Passwords

Changing Your Password

If you do not know your current password, you may call the Help Desk at 973-720-4357 and request you password be changed. Help Desk hours of operation are:

Summer hours are in effect from May 18 - August 14.
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday

• Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm for voicemail)
• Friday: Closed
• Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Regular Workday Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Please note: changing your account password will affect devices and applications that you use to access William Paterson services like email. For example, if you sync your email to an iPhone, you will need to update the password on that device once your password has been changed.

Students

Password changes take roughly five minutes to propagate through all WPUNJ services like Microsoft Office 365 and email.

1. Login to WPConnect
2. Click "Click Here to Change Password"
3. Follow the instructions

Faculty and Staff

• Change your password from your PC desktop or laptop by following these instructions.
• Change your password from your Mac.

Password Requirements

• Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters.
• Passwords must be at least six characters in length. Passwords must contain characters from at least three of the following four categories:
  • English uppercase alphabet characters (A–Z)
  • English lowercase alphabet characters (a–z)
  • Base 10 digits (0–9)
  • Non-alphanumeric characters (for example, !$#,%)