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Welcome to the ITwiki William Paterson University's public technology documentation repository.

About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance? Submit a Help Desk Ticket

Did you know...

Looking for an overview of IT Resources? We put together an IT Resources article that reviews topics discussed at the Information Technology Learning and Development Series session.

Services

• IT Policies
• WPUNJ Account and Email Information
  • Email Account Types
  • Email - Online Archive for Employee Accounts
  • Multifactor Authentication
  • Passwords
  • Preferred Name Information
  • Web Help Desk - How to create a ticket
• Emergency Notifications
• Announcements - Campus wide
• Clearing Your Browser Cache
• Mobile
• Campus Computer Resources
  • Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road
  • Software Center
  • Mac OS Managed Software Center
  • Software Guides
  • Bitlocker
• MS Office and Adobe CC for faculty and staff personal use
• IPTV - Campus Cable TV Service
• LinkedIn Learning (Lynda.com Learning Library)
• Network storage (U drive, K drive)
• Campus Printing Resources
  • Printing to Pharos Uniprint Student Printers
  • Print Shop and WebCRD
  • Xerox
• 25Live
• Voicemail Online
• Classroom Technology Support and Lending Services
  • Classroom Technology Support
  • 3D Printing
  • Audio-Visual Design and Production
  • Active Learning Classrooms
  • Search Committee Interviews
  • Solstice Pods
  • Streaming Media
  • Video Conferencing Services
• Teaching with Technology
  • Blackboard
  • Blackboard - Faculty
  • Blackboard - Students
  • Collaborate Web Conferencing
  • New Faculty Technology Orientation
  • List Manager
• Network Services
  • Game Consoles and Other Devices
  • Resnet
  • Wi-Fi
  • Wired
  • VPN Remote Access
  • Eduroam
• DotCMS
• Illumira (formerly NJVid)
• All Articles

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Support Locations

In-person Helpdesk Technology Support is located in the following locations:

• Cheng Library Instruction & Research Technology Suite
• Science East Room 3054
• 1600 Valley Road Room G061
• College Hall Room 140

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.