Bitlocker: Difference between revisions
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In the event that your computer has encountered a Bitlocker Recovery Scenario, unlock it by following the steps below | In the event that your computer has encountered a Bitlocker Recovery Scenario, unlock it by following the steps below | ||
'''Before attempting to use a recovery key to unlock Bitlocker, try a complete power down of the device and turn it back on. In some cases, the PC will boot up normally.''' | |||
==Windows 11== | ==Windows 11== | ||
Note: disconnect locked computer from dock, remove all USB drives, and eject any optical drives before attempting recovery | |||
# On a separate device, log into account.microsoft.com with your university credentials | # On a separate device, log into account.microsoft.com with your university credentials | ||
# Click on Devices > select your device name | # Click on My Account > Devices > select your device name | ||
# Click View Bitlocker Keys | # Click View Bitlocker Keys | ||
# Type Bitlocker key into locked computer | |||
If your device is not listed, please contact the Help Desk. | If your device is not listed, please contact the Help Desk. | ||
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[[File:BitlockerAccount.png|frameless|left]] | [[File:BitlockerAccount.png|frameless|left]] | ||
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==Windows 10== | ==Windows 10== | ||
# On a separate device, log into | # On a separate device, log into Web Help Desk and create a ticket. '''Be sure to include a phone number where you can be reached as well as the computer name, service tag, and/or serial number of the computer that is showing the Bitlocker recovery screen.''' | ||
# A member of the IT Support team will contact you. | |||
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[[Category:Software Guides]] | [[Category:Software Guides]] | ||
[[Category:Help Desk]] | [[Category:Help Desk]] | ||
Latest revision as of 11:14, 30 September 2026
About
Bitlocker encrypts your hard drive(s), thus protecting any sensitive data in the event your computer is stolen. Bitlocker only protects data at rest from an offline attack. For example, it should protect you if a malicious user stole your hard drive and attempted to connect it to another machine to steal data. However, it can not protect against somebody gaining access via stolen credentials.
Bitlocker Recovery
Bitlocker Recovery scenarios can be triggered for a number of reasons; read here for a complete list of what causes bitlocker recovery scenarios.
When a bitlocker recovery is triggered, the following screen is displayed
In the event that your computer has encountered a Bitlocker Recovery Scenario, unlock it by following the steps below Before attempting to use a recovery key to unlock Bitlocker, try a complete power down of the device and turn it back on. In some cases, the PC will boot up normally.
Windows 11
Note: disconnect locked computer from dock, remove all USB drives, and eject any optical drives before attempting recovery
- On a separate device, log into account.microsoft.com with your university credentials
- Click on My Account > Devices > select your device name
- Click View Bitlocker Keys
- Type Bitlocker key into locked computer
If your device is not listed, please contact the Help Desk.
Windows 10
- On a separate device, log into Web Help Desk and create a ticket. Be sure to include a phone number where you can be reached as well as the computer name, service tag, and/or serial number of the computer that is showing the Bitlocker recovery screen.
- A member of the IT Support team will contact you.