|
|
| (3 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| <b><span style="color:#FF8C00">This article provides information on utilizing Webex. If you are looking for instructions for [[Phone and Voicemail System|Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.]]</span></b>
| | #REDIRECT [[Phone and Voicemail System]] |
| | |
| | |
| == What is Webex? ==
| |
| Webex is Cisco’s video and phone conferencing platform. It allows individuals to make, receive, and schedule phone calls, video calls, and conferences from any device. Webex meetings are highly immersive, providing HD video, wireless content sharing and much more. Webex Meetings and Events can have up to 1000 participants. Webex meeting would be more collaborative whereas Webex events are more ideal for presentations and a larger audience.
| |
| | |
| == Changes to Webex - 2021 ==
| |
| '''Important information about changes to Webex at WPUNJ:'''
| |
| | |
| ''A Unified WebEx App''<br>
| |
| By years end, the current WebEx Teams app and WebEx Meetings app will be fully replaced by a single app simply called WebEx.
| |
| | |
| For now, WebEx Meetings will stay in place and anyone with Web Teams should automatically be upgraded to WebEx.
| |
| | |
| ''WebEx Calling in Trial''<br>
| |
| We are currently testing WebEx calling in limited trial testing. WebEx calling turns the WebEx application into a fully featured phone experience, using your WPU extension either on or off campus.
| |
| | |
| For specific information about the calling testing, or if you have questions and concerns, please contact the [https://help.wpunj.edu/ HelpDesk].
| |
| | |
| == Using the Webex App (Desktop) ==
| |
| | |
| === Installation ===
| |
| The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
| |
| For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>
| |
| | |
| After installing, you will need to sign in to the application:
| |
| #Select '''Sign in'''
| |
| #Enter your '''full WPU email address'''
| |
| #Sign in again with '''WPU login''' and '''Duo authentication'''.
| |
| | |
| === Interface Overview ===
| |
| | |
| [[File:WebexUI 1.png|750px|none|Webex App User Interface]]
| |
| | |
| | |
| '''Help'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
| |
| '''Spaces'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
| |
| '''Navigation Menu'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>
| |
| | |
| '''Profile and Preferences'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>
| |
| | |
| '''Status'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>
| |
| | |
| '''Search'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>
| |
| | |
| '''Filters'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>
| |
| | |
| '''Start a Conversation, Make a Call, or Add a Contact'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>
| |
| | |
| '''Devices'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>
| |
| | |
| '''Activities'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:
| |
| | |
| ''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.
| |
| | |
| ''People'' — see who's in the space, or if you're a moderator you can add people to the space.
| |
| | |
| ''Content'' — find and see all your shared files, photos, links and whiteboard content.
| |
| | |
| ''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>
| |
| | |
| | |
| '''Call/Meet'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
| |
| ''Audio'' — make an audio call to a person or to people in a Space.<br>
| |
| | |
| ''Video'' — make a video call to a person or to people in a Space.</div>
| |
| | |
| '''Application Update Available'''
| |
| <div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
| |
| [[File:CiscoWebex-Update-Icon.png|thumb|none]]
| |
| The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>
| |
| | |
| == Webex Meetings ==
| |
| '''The Cisco Webex Meetings application will no longer be used within the next year.''' The below information is legacy info relating to the use of the previous Webex Meetings app.
| |
| | |
| | |
| ===Webex Meetings Application===
| |
| | |
| Additionally, Webex has the Outlook add-in available for download, from their website for other machines. [[www.wpunj.edu/webex]], you can find the Webex desktop application as well as the outlook add-in on the Downloads page.
| |
| | |
| #Open Outlook Desktop Client.
| |
| #You can utilize the Webex Add-in from the Home tab of Outlook within the Mail or Calendar sections of Outlook, or within scheduled or new appointments or meetings.
| |
| #From a new or existing appointment, select '''Add Webex Meeting''' and select '''Add Webex Meeting''' from the drop down
| |
| #Outlook will connect to Webex to generate a meeting invitation
| |
| #You will see text added to the meeting invite, but will not see the meeting information until the appointment is saved
| |
| #You can start your Webex from the '''Join meeting''' button in the meeting appointment a few minutes before your meeting is scheduled to begin.
| |
| <gallery mode="packed-hover">
| |
| File:Webex-extension-outlook1.png|Webex Add-in in Outlook Appointment
| |
| File:Webex-extension-outlook2.png|Webex meeting being generated
| |
| File:Webex-extension-outlook3.png|Webex information added to appointment
| |
| File:Webex-extension-outlook4.png|Webex Meeting information within the appointment
| |
| </gallery>
| |
| | |
| You can schedule and start meetings right from the Webex Application.
| |
| #Click '''Schedule''' and you can fill out the Outlook Meeting Invitation.
| |
| #Click '''Start''' to Start an upcoming meeting.
| |
| <gallery mode="packed-hover">
| |
| File:webex1-40.PNG|Webex Application
| |
| File:webex1-41.PNG|Webex Schedule Meeting
| |
| File:webex1-42.PNG|Webex Start Meeting
| |
| </gallery>
| |
| | |
| ===Useful tools===
| |
| We recommend testing Webex meetings and events if you have never used it before. Please see this Webex Help Center. https://help.webex.com/en-us/
| |
| #By default, whoever creates the meeting is the Host. You can change role by right-clicking on the participant. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex17.png | 750px]]</div>
| |
| #Screen sharing can be done by clicking the share button. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex13.png | 750px]]</div>
| |
| #Record your meeting using the record button. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex14.png | 750px]]</div>
| |
| #Invite more attendees and other options by clicking the 3 vertical dots. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex16.png | 750px]]</div>
| |
| #Ensure participants are on mute as soon as they enter the meeting so that the main presenter can be uninterrupted upfront. If necessary, the user can unmute themselves at a later time or the meeting host can unmute them. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex38.PNG | 250px]]</div>
| |
| #Avoid unauthorized screen/application sharing by unchecking “Anyone can share”. If necessary, the host can designate specific users as presenters in the course of the meeting. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex42.PNG | 250px]]</div>
| |
| #Once all the participants are in the meeting, the host can lock the meeting. Anyone trying to join after the meeting room has been locked will be placed in the lobby and will require authorization to enter the meeting. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex39.PNG | 250px]]</div>
| |
| #To avoid users being distracted by other participants, pin the video of the presenter for everyone in the meeting.<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex40.PNG | 300px]]</div>
| |
| #In the event a participant is disruptive there are several actions the host can take. These are available by right clicking on the user in the participant panel. The key ones are Mute, Stop Video, and in extreme cases Expel the participant. If the room is locked, the user will not be able to return, unless authorized by the host.<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex41.PNG | 250px]]</div>
| |
| | |
| ===Webex Meetings Mobile App===
| |
| You can download the Cisco Webex Meetings App on your Phone. Please note these screencaps are on an iPhone and will be slightly different for other phones and operating systems.
| |
| [[File:Webex20a.png|500px|right]]
| |
| #Search for '''WebEx''' in the App Store. <!-- <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex18.png | 300px]]</div> -->
| |
| #Select '''GET''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex19.png | 300px]]</div>
| |
| #Select '''GET''' again to download the app. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex20.png | 300px]]</div>
| |
| #Open App. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex23.PNG | 300px]]</div>
| |
| #Select '''I Accept''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex24.PNG | 300px]]</div>
| |
| #Select '''Sign in''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex25.PNG | 300px]]</div>
| |
| #Sign in with your '''full email address'''. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex26.PNG | 300px]]</div>
| |
| #Enter Site URL. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex27.PNG | 300px]]</div>
| |
| #Login with WPU Credentials. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex28.PNG | 300px]]</div>
| |
| #Authenticate with Duo. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex29.PNG | 300px]]</div>
| |
| #If you have a meeting already set, you can select '''Join.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex30.PNG | 300px]]</div>
| |
| #Select '''Join Meeting.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex31.PNG | 300px]]</div>
| |
| #Enter Meeting Number which can be found in your email. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex32.PNG | 300px]]</div>
| |
| | |
| ==Cisco Webex Roomkit information==
| |
| | |
| If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.
| |
| | |
| | |
| [[category:Software Guides]]
| |
| | |
| == Cisco 8841 Office Phone Overview ==
| |
| | |
| [[File:Cisco 8841 Guide.pdf|thumb|Cisco 8841 Guide]]
| |
| | |
| [[File:Cisco 8841 Guide Page 1.jpg|thumb|Cisco 8841 Guide Page 1]]
| |
| [[File:Cisco 8841 Guide Page 2.jpg|thumb|Cisco 8841 Guide Page 2]]
| |
| [[File:Cisco 8841 Guide Page 3.jpg|thumb|Cisco 8841 Guide Page 3]]
| |
| [[File:Cisco 8841 Guide Page 4.jpg|thumb|Cisco 8841 Guide Page 4]]
| |