Problem Steps Recorder
The Problem Steps Recorder is a tool provided by Microsoft which allows a user to record steps taken in order to reproduce an issue. The tool takes screenshots of the entire desktop and records mouse clicks. This recording can then be saved and sent to support personnel.
To start the Problem Steps Recorder
- Search for "PSR" or "record"
- Select "psr.exe" or "Record Steps to reproduce a problem"
To record a problem
- Reproduce the issue you are having
Add commentto any of the steps if necessary
- Problem Steps recorder does not capture any text you have written. If that is vital to the issue, you can leave a comment
- Pause/resume the recording at any time
- The program will prompt you to save the file. Save the file to your computer and then email it to the help desk.