Difference between revisions of "Web Help Desk"

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'''[http://www.wpunj.edu/helpdesk Web Help Desk Ticketing System]'''
 
'''[http://www.wpunj.edu/helpdesk Web Help Desk Ticketing System]'''
  
William Paterson University has a new ticketing system for all faculty, staff, and students.  The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk.  Based on the information provided within the ticket it will be directed to the appropriate department for evaluation.  Once received, we will then begin researching, understanding, and resolving the issues reported.  Here are a few quick steps to get started.  This process is the same for all faculty, staff, and students:
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William Paterson University has a new ticketing system for all faculty, staff, and students.  The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk.  Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation.  Once received, we will then begin researching, understanding, and resolving the issues reported.  Here are a few quick steps to get started.  This process is the same for all faculty, staff, and students:
  
 
[https://itwiki.wpunj.edu/images/8/85/WHD1.pdf Web Help Desk How to Document]
 
[https://itwiki.wpunj.edu/images/8/85/WHD1.pdf Web Help Desk How to Document]
  
 
A conformation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process.  Once a ticket has been entered a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the "History" button after logon.
 
A conformation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process.  Once a ticket has been entered a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the "History" button after logon.

Revision as of 15:51, 20 November 2012

Web Help Desk Ticketing System

William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, we will then begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

Web Help Desk How to Document

A conformation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered a user may return to the Help Desk to check on the status by clicking on the "History" button after logon.