New Faculty Technology Orientation

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Introduction – How this service can help

This documents provides a directory of services designed to address the needs of faculty who are new to the campus. The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, who encourages any form of feedback:
Cheng Library 120h - - 973.720.2451


Getting Support

To obtain any form of technology support please file a ticket with the Online Help Desk. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the Online Help Desk please point your browser to:

  • Illustration, Sample of a password request form


Audio Visual Design and Production

Broadcast and Production Services assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Audio Operations, Film & Video Operations, Cable Television Operations, and Video Conferencing & Satellite Operations, the staff provides professional expertise and service to support the academic programs across campus. BPS is a unit within Instruction and Research Technology

To access information about Audio Visual Design and Production point your browser to this page:



WPconnect is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.

Banner is the university’s central information system. It consists of various modules including:

  • Faculty and Advisor Self-Service (example of services: Course Offerings, Class Rosters, Grade Entry, Student/Advisee Information)
  • Finance Self-Service (Requisition Entry and Approvals, Budget Information)
  • Employee Self-Service (Pay Information, Time Balances)

To access WPConnect point your web browser to: and enter your university credentials.

  • Illustration, WPConnect Login

    Course Offerings module

    Attendance Report

    Final Grade


    Blackboard, the learning management system

    To access Blackboard point your web browser to:

    • Illustration, Blackboard Learn Login page (08-2103)

    Blackboard allows faculty to post documents, audio, and video, and collaborate online. Over three quarters of all sections offered in any given semester feature Blackboard hosted content.

    Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. University Policy On Online And Hybrid/blended Courses

    Select this link to access the Bb/Faculty Support page in the IT Wiki Faculty Support

    Frequently Asked Questions

    Teaching with Blackboard All faculty should be enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module. The course is a good way to get started and can serve as a resource even for instructors who've worked with Blackboard for some time. This tool is especially handly for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.

    • Illustration, Teaching with Blackboard Course site (08-2103)

    Blackboard Mobile


    Blackboard Mobile Learn takes interactive teaching and learning to the mobile device, giving students and teachers instant access to their courses, content, and communities anywhere.

    Getting Started:

    Simply download the application and install your device. The Blackboard Mobile Learn application can be downloaded from the following places:

    After launching the app on your device, search for "William Paterson University" and enter your university username and password to securely login and begin accessing your Blackboard courses.

    Select this link for a quick introduction to the features of Blackboard Mobile Learn for iPad.

    Select this link to access tutorials for other devices.


    Center for Teaching & Learning with Technology

    The Center for Teaching and Learning Technology (CTLT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

    Our aim is to help the university community integrate technology with teaching and learning. Walk-in support is welcome.

    To access the CTLT page, which includes links to Roundtable descriptions and schedules, point your browser to:


    Quality Matters

    QM is a national benchmark for online coursed design at William Paterson University

    Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:

    - Faculty-centered, continuous improvement models for assuring the quality of online courses through peer review - Professional development workshops and certification courses for instructors and online learning professionals - Rubrics for applying quality standards to course design

    For more information please see the Quality Matters page at


    David and Lorraine Cheng Library

    To access the Cheng Library point your browser here:

    Mission The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.

    A to Z Directory

    Course Reserves for Print, Media, Electronic Resources

    Interlibrary Loan

    Library resources for faculty and staff

    Remote access

    Resource Guides by Subject

    Workshops and Tutorials


    Announcements – Campus wide

    To access University announcements point your browser here:

    Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community. Special alerts are also posted to the Announcements page.

    Faculty can submit announcement requests through the Web Help Desk:


    Collaborate – Web conferencing

    Blackboard Collaborate is a erb conferencing tool available for teaching, hosting meetings, and holding office hours.

    To access the instructional site for Collaborate web conferencing point your web browser to:

    Support Links

    Collaborate features

    • Illustration, Collaborate Features

      Emergency Services

      To access a full listing of emergency services point your web broswer to Emergency Services

      In case of fire, call university police, at extension 2300 all 911 calls from a campus phone are directed to university police

      The President of the University may cancel classes due to weather conditions or other campus emergencies. The Office of Telecommunications is responsible for issuing those announcements at the direction of the President or his designee. Weather Emergency Number 973-720-2475


      (Online) Help Desk

      To obtain any form of technology support please file a ticket with the Online Help Desk. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

      To access the Online Help Desk please point your browser to:

      • Illustration, Sample of a password request form


      Help documents – IT Wiki

      To access the WPUNJ IT Wiki please point your web browser to:

      The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.

      • Illustration, Articles Menu (08-2013)

      • Illlustration, Links Menu (08-2013)


      IT Policies

      To access the full listing of IT Polcies please point your web browser to IT Policies

      The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.

      • Illustration, IT Policies Introduction (08-2013)


      Media Services

      To access Media Services please point your web browser to:

      Media Services is located on the first floor of the David and Lorraine Cheng Library with satellite offices in Science East 3054, Valley Road 16, and Hobart Hall 116. IRT supports the instructional and research needs of WPUNJ faculty, staff and students. Media Services acquires, maintains and provides access to audio visual materials and accompanying equipment that represents all academic disciplines. Media Services oversees the smart classrooms, audio and listening facilities, production services and streaming content.

      The Media Services library collections contains materials covering all academic disciplines in a variety of formats with over 19,000 DVDs and videotapes, 1000's streaming videos, audio CDs, CD-ROMS, 16mm films, and kits and games. Equipment circulation includes wireless laptops, iPads, digital recorders, flip cameras, student response systems (clickers), and portable projectors


      Mobile devices

      Set up iPhone/iPad


      Software for faculty personal use

      Adobe Creative Cloud

      WPU faculty and staff are eligible to benefit from a Work at Home option to obtain the Adobe Creative Cloud – Master Collection software.

      Users should request software by visiting the Help Desk and submitting a ticket. Select Software>Request as the Request Type category.

      An appointment will be made for the client to obtain the software from the Help Desk, which is located in College Hall 140. The client should bring a usb drive, 8 GB or larger, to the Help Desk at the scheduled time. The software and appropriate serial key will be provided at that time.

      On your office workstation use the Software Center to download software, including the suite of Adobe software.

      • Using the Software Center
        Software center.jpg

      • MS Office

        1. Login to WPconnect
        2. Click on the employee tab
        3. Available applications
        4. Employee applications link
        5. Employee services
        6. Microsoft Office Home Use Program.


        Smart Classrooms

        The Main campus boasts over 150 smart classrooms -- for more information please select this link

        For help with the 50 smart rooms in the Valley Road campus please select this link


        Technology Consultants

        The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

        The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

        The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.

        For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the User Services webpage.



        Campus Directories

        Dialing Instructions

        Adjunct Faculty Phone Service

        Set up iPhone/iPad


        Web server, academic

        Nova is an academic web server for academic and professional pages.

        Members of the WPUNJ University community may obtain an account on Academic by completing the Nova Account Request form. Your account will usually be activated within 24 hours (48 on the weekends). Academic accounts are accessible 24 hours a day, seven days a week.

        Academic account holders are responsible for creating and mounting their own web pages. Faculty instruction by the staff of the Center for Teaching & Learning with Technology

        Please select this link for Nova Documentation.



        Use this link to get started with wireless for Windows 10, Windows 7, Windows Vista, Windows XP, Mac OSX, Android, iPhone/iPad/Touch, and gaming devices.


        Contacts, organized by service provided