll need content transferred and wait until Tuesday of the first week, well, we'd ask that you not do so!  Your help in this area gives us the time we need to do the many chores that accompany the beginning of the semester.
<h4>Can I request a transfer of material that is not currently on Bb (archived courses)?</h4>
Just fill out the form above and make sure you let us know the year semester, department, course number and section of the archived course.  We cannot search the archives by instructor name, course subject or department, etc.  All we have to go on are the course credentials, as in: 200910-bio1010-61, ''or'' Spring 2009, Bio 1010-61.
<h4>How can I empower myself to transfer content on my own schedule without involving a third party?</h4>
<ul><li>[http://tinyurl.com/wpunj-bb-exportcourse Save copies of all your courses] and</li><li>        [http://tinyurl.com/wpunj-bb-exportcourse Reverse the procedure]</li></ul>
<p>&nbsp;</p>
<font size="3">Merge Course Shells </font>
<h4>What is a course merge?</h4>
Students are diverted from a child course shell or shells to a single parent shell.  The child shells will continue to exist but remain inactive; all students see the parent shell.
<h4>What courses are automatically eligible for course merges?</h4>
Course merging is designed to redress the problems caused when a faculty member is teaching a cross-listed or multi-section course.  Rather than teaching Bio10101-01, Bio1010-02 and Bio1010-61 as seperate entities an instructor can take advantage of the merge feature. The same logic does not apply to courses that share similar subject matter but are not otherwise associated.
<h4>Do I have any options if my sections are not automatically eligible?</h4>
Appeals can be made to the office of the Registrar.  The Bb support staff can not do a thing wihout receiving permission from the office of the Registrar, no exceptions.
<h4>How do I request a course merge?</h4>
[https://liberty.wpunj.edu/bb/combine/ Please Fill out and submit this form].
<h4>What is the best time to request a course shell merge?</h4>
As soon as possible. The process is not a simple one and is difficult to process in the first week of school. Clearly some people have no choice but to wait for the busiest week of our semester, but most know far ahead of time that they need at least some of their courses merged, so any time after the course shells are created is and before the first week of the semester is a good time to make your request.
<h4>What is the worst time to request a course shell merge?</h4>
''The first week of the semester!''
<p>&nbsp;</p>
<font size="3"> Details, details! </font>
Please use the [https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty WPUNJ IT Wiki (Bb: Faculty)] to find information on 
<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty#Building_your_Course_Shell Building your course shell]</h4>
<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty#Content_Collection Using the Content Collection]</h4>
<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty#Assessments Administering Assessments]</h4>
<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty#Grade_Center Using the Grade Center]</h4>
and
<h4>[https://itwiki.wpunj.edu/index.php/Category:Web_Conferencing_with_Collaborate Web conferencing with Collaborate]</h4>




Revision as of 13:57, 11 March 2013

 

Use this link to contact the IT Help Desk

 

Frequently Asked Questions

General

What is the best way to access Blackboard?

Open a web browser and enter this address: http://bb.wpunj.edu Enter your username and password. This will be the same information you use to access WPConnect or email. If you don't know your username and/or password please file a ticket with the WPUNJ IT Help Desk: http://www.wpunj.edu/helpdesk/

What is the best way to obtain assistance or ask a question?

The best, one-stop resource to file a ticket with the WPUNJ IT Help Desk. Your ticket will be routed to the appropriate support team and you will likely receive a response very quickly. Please remember to include all the details, such as a the course number with which you need assistance. If a student writes you with a Blackbiard problem s/he is experiencing please have that student contact us directly. http://www.wpunj.edu/helpdesk/

Where can I find support material?

A good first step is the WPUNJ IT Wiki. As of this writing the wiki is a new resource and material is being added at a rapid rate http://www.wpunj.edu/itwiki/

How can I arrange for Bb training?

You can contact the IRT deparment administrator Denise Giummarra: giummarrad@wpunj.edu - 973.720.2659 Or file a ticket with the WPUNJ IT Help Desk: http://www.wpunj.edu/helpdesk/

Can I use Blackboard with a Macintosh computer?

YES! However the Safari web browser is not compatible. Please use one of the free alternatives: Chrome: http://chrome.google.com Firefox: http://www.mozilla.org/en-US/

How can I save a copy of my course?

a. In the Control Panel select Packages and Utilities b. Click the Export/Archive Course link c. Select Export Package d. In the Select Course Materials area click the boxes associated with all the content you want to save e. Click Submit. In a few minutes you'll get an email confirmation that the package is ready f. Perform steps a. and b., and now you'll find a link to the package you've created. g. Place the cursor over the link, left-click and choose Save Link As, and save the zipped folder to your computer.

Click here to see a short video illustrating the process.

 

Course Shells: General

When are shells created for a coming semester?

The Blackboard support team creates all course shells and associates faculty with their respective shells. For any number of reasons some faculy may not see their course shells; if this is the case please file a ticket with the WPUNJ IT Help Desk.

Approximate times of shell creation: Fall semester: late June Winter session: mid-November Spring semester: early December Summer session: mid-March

When/how are students added to Blackboard shells?

Students are, and always have been, added on the first day of the semester. From that day through the end of the add/drop period the student enrollment database is refreshed three times daily. In the near future we hope to implement a system by which student enrollments are processed in (nearly) real time. When that happens the text on this document will change to reflect the new system.

Can I contact my students before the beginning of the semester?

Yes! Click here to see the {https://www.wpunj.edu/dotAsset/340835.pdf instructions for emailing students before they are added to Blackboard] course shells.

How do I make make my course available to students?

a. In the Control Panel of the course shell select Customization b. From the menu click on Properties c. In area three, Set Availability, select the button associated with Yes d. Press the Submit button to process the command

Click here for a PDF document illustrating the process.

Why do I need to make my course available to students?

Students only see courses which have been activated, that is, which are being used by the instructor. If all courses were automatically available students would be confused about which shells should and should not contain content.

When is the best time to make my course avaialable to students?

The first day of the semester.

What should I do if I don't see my course shell listed?

Please file a ticket with the WPUNJ IT Help Desk

How do I hide old course shells?

Are old course shells cluttering up your Blackboard courses module?

a. Select the Action Link in the upper right corner of the courses module. You won't see it until you place your cursor in the general vicinity. b. In the ensuing interface unclick the boxes associated with the couurses you don't want to see. You are not deleting the courses, and the process can be reversed. c. Click the Submit button to process the command

Click here for a PDF document illustrating the process.

 

Transfer Course Content

How do I ask the Blackboard support staff to transfer course content from an old semester to a new semester?

Please fill out the Course Content Transfer form.

Why do we have to fill out a form?

Because forms are, for better or worse, the most efficient, economical and precise means of transmitting the information we need to give you want you need.

What is the best time for me to request a course content transfer?

As early as you possibly can. As soon as you see your course shell has been mounted you can make the request. Conversly, some times are not as propitious; the weekend immediately prior to the beginning of a semester and the first week of a semester are problematic, as these are our busiest periods. Clearly some people have just been given a course and they have no choice but to ask for a course transfer, but if you've known since November that you'll need content transferred and wait until Tuesday of the first week, well, we'd ask that you not do so! Your help in this area gives us the time we need to do the many chores that accompany the beginning of the semester.

Can I request a transfer of material that is not currently on Bb (archived courses)?

Just fill out the form above and make sure you let us know the year semester, department, course number and section of the archived course. We cannot search the archives by instructor name, course subject or department, etc. All we have to go on are the course credentials, as in: 200910-bio1010-61, or Spring 2009, Bio 1010-61.

How can I empower myself to transfer content on my own schedule without involving a third party?

 

Merge Course Shells

What is a course merge?

Students are diverted from a child course shell or shells to a single parent shell. The child shells will continue to exist but remain inactive; all students see the parent shell.

What courses are automatically eligible for course merges?

Course merging is designed to redress the problems caused when a faculty member is teaching a cross-listed or multi-section course. Rather than teaching Bio10101-01, Bio1010-02 and Bio1010-61 as seperate entities an instructor can take advantage of the merge feature. The same logic does not apply to courses that share similar subject matter but are not otherwise associated.

Do I have any options if my sections are not automatically eligible?

Appeals can be made to the office of the Registrar. The Bb support staff can not do a thing wihout receiving permission from the office of the Registrar, no exceptions.

How do I request a course merge?

Please Fill out and submit this form.

What is the best time to request a course shell merge?

As soon as possible. The process is not a simple one and is difficult to process in the first week of school. Clearly some people have no choice but to wait for the busiest week of our semester, but most know far ahead of time that they need at least some of their courses merged, so any time after the course shells are created is and before the first week of the semester is a good time to make your request.

What is the worst time to request a course shell merge?

The first week of the semester!

 

Details, details!

Please use the WPUNJ IT Wiki (Bb: Faculty) to find information on

Building your course shell

Using the Content Collection

Administering Assessments

Using the Grade Center

and

Web conferencing with Collaborate


Start of the semester

Spring 2013 Faculty Memo Transfer: Course Content Request: Merge Course Shells Export/Archive Courses
Activate: Course Shells Generate: the Course Roster Change: Course Entry Point Email: Students Before Start of Semester
Change: Language Pack Import a course package Course module cleanup  

 

Blackboard: Getting Started

Introducing Bb 9.1 Your Course Environment Using the Course Shell Interface Tour
Blackboard Action Link! Faculty Handbook The New 2012 Theme Course-to-course Navigation
Bb On Demand Learning Building your Course Communication/Collaboration Assessing Learners

 

Building your Course Shell

Learn: Course Content Upload: File or Files Add: a Course Banner Use: the Text Editor
Edit: The Course Home Page Create: A Learning Module Create: A Lesson Plan Create: A Tool Link

 

Content Collection

Content Collection Manual Create: Folder Add: Files Link: Files to Multiple Courses
Add: Zipped Files Download a package Email a file  

 

Discussion Board

Create a Forum Grading a Forum Create a Thread Grading a Thread
Replying to a Thread Searching and Collecting Posts Tagging Posts Changing Forum Settings

 

Grade Center

Learn: Grade Center Create: Smart View View: Grade Details Customize: Grade Center View
Create: Grade Center Report Grading With Rubrics Create: Grading Rubric Associate: Rubric with an Item
Create: A Grading Rule View: Grade History Download: Grade Center Learn: Needs Grading Page

 

Assessments

Learn: Creating a Test Create: A Test Set: Test Options Learn: Automatic Regrading
Upload: From MS Excel Export: Test or Survey Use: The Negative Points Tool Read: Survey Results
Learn: Posting an Assignment Download: Assignments Delete: Old Assignment Files Use: Performance Dashboard
Instructors guide to the Turn-it-in (Tii) anti-plagiarism tool Tii Instructors manual (corporate)

 

End of the Semester

Export course Archive a course (machine readable)    

 

 

 

Pages in category "Blackboard - Faculty"

This category contains only the following page.

B

Retrieved from "https://itwiki.wpunj.edu/index.php?title=Category:Blackboard_-_Faculty&oldid=963"