Difference between revisions of "New Faculty Technology Orientation"

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== Introduction – How this service can help ==  
+
== Introduction – How this ITwiki page can help ==  
  
This documents provides a directory of services designed to address the needs of
+
This page provides a directory of services designed to address the needs of
faculty who are new to the campus.  The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, who encourages any form of feedback:<br>
+
faculty who are new to the campus.  The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, Assistant Director of the IRT Center for Teaching with Technology. Robert encourages any form of feedback on the page:<br>
 
Cheng Library 120h - [mailto:harrisr@wpunj.edu harrisr@wpunj.edu] - 973.720.2451
 
Cheng Library 120h - [mailto:harrisr@wpunj.edu harrisr@wpunj.edu] - 973.720.2451
  
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== Getting Support  ==
 
== Getting Support  ==
  
To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.
+
To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk file a ticket with the Helpdesk ticketing system]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.
  
To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''
+
To access the '''Helpdesk ticketing system''' please point your browser to: '''[http://www.wpunj.edu/helpdesk http://www.wpunj.edu/helpdesk]'''
  
 
<ul>
 
<ul>
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<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Audio Visual Design and Production ==
+
== Broadcast, Production & Support ==
  
'''[http://www.wpunj.edu/irt/bp-service/index.dot Broadcast and Production Services]''' assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Audio Operations, Film & Video Operations, Cable Television Operations, and Video Conferencing & Satellite Operations, the staff provides professional expertise and service to support the academic programs across campus. BPS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
+
[http://www.wpunj.edu/irt/bp-service/index.dot <span style="color:#0000FF;">Broadcast & Production Support (BPS)</span>] assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Video Conferencing, Event Video Recording, Illumira (formerly NJVid) Support, and the Technical Services Window, located in Hamilton (formerly Hobart) Hall, the staff provides professional expertise and service to support academic programs across campus. Like the Center for Teaching with Technology, BPS is a unit within [http://www.wpunj.edu/irt/ <span style="color:#0000FF;">Instruction and Research Technology</span>]
  
To access information about Audio Visual Design and Production point your browser to this page:   
+
To access information about Broadcast, Production & Support, point your browser to this page:   
[http://www.wpunj.edu/irt/bp-service/index.dot '''http://www.wpunj.edu/irt/bp-service/index.dot''']
+
[http://www.wpunj.edu/irt/bp-service/index.dot <span style="color:#0000FF;">http://www.wpunj.edu/irt/bp-service/index.dot</span>]
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Banner/WPConnect ==
+
== WPConnect ==
  
 
'''WPconnect''' is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.
 
'''WPconnect''' is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.
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'''To access WPConnect''' point your web browser to:
 
'''To access WPConnect''' point your web browser to:
'''[http://wpconnect.wpunj.edu http://WPConnect.wpunj.edu]''' and enter your university credentials.
+
'''[http://wpconnect.wpunj.edu <span style="color:#0000FF;">http://WPConnect.wpunj.edu</span>]''' and enter your university credentials.
  
 
<ul><li><i>Illustration, WPConnect Login</i>
 
<ul><li><i>Illustration, WPConnect Login</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:625px">
+
<div class="toccolours mw-collapsible mw-collapsed" style="width:650px">
 
[[Image:Wpconnect-login-0813-625.png|center|625px]]
 
[[Image:Wpconnect-login-0813-625.png|center|625px]]
</div></li>
+
</div></li></ul>
 
+
<p>&nbsp;</p>
''IN DEVELOPMENT''
+
Content examples:<ul>
<h4>Course Offerings module</h4>
+
<li>Course Offerings module</li>
<h4>Attendance Report</h4>
+
<li>Attendance Report</li>
<h4>Final Grade</h4>
+
<li>Final Grade</li></ul>
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Blackboard, the learning management system ==
+
== Blackboard Learning Management System ==
  
 
To access Blackboard point your web browser to:
 
To access Blackboard point your web browser to:
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Blackboard allows faculty to post documents, audio, and video, and collaborate online.  Over three quarters of all sections offered in any given semester feature Blackboard hosted content.
+
Blackboard allows faculty to post documents, audio, and video, and collaborate online.  Over three quarters of all course section offered in any given semester feature Blackboard hosted content.
 +
 
 +
Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. Access the '''[http://www.wpunj.edu/dotAsset/f9aa22c5-dd22-4cc2-b73d-b5677bd9144d.pdf  <span style="color:#0000FF;">University Policy On Online And Hybrid/blended Courses</span>]'''
  
Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. [http://www.wpunj.edu/dotAsset/f9aa22c5-dd22-4cc2-b73d-b5677bd9144d.pdf '''University Policy On Online And Hybrid/blended Courses]'''
+
'''Documentation:'''
 +
 
 +
<ul>
 +
<li>Access the Bb/Faculty Support page in the [http://www.wpunj.edu/itwiki IT Wiki]:  '''[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty  <span style="color:#0000FF;">Faculty Bb Support</span>]'''</li>
 +
 
 +
<li>Another good resource is the faculty bulletin, updated five times a year : '''[http://www.wpunj.edu/irt/faculty-bb-bulletin.pdf <span style="color:#0000FF;">Faculty Blackboard Bulletin</span>]</li>
 +
 
 +
<li>Blackboard Instructor Video Series</li>
 +
<ul>
 +
<li>[https://youtu.be/YfQ--kd23ts?list=PLontYaReEU1sfvUGB7SgZb770TkBJtsGe <span style="color:#0000FF;">Course Building</span>]</li>
 +
<li>[https://youtu.be/znPR4uzEM7M?list=PLontYaReEU1tXMa2qtvz6zY-QiD7gNUKJ <span style="color:#0000FF;">Communication and Collaboration</span>]</li>
 +
<li>[https://youtu.be/ECYwy8TSEJA?list=PLontYaReEU1u8Z-VKx45P-JkVSTUOUD13 <span style="color:#0000FF;">Blackboard Retention Center:Data, Reporting and Reuse</span>]</li>
 +
</ul>
 +
</ul>
  
<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty Faculty Support]</h4 >
 
  
<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_FacultyFAQ Frequently Asked Questions]</h4 >
 
  
 
'''Teaching with Blackboard'''
 
'''Teaching with Blackboard'''
All faculty should be enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module.  The course is a good way to get started and can serve as a resource even for instructors who've worked with Blackboard for some time.  This tool is especially handly for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.
+
All faculty are automatically enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module on their Blackboard Home Page.  The course is a good way to get started and can serve as a resource for new instructors as well as those who've worked with Blackboard for some time.  This tool is especially handy for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.
  
 
<ul>
 
<ul>
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<h4>Blackboard Mobile</h4>
 
<h4>Blackboard Mobile</h4>
  
'''Introduction'''
+
'''Overview'''
  
Blackboard Mobile Learn takes interactive teaching and learning to the mobile device, giving students and teachers instant access to their courses, content, and communities anywhere.  
+
''Blackboard Instructor'' is Blackboard's brand new mobile application that gives instructors a quick and easy way to manage courses, interact with students, and view content.  
  
 +
Blackboard Instructor allows instructors to: <ul>
 +
<li>Manage courses anytime, anywhere</li>
 +
<li>Preview content and assessments</li>
 +
<li>Create and reply to discussions</li>
 +
<li>Review, create and send out announcements</li>
 +
<li>Host and join Blackboard Collaborate sessions</li></ul>
  
'''Getting Started''':
+
<p>&nbsp;</p>
Simply download the application and install your device. The Blackboard Mobile Learn application can be downloaded from the following places:<ul>
+
[https://www.blackboard.com/mobile-learning/blackboard-instructor.aspx <span style="color:#0000FF;">Overview, Blackboard Instructor</span>]
<li>Android Market (find on your device)</li>
 
<li>[http://appworld.blackberry.com/webstore/content/11214/?countrycode=US BlackBerry App World]</li>
 
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPad]</li>
 
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPhone and iPod Touch]</li>
 
<li>[https://developer.palm.com/appredirect/?packageid=com.blackboard.app.mobilelearn Palm webOS Store]</li>
 
</ul>
 
 
 
After launching the app on your device, search for "William Paterson University" and enter your university username and password to securely login and begin accessing your Blackboard courses.
 
 
 
[http://www.youtube.com/watch?v=NZuMOdHad2Y Select this link for a quick introduction] to the features of Blackboard Mobile Learn for iPad.
 
  
[http://www.blackboard.com/Platforms/Mobile/Resources/Demos.aspx Select this link to access tutorials] for other devices.
+
[http://www.wpunj.edu/bb/faculty/bb-instructor-intro.pdf <span style="color:#0000FF;">Bb Instructor download, FAQ</span>]
  
 +
[https://youtu.be/ZeGhoP8l0Ec <span style="color:#0000FF;">Bb Instructor App Tour</span>]
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Center for Teaching & Learning with Technology ==
+
== Center for Teaching with Technology ==
  
The Center for Teaching and Learning Technology (CTLT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.
+
The Center for Teaching with Technology (CTT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.
  
Our aim is to help the university community integrate technology with teaching and learning.  Walk-in support is welcome.
+
Our aim is to help the university community integrate technology with teaching and learning.  Walk-in support is available.
  
To access the CTLT page, which includes links to Roundtable descriptions and schedules, point your browser to: '''[http://www.wpunj.edu/irt/ctlt/ http://www.wpunj.edu/irt/ctlt/]'''
+
To access the CTT page, which includes links to Consultation Services and Open Educational Resources, point your browser to: '''[http://www.wpunj.edu/irt/ctt/ <span style="color:#0000FF;">http://www.wpunj.edu/irt/ctt/</span>]'''
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
 
'''Quality Matters'''
 
'''Quality Matters'''
  
QM is a national benchmark for online coursed design at William Paterson University
+
QM is a national benchmark for online course design. William Paterson University is a member of Quality Matters, and the CTT staff is fully trained in the instructional design promoted by QM.
  
 
Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:
 
Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:
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- Rubrics for applying quality standards to course design
 
- Rubrics for applying quality standards to course design
  
For more information please see the Quality Matters page at [http://www.wpunj.edu/irt/ctlt/qm/ '''http://www.wpunj.edu/irt/ctlt/qm/''']
+
For more information please see the Quality Matters page at [http://www.wpunj.edu/irt/ctt/qm/ <span style="color:#0000FF;">'''http://www.wpunj.edu/irt/ctt/qm/'''</span>]
 +
 
 +
 
 +
'''Teaching and Learning with Technology Curriculum'''
 +
 
 +
''ABSTRACT''
 +
 
 +
The Teaching with Technology Curriculum is designed to help faculty creatively integrate technology with instructing. Short colloquia and one-day seminars fall into three overlapping categories:
 +
<ul>
 +
    <li>best practices teaching with a learning management system</li>
 +
    <li>course design mediated by the Quality Matters program, and</li>
 +
    <li>teaching innovations</li>
 +
</ul>
 +
 
 +
''OVERVIEW''
  
 +
The goal of this ten course curriculum aims to promote retention by enhancing faculty aptitude for teaching in a rapidly changing classroom environment. The curriculum focuses on three areas:
 +
<ul>
 +
    <li>A sophisticated understanding of the features, educational possibilities and operations of the learning management system (Blackboard)</li>
 +
    <li> How good course design – inspired by the Quality Matters program -- improves teaching and learning</li>
 +
    <li>An exploration of various teaching innovations including use of social media, free educational resources (textbooks, videos, presentations etc.), and active learning, a technique for involving students in their own education.</li></ul>
 +
 +
With a more complete understanding of the learning software, course design and recent innovations faculty will be better prepared to help 21st century students gain the education they need to complete their educations and compete successfully in the workplace.
 +
 +
The Center for Teaching with Technology (CTT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.
 +
 +
Cheng Library 120e, h, i, j, k  -- 973 720-2659 or -2451
 +
 +
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
 
==  David and Lorraine Cheng Library ==
 
==  David and Lorraine Cheng Library ==
  
To access the Cheng Library point your browser here: '''[http://www.wpunj.edu/library/ http://www.wpunj.edu/library/]'''
+
To access the Cheng Library point your browser here: '''[http://www.wpunj.edu/library/ <span style="color:#0000FF;">http://www.wpunj.edu/library/</span>]'''
  
 
'''Mission'''
 
'''Mission'''
 
The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.  
 
The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.  
  
<h4>[http://www.wpunj.edu/library/a2z.dot A to Z Directory]</h4>
+
<h5>[http://www.wpunj.edu/library/a2z.dot <span style="color:#0000FF;">A to Z Directory</span>]</h5>
<h4>[http://www.wpunj.edu/library/reserves.dot#fac-submit Course Reserves for Print, Media, Electronic Resources]</h4>
+
<h5>[http://www.wpunj.edu/library/reserves.dot#fac-submit <span style="color:#0000FF;">Course Reserves for Print, Media, Electronic Resources</span>]</h5>
<h4>[https://wpunj.illiad.oclc.org/illiad/ Interlibrary Loan]</h4>
+
<h5>[https://wpunj.illiad.oclc.org/illiad/ <span style="color:#0000FF;">Interlibrary Loan</span>]</h5>
<h4>[http://www.wpunj.edu/library/library-resources-services/library-resources-for-faculty--staff.dot Library resources for faculty and staff]</h4>
+
<h5>[http://www.wpunj.edu/library/resources/facstaff.html <span style="color:#0000FF;">Library resources for faculty and staff</span>]</h5>
<h4>[http://www.wpunj.edu/library/ra.dot Remote access]</h4>
+
<h5>[http://www.wpunj.edu/library/ra.dot <span style="color:#0000FF;">Remote access</span>]</h5>
<h4>[http://guides.wpunj.edu/ Resource Guides by Subject]</h4>
+
<h5>[http://guides.wpunj.edu/ <span style="color:#0000FF;">Resource Guides by Subject</span>]</h5>
<h4>[https://liberty.wpunj.edu/library/workshops/library-workshops.cfm Workshops] and [http://www.wpunj.edu/library/usered/tutorials.dot Tutorials]</h4>
+
<h5>[https://libservices.wpunj.edu/library/Workshops/library-workshops.cfm <span style="color:#0000FF;">Workshops</span>] and [http://www.wpunj.edu/library/usered/tutorials.dot <span style="color:#0000FF;">Tutorials</span>]</h5>
 
 
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
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== Announcements – Campus wide ==
 
== Announcements – Campus wide ==
  
To access University announcements point your browser here: [http://www.wpunj.edu/announcements/ www.wpunj.edu/announcements]
+
To access University announcements point your browser here: [http://www.wpunj.edu/announcements/ <span style="color:#0000FF;">www.wpunj.edu/announcements</span>]
  
 
Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community.  Special alerts are also posted to the Announcements page.
 
Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community.  Special alerts are also posted to the Announcements page.
  
Faculty can submit announcement requests through the Web Help Desk:  [http://www.wpunj.edu/help www.wpunj.edu/help]
+
Faculty can submit announcement requests through the Helpdesk Ticketing System:  [http://www.wpunj.edu/helpdesk <span style="color:#0000FF;">www.wpunj.edu/helpdesk</span>]
 +
 
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Collaborate – Web conferencing ==
+
== Web conferencing ==
 
 
Blackboard Collaborate is a erb conferencing tool available for teaching, hosting meetings, and holding office hours.
 
 
 
To access the instructional site for Collaborate web conferencing point your web browser to: [http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot]
 
 
 
<h4>Support Links</h4>
 
<ul>
 
<li>[[media:BBC_TUTEE_orientation.pdf|An overview of the major features of Blackboard Collaborate]]
 
<li>[http://www.wpunj.edu/bb/collaborate/initiate-session.pdf Initiate a Collaborate Session] <i>pdf</i></li>
 
<li>[http://library.blackboard.com/ref/8186b6cd-7e8e-46f9-9551-74ccf99d6fdb/index.htm Essentials for Moderators]</li>
 
<li>[http://library.blackboard.com/ref/827599f8-66fa-4e59-b6fb-10308c13e796/index.htm Essentials for Participants]</li>
 
<li>[http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx Collaborate On Demand Learning Center]</li>
 
</ul>
 
 
 
 
 
<h4>Collaborate features</h4>
 
  
<ul><li><i>Illustration, Collaborate Features </i>
+
'''Blackboard Collaborate''' is a web conferencing tool available for teaching, hosting meetings, and holding online office hours.
<div class="toccolours mw-collapsible mw-collapsed" style="width:610px">
 
[[Image:Collaborate-features-0813-610.png|center|610px]]
 
</div></li>
 
  
<p>&nbsp;</p>
+
William Paterson hosts both the [https://help.blackboard.com/Learn/Instructor/Interact/Blackboard_Collaborate/Blackboard_Collaborate_Sessions <span style="color:#0000FF;">Original Collaborate</span>] and [https://help.blackboard.com/Learn/Instructor/Interact/Blackboard_Collaborate/Collaborate_Ultra <span style="color:#0000FF;">Collaborate Ultra</span>]
  
== Emergency Services ==
+
WPUNJ IT Wiki [https://itwiki.wpunj.edu/index.php/Category:Collaborate_Web_Conferencing <span style="color:#0000FF;">Collaborate Page</span>]
  
To access a full listing of emergency services point your web broswer to '''[http://www.wpunj.edu/police/contact/ Emergency Services]'''
+
'''Zoom''' is available as a stand-alone platform, and can also be used inside Blackboard (from the Tools menu). WPUNJ ITwiki [https://itwiki.wpunj.edu/index.php/Zoom <span style="color:#0000FF;">Zoom Page</span>]
  
In case of fire, call university police, at '''extension 2300''' all 911 calls from a campus phone are directed to university police
+
William Paterson University also has a license for '''WebEx'''. [https://itwiki.wpunj.edu/index.php/Webex <span style="color:#0000FF;">WebEx Page</span>]
  
The President of the University may cancel classes due to weather conditions or other campus emergencies. The Office of Telecommunications is responsible for issuing those announcements at the direction of the President or his designee. '''Weather Emergency Number 973-720-2475 '''
+
'''Microsoft Teams''' is available for Web conferencing as well. [https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams <span style="color:#0000FF;">Microsoft Teams</span>]
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== (Online) Help Desk ==
+
== Helpdesk Ticketing System==
  
To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.
+
To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk <span style="color:#0000FF;">file a ticket with the Helpdesk Ticketing System</span>]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the technologist along the way.
  
To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''
+
To access the '''Helpdesk Ticketing System''' please point your browser to: '''[http://www.wpunj.edu/helpdesk <span style="color:#0000FF;">http://www.wpunj.edu/helpdesk</span>]'''
  
 
<ul>
 
<ul>
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<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Help documents – IT Wiki ==
+
== ITWiki: William Paterson University's public technology documentation repository ==
  
To access the WPUNJ IT Wiki please point your web browser to: [https://itwiki.wpunj.edu/ https://www.wpunj.edu/itwiki/]
+
To access the WPUNJ ITWiki please point your web browser to: [https://itwiki.wpunj.edu/ <span style="color:#0000FF;">https://www.wpunj.edu/itwiki/</span>]
  
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.
+
The ITWiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.
  
  
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== IT Policies ==
 
== IT Policies ==
  
To access the full listing of IT Polcies please point your web browser to '''[http://www.wpunj.edu/it/policies/index.dot IT Policies]'''
+
To access the full listing of IT Policies please point your web browser to '''[http://www.wpunj.edu/it/policies/index.dot <span style="color:#0000FF;">IT Policies</span>]'''
  
 
The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.
 
The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.
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<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
 +
== Technology Classrooms and IRT Classroom Technology Support ==
  
== Media Services  ==
+
All classrooms on Main Campus and at Valley Road 1600 are equipped with a computer, projector, screen, document camera, and control system. The systems are standardized so that faculty are not faced with learning a new system each semester. There are two Active Learning Classrooms in University Hall which have slightly different features. For training on the systems, please [http://www.wpunj.edu/helpdesk create a ticket with the Helpdesk ticketing system]''' ''' Choose "Podium Equipment/Classroom Technology Support" and "Other," then ask for training in the "Request Detail" box.
 
 
To access Media Services please point your web browser to: [http://www.wpunj.edu/irt/media-services/index.dot '''http://www.wpunj.edu/irt/media-services/index.dot''']
 
 
 
Media Services is located on the first floor of the David and Lorraine Cheng Library with satellite offices in Science East 3054, Valley Road 16, and Hobart Hall 116.  IRT supports the instructional and research needs of WPUNJ faculty, staff and students. Media Services acquires, maintains and provides access to audio visual materials and accompanying equipment that represents all academic disciplines.  Media Services oversees the smart classrooms, audio and listening facilities, production services and streaming content.
 
 
 
The Media Services library collections contains materials covering all academic disciplines in a variety of  formats with over 19,000 DVDs and videotapes, 1000's streaming videos, audio CDs, CD-ROMS, 16mm films, and kits and games.  Equipment circulation includes wireless laptops, iPads, digital recorders, flip cameras, student response systems (clickers), and portable projectors
 
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Mobile devices ==
+
== Classroom Technology Support ==
  
[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']
+
IRT Classroom Technology Support (CTS) is available for real-time help if you have difficulties with classroom AV equipment while you are teaching. Call the Help Desk at 973-720-4357 and choose option 1. You will be connected directly to a CTS tech, who can help you troubleshoot the issue. If the problem can't be resolved on the phone, a tech can come to the classroom to help in person. Most issues can be resolved over the phone.
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Software for faculty personal use ==
+
== Equipment Lending Services ==
 
 
<h4>Adobe Creative Cloud</h4>
 
 
 
WPU faculty and staff are eligible to benefit from a Work at Home option to obtain the Adobe Creative Cloud – Master Collection software.
 
 
 
Users should request software by visiting the [https://www.wpunj.edu/helpdesk Help Desk and submitting a ticket]. Select Software>Request as the Request Type category.
 
 
 
An appointment will be made for the client to obtain the software from the Help Desk, which is located in College Hall 140.
 
The client should bring a usb drive, 8 GB or larger, to the Help Desk at the scheduled time.  The software and appropriate serial key will be provided at that time.
 
 
 
On your office workstation use the Software Center to download software, including the suite of Adobe software.
 
 
 
<ul><li><i>Using the Software Center</i>
 
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
 
[[Image:Software_center.jpg|center|600px]]
 
</div></li>
 
 
 
  
 +
IRT Equipment Lending Services has a variety of equipment faculty can check out:
  
<h4>MS Office</h4>
+
3D Printer Kit,
 +
3D Scanner Kit,
 +
Cable (please specify type in the request details field), 
 +
Data projector, 
 +
Digital video camera, 
 +
iPad, 
 +
Laptops, 
 +
Portable PA, 
 +
Portable screen, 
 +
Portable speakers, 
 +
Wireless Presenter/Laser Pointer, 
 +
Skype kit, 
 +
Voice recorder, and 
 +
Webcam/Microphone. 
  
# Login to WPconnect
+
To make a reservation, make a Help Desk ticket and choose the "Equipment Lending" ticket type.  
# Click on the employee tab
 
# Available applications
 
# Employee applications link
 
# Employee services
 
# Microsoft Office Home Use Program.
 
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Smart Classrooms ==
+
== Software for faculty personal use ==
  
The Main campus boasts over 150 smart classrooms -- [http://www.wpunj.edu/irt/media-services/maincampus-instructions.dot for more information please '''select this link''']
+
See this link for cheap/free access to the [https://itwiki.wpunj.edu/index.php/Home_Use_Software Adobe and MS Office software suites]
 
 
For help with the 50 smart rooms in the Valley Road campus [http://www.wpunj.edu/irt/media-services/valley-instructions.dot please '''select this link''']
 
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
Line 312: Line 316:
 
The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.
 
The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.
  
The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.
+
For more information computer lab locations, hours and lab-specific software, please visit the [http://www.wpunj.edu/it/user-services/ '''User Services webpage'''].
 
 
For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the [http://www.wpunj.edu/it/user-services/ '''User Services webpage'''].
 
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Telephony ==
+
== Campus Directory and Telephones ==
 
 
  
[http://www.wpunj.edu/directories/index.dot '''Campus Directories''']
+
[https://wpconnect.wpunj.edu/directories/staff-directory.cfm.dot '''Campus Directories''']
  
 
[http://www.wpunj.edu/it/telecomm/staff-services/dialing-instructions.dot '''Dialing Instructions''']
 
[http://www.wpunj.edu/it/telecomm/staff-services/dialing-instructions.dot '''Dialing Instructions''']
  
 
[http://www.wpunj.edu/it/telecomm/staff-services/adjunct-faculty-phone-service.dot '''Adjunct Faculty Phone Service''']
 
[http://www.wpunj.edu/it/telecomm/staff-services/adjunct-faculty-phone-service.dot '''Adjunct Faculty Phone Service''']
 
[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']
 
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
== Web server, academic ==
+
== Outlook on Android and iOS Devices ==
 +
[https://itwiki.wpunj.edu/index.php/Android_Email_Settings.dot '''Android Email Settings''']
  
'''Nova''' is an academic web server for academic and professional pages.
+
[https://itwiki.wpunj.edu/index.php/IOS_Email_Settings.dot '''iOS Email Settings''']
 
 
Members of the WPUNJ University community may obtain an account on Academic by completing the [https://liberty.wpunj.edu/irt/cfforms/nova/default.cfm '''Nova Account Request'''] form. Your account will usually be activated within 24 hours (48 on the weekends). Academic accounts are accessible 24 hours a day, seven days a week.
 
 
 
Academic account holders are responsible for creating and mounting their own web pages. Faculty instruction by the [http://www.wpunj.edu/irt/ctlt/staff.dot '''staff of the Center for Teaching &amp; Learning with Technology''']
 
 
 
Please select this link for [http://nova.wpunj.edu/images/support.pdf '''Nova Documentation'''].
 
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
Line 345: Line 339:
 
== Wireless ==
 
== Wireless ==
  
Use this link to [https://itwiki.wpunj.edu/index.php/Getting_Started:_Wireless  '''get started with wireless'''] for Windows 7, Windows Vista, Windows XP, Mac OSX, Android, iPhone/iPad/Touch, and gaming devices.
+
Use this link to [https://itwiki.wpunj.edu/index.php/Getting_Started:_Wireless  '''Getting Started: Wireless'''] for information on accessing the William Paterson wireless network.
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
 
== Contacts, organized by service provided ==
 

Latest revision as of 12:25, 14 July 2020

Introduction – How this ITwiki page can help

This page provides a directory of services designed to address the needs of faculty who are new to the campus. The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, Assistant Director of the IRT Center for Teaching with Technology. Robert encourages any form of feedback on the page:
Cheng Library 120h - harrisr@wpunj.edu - 973.720.2451

 

Getting Support

To obtain any form of technology support please file a ticket with the Helpdesk ticketing system. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the Helpdesk ticketing system please point your browser to: http://www.wpunj.edu/helpdesk

  • Illustration, Sample of a password request form
    Sample-help-request-email-0813-525.png

 

Broadcast, Production & Support

Broadcast & Production Support (BPS) assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Video Conferencing, Event Video Recording, Illumira (formerly NJVid) Support, and the Technical Services Window, located in Hamilton (formerly Hobart) Hall, the staff provides professional expertise and service to support academic programs across campus. Like the Center for Teaching with Technology, BPS is a unit within Instruction and Research Technology

To access information about Broadcast, Production & Support, point your browser to this page: http://www.wpunj.edu/irt/bp-service/index.dot

 

WPConnect

WPconnect is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.

Banner is the university’s central information system. It consists of various modules including:

  • Faculty and Advisor Self-Service (example of services: Course Offerings, Class Rosters, Grade Entry, Student/Advisee Information)
  • Finance Self-Service (Requisition Entry and Approvals, Budget Information)
  • Employee Self-Service (Pay Information, Time Balances)


To access WPConnect point your web browser to: http://WPConnect.wpunj.edu and enter your university credentials.

  • Illustration, WPConnect Login
    Wpconnect-login-0813-625.png

 

Content examples:

  • Course Offerings module
  • Attendance Report
  • Final Grade

 

Blackboard Learning Management System

To access Blackboard point your web browser to: https://bb.wpunj.edu/

  • Illustration, Blackboard Learn Login page (08-2103)
    Bb-learn-login-0813-530.png


Blackboard allows faculty to post documents, audio, and video, and collaborate online. Over three quarters of all course section offered in any given semester feature Blackboard hosted content.

Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. Access the University Policy On Online And Hybrid/blended Courses

Documentation:


Teaching with Blackboard All faculty are automatically enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module on their Blackboard Home Page. The course is a good way to get started and can serve as a resource for new instructors as well as those who've worked with Blackboard for some time. This tool is especially handy for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.

  • Illustration, Teaching with Blackboard Course site (08-2103)
    Teaching-w-bb-700.png


Blackboard Mobile

Overview

Blackboard Instructor is Blackboard's brand new mobile application that gives instructors a quick and easy way to manage courses, interact with students, and view content.

Blackboard Instructor allows instructors to:

  • Manage courses anytime, anywhere
  • Preview content and assessments
  • Create and reply to discussions
  • Review, create and send out announcements
  • Host and join Blackboard Collaborate sessions

 

Overview, Blackboard Instructor

Bb Instructor download, FAQ

Bb Instructor App Tour

 

Center for Teaching with Technology

The Center for Teaching with Technology (CTT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

Our aim is to help the university community integrate technology with teaching and learning. Walk-in support is available.

To access the CTT page, which includes links to Consultation Services and Open Educational Resources, point your browser to: http://www.wpunj.edu/irt/ctt/

 

Quality Matters

QM is a national benchmark for online course design. William Paterson University is a member of Quality Matters, and the CTT staff is fully trained in the instructional design promoted by QM.

Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:

- Faculty-centered, continuous improvement models for assuring the quality of online courses through peer review - Professional development workshops and certification courses for instructors and online learning professionals - Rubrics for applying quality standards to course design

For more information please see the Quality Matters page at http://www.wpunj.edu/irt/ctt/qm/


Teaching and Learning with Technology Curriculum

ABSTRACT

The Teaching with Technology Curriculum is designed to help faculty creatively integrate technology with instructing. Short colloquia and one-day seminars fall into three overlapping categories:

  • best practices teaching with a learning management system
  • course design mediated by the Quality Matters program, and
  • teaching innovations

OVERVIEW

The goal of this ten course curriculum aims to promote retention by enhancing faculty aptitude for teaching in a rapidly changing classroom environment. The curriculum focuses on three areas:

  • A sophisticated understanding of the features, educational possibilities and operations of the learning management system (Blackboard)
  • How good course design – inspired by the Quality Matters program -- improves teaching and learning
  • An exploration of various teaching innovations including use of social media, free educational resources (textbooks, videos, presentations etc.), and active learning, a technique for involving students in their own education.

With a more complete understanding of the learning software, course design and recent innovations faculty will be better prepared to help 21st century students gain the education they need to complete their educations and compete successfully in the workplace.

The Center for Teaching with Technology (CTT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

Cheng Library 120e, h, i, j, k -- 973 720-2659 or -2451


 

David and Lorraine Cheng Library

To access the Cheng Library point your browser here: http://www.wpunj.edu/library/

Mission The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.

A to Z Directory
Course Reserves for Print, Media, Electronic Resources
Interlibrary Loan
Library resources for faculty and staff
Remote access
Resource Guides by Subject
Workshops and Tutorials

 

Announcements – Campus wide

To access University announcements point your browser here: www.wpunj.edu/announcements

Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community. Special alerts are also posted to the Announcements page.

Faculty can submit announcement requests through the Helpdesk Ticketing System: www.wpunj.edu/helpdesk

 

Web conferencing

Blackboard Collaborate is a web conferencing tool available for teaching, hosting meetings, and holding online office hours.

William Paterson hosts both the Original Collaborate and Collaborate Ultra

WPUNJ IT Wiki Collaborate Page

Zoom is available as a stand-alone platform, and can also be used inside Blackboard (from the Tools menu). WPUNJ ITwiki Zoom Page

William Paterson University also has a license for WebEx. WebEx Page

Microsoft Teams is available for Web conferencing as well. Microsoft Teams

 

Helpdesk Ticketing System

To obtain any form of technology support please file a ticket with the Helpdesk Ticketing System. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the technologist along the way.

To access the Helpdesk Ticketing System please point your browser to: http://www.wpunj.edu/helpdesk

  • Illustration, Sample of a password request form
    Sample-help-request-email-0813-525.png

 

ITWiki: William Paterson University's public technology documentation repository

To access the WPUNJ ITWiki please point your web browser to: https://www.wpunj.edu/itwiki/

The ITWiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.


  • Illustration, Articles Menu (08-2013)
    Wiki-articles-0813-400.jpg
  •  

  • Illlustration, Links Menu (08-2013)
    Wiki-links-0813-450.jpg

 

IT Policies

To access the full listing of IT Policies please point your web browser to IT Policies

The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.

  • Illustration, IT Policies Introduction (08-2013)
    It-policies-0813-600.png

 

Technology Classrooms and IRT Classroom Technology Support

All classrooms on Main Campus and at Valley Road 1600 are equipped with a computer, projector, screen, document camera, and control system. The systems are standardized so that faculty are not faced with learning a new system each semester. There are two Active Learning Classrooms in University Hall which have slightly different features. For training on the systems, please create a ticket with the Helpdesk ticketing system Choose "Podium Equipment/Classroom Technology Support" and "Other," then ask for training in the "Request Detail" box.

 

Classroom Technology Support

IRT Classroom Technology Support (CTS) is available for real-time help if you have difficulties with classroom AV equipment while you are teaching. Call the Help Desk at 973-720-4357 and choose option 1. You will be connected directly to a CTS tech, who can help you troubleshoot the issue. If the problem can't be resolved on the phone, a tech can come to the classroom to help in person. Most issues can be resolved over the phone.

 

Equipment Lending Services

IRT Equipment Lending Services has a variety of equipment faculty can check out:

3D Printer Kit, 3D Scanner Kit, Cable (please specify type in the request details field), Data projector, Digital video camera, iPad, Laptops, Portable PA, Portable screen, Portable speakers, Wireless Presenter/Laser Pointer, Skype kit, Voice recorder, and Webcam/Microphone.

To make a reservation, make a Help Desk ticket and choose the "Equipment Lending" ticket type.

 

Software for faculty personal use

See this link for cheap/free access to the Adobe and MS Office software suites

 

Technology Consultants

The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

For more information computer lab locations, hours and lab-specific software, please visit the User Services webpage.

 

Campus Directory and Telephones

Campus Directories

Dialing Instructions

Adjunct Faculty Phone Service

 

Outlook on Android and iOS Devices

Android Email Settings

iOS Email Settings

 

Wireless

Use this link to Getting Started: Wireless for information on accessing the William Paterson wireless network.