MacOS Network Connection Troubleshooting: Difference between revisions
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William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE | |||
[[File:Wi-fi_not_connecting.png]] | [[File:Wi-fi_not_connecting.png]] | ||
Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity with no other signs of issues. | |||
To remedy this problem do the following: | |||
1) Open System Preferences | 1) Open System Preferences | ||
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[[File:Network_pane.png ]] | [[File:Network_pane.png ]] | ||
3) Select Wi- | 3) Select The Wi-FI (make sure to select WP Wireless (5Ghz) ). or Ethernet connection | ||
[[File:Select_wifi.png]] | [[File:Select_wifi.png]] | ||
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[[File:Enter_university_credentials.png]] | [[File:Enter_university_credentials.png]] | ||
After a bit of background processing you should be connected | After a bit of background processing you should either be connected to Wi-FI or Ethernet. | ||
[[File:Wifi-connected.png ]] | [[File:Wifi-connected.png ]] | ||
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[[File:Good ISE Connection.png]] | [[File:Good ISE Connection.png]] | ||
Below is a link to a handy troubleshooting guide: | |||
[[File:Got_ISE.pdf]] | |||
Screenshot:<br><Br> | |||
[[File:Got ISE screenshot.png]] | |||
Print the PDF. Fold lengthwise then widthwise "Got ISE" is the front page. | |||
[[Category:Apple]] | [[Category:Apple]] | ||
[[Category:Help Desk]] | [[Category:Help Desk]] | ||
Latest revision as of 13:49, 9 March 2018
William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE
Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity with no other signs of issues.
To remedy this problem do the following:
1) Open System Preferences
2) Select the "Network" pane.
3) Select The Wi-FI (make sure to select WP Wireless (5Ghz) ). or Ethernet connection
4) Click "Connect" next to the 801.1X text.
5) Enter your credentials if/when asked.
After a bit of background processing you should either be connected to Wi-FI or Ethernet.
A good working connection will look like the below. Note the "disconnect" button, the "Authenticated via" line as well as the timer:
Below is a link to a handy troubleshooting guide:
Screenshot:
Print the PDF. Fold lengthwise then widthwise "Got ISE" is the front page.