Web Help Desk

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Web Help Desk Ticketing System

William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the information provided within the ticket it will be directed to the appropriate department for evaluation. Once received, we will then begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

Web Help Desk How to Document

A conformation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered a user may return to the Help Desk to check on the status by clicking on the "History" button after logon.