Difference between revisions of "Voicemail"

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The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.<br>
 
The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.<br>
  
Voicemail messages can be listened to via the web by accessing http://www.wpunj.edu/voicemail. It is recommended to use Internet Explorer if accessing using a computer.   
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Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory.   
  
'''(If you wish to check voicemail from off campus from a phone, please call 973-720-6245 and use your mailbox number and pin code.  Additional information can be found on our [[Phone and Voicemail System]] article.)'''
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'''(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code.  Additional information can be found on our [[Phone and Voicemail System]] article.)'''
  
 
   Please note voicemail on the web service is only available on campus or when connected to [[VPN Remote Access]]
 
   Please note voicemail on the web service is only available on campus or when connected to [[VPN Remote Access]]

Revision as of 09:32, 5 May 2021

The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory.

(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code. Additional information can be found on our Phone and Voicemail System article.)

 Please note voicemail on the web service is only available on campus or when connected to VPN Remote Access

Setting up voicemail to email forwarding

To set up voicemail to email forwarding you have to submit a HelpDesk Ticket so that a technician can configure the change. Please create a ticket under request type "Telephone".

Voicemail Instructions

Avaya Messaging PNG.png

Additional Guides

Telephone Quick Reference Guide - PDF format

Phone Set Reference Page

Phone Button Reference Guide

Voice Mail Instructions- PDF format

For additional assistance with setup, please create a Help Desk ticket so that we can assist you. A ticket can be created at http://help.wpunj.edu/