|(27 intermediate revisions by 2 users not shown)|
messages can be listened to via the web by accessing http:// www.wpunj.edu/ voicemail. It is recommended to use Internet Explorer if accessing using a computer.
Please note this service is only available on campus or when connected to [[ VPN Remote Access]]
==Listening to Messages==
and and , , and , and .<br>
* Visit http://www.wpunj.edu/voicemail and login with your mailbox number (extension) and your password (PIN).
* Once logged in, you will see your messages. From this screen you can play, forward and delete messages as needed.
*Double click the message to open, select play button to play message
<!-- *Click "Play through soundcard" to download the audio file to your computer
*Double click on the downloaded file to play. You can also attach the downloaded sound file to an email message and forward it.
==Errors In Chrome==
Chrome may show an error at the login window asking the user to download and install Flash. Flash is installed on all university computers. However, Flash has to be enabled for certain sites to work.
Follow these directions to fix Chrome.
Go to the Chrome Preferences
[[File:Avaya Chrome Preferences.png]]
Click on the Advanced Options (usually at the bottom of the page)
File: Avaya Chrome Advanced Link. png]]
Go to Content Settings:
File: Avaya Chrome Content Settings. png]]
Locate and click on the Flash settings:
[[File:Avaya Chrome Flash Settings.png]]
Add "voicemail.wpunj.edu" to the Add a Site area:
[[File:Avaya Allow Sites URL.png]]
Close the windows and '''reload''' the voicemail website.
*Select the Delete button when the message is open or when the message is selected on the main page
==Setting up voicemail to email forwarding==
Within our voicemail system you can setup voicemail to forward to your email.
*After [http://www.wpunj.edu/voicemail logging in] select "Preferences", "Notify Me"
*Select the check box "Email me a notification for each voice message" under Voice Email Notifications.
*Enter your email address in "To email addresses:"
*Select check box "Include the recording"
*Be sure to select "Save" at the bottom of the page.
This article provides information on utilizing our Avaya Phone System and Voicemail.
If you are looking for instructions for Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.
The Department of Technology Services is responsible for the design implementation and management of the University’s voice systems consisting of the Avaya PBX, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.
Voicemail messages can be listened to via the messages button on your Avaya telephone or by calling the voicemail directory.
(If you wish to check voicemail from off campus from a phone, please call the voicemail directory at 973-720-6245 and use your mailbox number and pin code. Additional information can be found on our Phone and Voicemail System article.)
Additional Voicemail Settings
These settings need to be set up by an administrator and require a Help Desk Ticket
- Voicemail to Email Forwarding
- Resetting your voicemail pin
- Adding your voicemailbox directly to Outlook
Additional Avaya Telephone Guides
Telephone Quick Reference Guide - PDF format
Phone Set Reference Page
Phone Button Reference Guide
Voice Mail Instructions- PDF format
For additional assistance with setup, please create a Help Desk ticket so that we can assist you.
A ticket can be created at http://help.wpunj.edu/