Difference between revisions of "Webex"

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For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]
 
For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]
  
=== Starting and/or Joining a Meeting ===
+
== Starting and/or Joining a Meeting ==
  
 
'''A short video tutorial as well as additional information can be found on the [https://help.webex.com/en-us/nrbgeodb/Join-a-Webex-MeetingWebex Article about Joining a Webex Meeting].'
 
'''A short video tutorial as well as additional information can be found on the [https://help.webex.com/en-us/nrbgeodb/Join-a-Webex-MeetingWebex Article about Joining a Webex Meeting].'
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#In the middle of the window, you can turn your mic or camera on/off, share your screen, view participants, and more. <div class="toccolours mw-collapsible innerollapse" style="width:300px">[[File:Webex10.jpg | 750px]]</div>
 
#In the middle of the window, you can turn your mic or camera on/off, share your screen, view participants, and more. <div class="toccolours mw-collapsible innerollapse" style="width:300px">[[File:Webex10.jpg | 750px]]</div>
  
== Using the Web Version ==
+
=== Using the Web Version ===
 
From your web browser, Webex is available at [http://www.wpunj.edu/webex www.wpunj.edu/webex].
 
From your web browser, Webex is available at [http://www.wpunj.edu/webex www.wpunj.edu/webex].
 
#Select '''Sign in''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex1.jpg | 750px]]</div>
 
#Select '''Sign in''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex1.jpg | 750px]]</div>
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#Sign in again with '''WPU login''' and '''Duo authentication'''. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex3.jpg | 750px]]</div>
 
#Sign in again with '''WPU login''' and '''Duo authentication'''. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex3.jpg | 750px]]</div>
  
=== Scheduling a Meeting from the Web ===
+
==== Scheduling a Meeting from the Web ====
 
#Click '''Schedule.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex12.PNG | 750px]]</div>
 
#Click '''Schedule.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex12.PNG | 750px]]</div>
 
#Fill required sections. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webex6.jpg | 750px]]</div>
 
#Fill required sections. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webex6.jpg | 750px]]</div>
 
#If you are creating the meeting for someone else, you can make another user the '''alternate host.''' Add everyone as attendees and then select the '''alternate host''' icon next to the user you would like to make the host. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex43.PNG | 750px]]</div>
 
#If you are creating the meeting for someone else, you can make another user the '''alternate host.''' Add everyone as attendees and then select the '''alternate host''' icon next to the user you would like to make the host. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Webex43.PNG | 750px]]</div>
  
=== Starting and/or Joining a Meeting from the Web ===
+
==== Starting and/or Joining a Meeting from the Web ====
  
 
'''A short video tutorial as well as additional information can be found on the [https://help.webex.com/en-us/nrbgeodb/Join-a-Webex-MeetingWebex Article about Joining a Webex Meeting].'''
 
'''A short video tutorial as well as additional information can be found on the [https://help.webex.com/en-us/nrbgeodb/Join-a-Webex-MeetingWebex Article about Joining a Webex Meeting].'''

Revision as of 01:45, 5 February 2021

What is Webex?

Webex is Cisco’s video and phone conferencing platform. It allows individuals to make, receive, and schedule phone calls, video calls, and conferences from any device. Webex meetings are highly immersive, providing HD video, wireless content sharing and much more. Webex Meetings and Events can have up to 1000 participants. Webex meeting would be more collaborative whereas Webex events are more ideal for presentations and a larger audience.

Changes to Webex - 2021

Important information about changes to Webex at WPUNJ:

A Unified WebEx App
By years end, the current WebEx Teams app and WebEx Meetings app will be fully replaced by a single app simply called WebEx.

For now, WebEx Meetings will stay in place and anyone with Web Teams should automatically be upgraded to WebEx.

WebEx Calling in Trial
We are currently testing WebEx calling in limited trial testing. WebEx calling turns the WebEx application into a fully featured phone experience, using your WPU extension either on or off campus.

For specific information about the calling testing, or if you have questions and concerns, please contact the HelpDesk.

Using the Webex App

Installation

The full application is available through the Software Center on University imaged machines.
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.

After installing, you will need to sign in to the application:

  1. Select Sign in
  2. Enter your full WPU email address
  3. Sign in again with WPU login and Duo authentication.


Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

service disconnected error


Interface Overview

Webex App User Interface


Help

On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.

Spaces

Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.

Navigation Menu

Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .

Profile and Preferences

In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.

Status

In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.

Search

In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.

Filters

Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.

Start a Conversation, Make a Call, or Add a Contact

In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.

Devices

In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.

Activities

Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

Messages — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

People — see who's in the space, or if you're a moderator you can add people to the space.

Content — find and see all your shared files, photos, links and whiteboard content.

Schedule — create a meeting from the space or get a list of meetings already scheduled for the space.


Call/Meet

Audio — make an audio call to a person or to people in a Space.
Video — make a video call to a person or to people in a Space.

Calling

To place an audio call, navigate to the calling tab:

webex app - calling tab

From here you can dial a number or search directory to make call.

You can view your call history in the left pane.


Call Settings

To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

Webex App - Quick Call Settings

Helpful settings available here include:

- Forward Calls to Voicemail or another registered number (see next section on adding numbers)

- Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone


Call Preferences

Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

Webex App - Call Preferences.png

- Choose whether to start calls with your video enabled

- Choose whether to forward calls to VM or another number, add forwarding numbers

- Add phone number for Single Number Reach, and enable/disable for numbers

Voicemail

To manage and listen to voicemail, navigate to the voicemail tab:


Webex App - Voicemail Tab

Voicemail Settings

Some voice mail settings are only available in the user portal through a web browser. To access these settings, navigate to: https://settings.webex.com and sign in with you University credentials.

Main Page of the Webex User Portal

From this page you can:

- Go to your Webex Calling Portal by clicking "Webex Calling" on the top menu.
- Reset your voicemail pin.
- Register and manage your devices (desk phones, etc).

Webex Calling Portal (redirected from "Webex Calling" on User Portal)


The Voicemail Tab on the user Calling Portal

From Voicemail tab, you can:

- Listen to and manage voicemail messages.

- Change more advanced voicemail setting by clicking the "Voicemail Settings" button

Voicemail settings


 *To have new voicemails emailed to you, check box "Attach new voicemail messages and send via email", then enter your email address below.  Click "Save" when done.


For further information on voicemail settings see Voicemail Guide

Starting and/or Joining a Meeting

A short video tutorial as well as additional information can be found on the Article about Joining a Webex Meeting.'

  1. If you are using the desktop application you can use the Join a Meeting option to join from the application.
  2. If you are using an WP imaged machine, you will be able to see your calendar, and be able to start or join a meeting from the desktop application as well.
    Webex-DesktopApp-JoinMeeting1.png Webex-DesktopApp-JoinMeeting3.png
  3. Click Start a Meeting or Join a Meeting and follow prompt to install or open the webex app.
    Webex03.PNG
  4. Click Start Meeting or Join Meeting when you are ready.
    Webex7.jpg
  5. Once you start the meeting, others will be able to join.
    Webex8.jpg
  6. As a host, If you click Participant at the top, you can edit settings for participants.
    Webex9.jpg
  7. In the middle of the window, you can turn your mic or camera on/off, share your screen, view participants, and more.
    Webex10.jpg

Using the Web Version

From your web browser, Webex is available at www.wpunj.edu/webex.

  1. Select Sign in
    Webex1.jpg
  2. Enter your full WPU email address
    Webex2.jpg
  3. Sign in again with WPU login and Duo authentication.
    Webex3.jpg

Scheduling a Meeting from the Web

  1. Click Schedule.
    Webex12.PNG
  2. Fill required sections.
    Webex6.jpg
  3. If you are creating the meeting for someone else, you can make another user the alternate host. Add everyone as attendees and then select the alternate host icon next to the user you would like to make the host.
    Webex43.PNG

Starting and/or Joining a Meeting from the Web

A short video tutorial as well as additional information can be found on the Article about Joining a Webex Meeting.

Whoever creates the Meeting will be able to "start" the meeting. Once the meeting is started, attendees can "join."

  1. Once you have created a meeting or have been invited to a meeting, you can start or join the meeting from the Web. (Additionally, if sent a calendar invitation, the link to join or start the meeting can be found on your Outlook calendar.) We suggest utilizing the Desktop App over the Web App when available
    Webex5.jpg
  2. Click Start a Meeting or Join a Meeting and follow prompt to install webex.exe.
    Webex03.PNG
  3. Click Start Meeting or Join Meeting when you are ready.
    Webex7.jpg
  4. Once you start the meeting, others will be able to join.
    Webex8.jpg
  5. As a host, If you click Participant at the top, you can edit settings for participants.
    Webex9.jpg
  6. In the middle of the window, you can turn your mic or camera on/off, share your screen, view participants, and more.
    Webex10.jpg

Starting and/or Joining a Meeting from Outlook

A short video tutorial as well as additional information can be found on the Article about Joining a Webex Meeting.

  1. Once a meeting is scheduled, it will appear on your Outlook calendar.
  2. You can start the meeting from the calendar event.
    Webex6-3.jpg
  3. Click Start a Meeting or Join a Meeting and follow prompt to install or open the webex app.
    Webex03.PNG
  4. Click Start Meeting or Join Meeting when you are ready.
    Webex7.jpg
  5. Once you start the meeting, others will be able to join.
    Webex8.jpg
  6. As a host, If you click Participant at the top, you can edit settings for participants.
    Webex9.jpg
  7. In the middle of the window, you can turn your mic or camera on/off, share your screen, view participants, and more.
    Webex10.jpg


Audio Settings

The default audio setting is to use your computer/headset. If you want to use your phone for audio, it is best to change before Joining or Starting a meeting.

For information on how to choose your audio and video settings before you join a meeting, visit https://help.webex.com/en-us/ibcbx/Webex-Teams-Choose-Your-Audio-and-Video-Settings-Before-You-Join-a-Meeting.

  1. To change the audio to your phone, notice the audio button at the bottom of the Start/Join page.
    Webex33.PNG
  2. Select the Call in option.
    Webex34.PNG
  3. Call the phone number listed and follow telephone prompts to enter the Access Code and Attendee ID.
    Webex35.PNG
  4. You can also use the Call me at option and enter your phone number and follow telephone prompts.
    Webex37.PNG

Webex Events

Webex Events work well for larger audiences where most participants are there to see a presentation. https://help.webex.com/en-us/ngd4k6q/Get-Started-with-Cisco-Webex-Events

  1. Log into wpunj.edu/webex
  2. Find Webex Events on the bottom left of the page.
    Webex04.PNG
  3. Click Schedule an Event in the Host an Event section. Note that whoever is hosting the event should schedule the event.
    Webex05.PNG
  4. Fill out all required sections.
    Webex06.PNG
  5. Under Attendees & Registration click Create an invitation list to invite attendees. This group would be the audience.
    Webex08.PNG
  6. Under Presenters & Presentations, click Create invitation list for Presenters and Panelists.
    Webex09.PNG
  7. Once everything is correct, click Schedule This Event.
    Webex10.PNG
  8. Send email invitations and they will now show up in Outlook Calendars.
    Webex11.PNG

Webex Extension for Office 365

  1. From your Calendar on Office 365 create a new calendar event and select More options in the lower right hand corner.
    Webex-extension0.png
  2. Within the more options calender event screen, select the three dots Webex-extension4.jpg in the upper right hand corner and select Get Add-ins
    Webex-extension1.png
  3. This will take you to the Add-Ins for Outlook. Select Admin-managed and select the add button under the Cisco Webex Meeting Scheduler extension.
    Webex-extension2.png
    Webex-extension3.png
  4. When you return back to the Outlook Calendar, you can now select the three dots Webex-extension4.jpg and select Cisco Webex Meeting Scheduler > Add Webex Meeting.
    Webex-extension5.png
  5. The first time you utilize this add-in you will be prompted to log in. Please use your full WPUNJ email address on the first login screen. On the following login page use your username and password on the WPUNJ login page. After logging in to to the WPUNJ page you will be prompted for Duo Authentication.
  6. The WebEx Meeting information will be automatically added to description field of the Calendar event.
    Webex-extension6.png

Webex Add-in for the Outlook Desktop Application

The Webex add-in for Outlook can be installed thru the Software Center and the Managed Software Center on WPU imaged machines.

Webex Meetings Application

Additionally, Webex has the Outlook add-in available for download, from their website for other machines. www.wpunj.edu/webex, you can find the Webex desktop application as well as the outlook add-in on the Downloads page.

  1. Open Outlook Desktop Client.
  2. You can utilize the Webex Add-in from the Home tab of Outlook within the Mail or Calendar sections of Outlook, or within scheduled or new appointments or meetings.
  3. From a new or existing appointment, select Add Webex Meeting and select Add Webex Meeting from the drop down
  4. Outlook will connect to Webex to generate a meeting invitation
  5. You will see text added to the meeting invite, but will not see the meeting information until the appointment is saved
  6. You can start your Webex from the Join meeting button in the meeting appointment a few minutes before your meeting is scheduled to begin.

You can schedule and start meetings right from the Webex Application.

  1. Click Schedule and you can fill out the Outlook Meeting Invitation.
  2. Click Start to Start an upcoming meeting.

Useful tools

We recommend testing Webex meetings and events if you have never used it before. Please see this Webex Help Center. https://help.webex.com/en-us/

  1. By default, whoever creates the meeting is the Host. You can change role by right-clicking on the participant.
    Webex17.png
  2. Screen sharing can be done by clicking the share button.
    Webex13.png
  3. Record your meeting using the record button.
    Webex14.png
  4. Invite more attendees and other options by clicking the 3 vertical dots.
    Webex16.png
  5. Ensure participants are on mute as soon as they enter the meeting so that the main presenter can be uninterrupted upfront. If necessary, the user can unmute themselves at a later time or the meeting host can unmute them.
    Webex38.PNG
  6. Avoid unauthorized screen/application sharing by unchecking “Anyone can share”. If necessary, the host can designate specific users as presenters in the course of the meeting.
    Webex42.PNG
  7. Once all the participants are in the meeting, the host can lock the meeting. Anyone trying to join after the meeting room has been locked will be placed in the lobby and will require authorization to enter the meeting.
    Webex39.PNG
  8. To avoid users being distracted by other participants, pin the video of the presenter for everyone in the meeting.
    Webex40.PNG
  9. In the event a participant is disruptive there are several actions the host can take. These are available by right clicking on the user in the participant panel. The key ones are Mute, Stop Video, and in extreme cases Expel the participant. If the room is locked, the user will not be able to return, unless authorized by the host.
    Webex41.PNG

Webex Meetings Mobile App

You can download the Cisco Webex Meetings App on your Phone. Please note these screencaps are on an iPhone and will be slightly different for other phones and operating systems.

Webex20a.png
  1. Search for WebEx in the App Store.
  2. Select GET
    Webex19.png
  3. Select GET again to download the app.
    Webex20.png
  4. Open App.
    Webex23.PNG
  5. Select I Accept
    Webex24.PNG
  6. Select Sign in
    Webex25.PNG
  7. Sign in with your full email address.
    Webex26.PNG
  8. Enter Site URL.
    Webex27.PNG
  9. Login with WPU Credentials.
    Webex28.PNG
  10. Authenticate with Duo.
    Webex29.PNG
  11. If you have a meeting already set, you can select Join.
    Webex30.PNG
  12. Select Join Meeting.
    Webex31.PNG
  13. Enter Meeting Number which can be found in your email.
    Webex32.PNG