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Revision as of 10:54, 22 October 2019

Welcome to the ITwiki

William Paterson University's public technology documentation repository.

About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

Did you know...
Looking for an overview of IT Resources? We put together an IT Resources article that reviews topics discussed at the Information Technology Learning and Development Series session.

Did you know...
Multifactor Authentication is here! Multifactor Authentication is required for employee WPconnect and Email accounts as of April 3rd!

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.

Regular Work Day Schedule

Monday–Thursday: 8:30AM-10:00PM
Friday: 8:30AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Support Locations

In-person Helpdesk Technology Support is located in the following locations:

Cheng Library Instruction & Research Technology Suite
Science East Room 3054
1600 Valley Road Room G061
College Hall Room 140

Services
IT Policies Announcements - Campus wide Apple Mac/iOS Clearing Your Browser Cache Computer Lab Availability Email Email Archive Emergency Notifications Multifactor Authentication Passwords Preferred Name Information Software Center Mac OS Managed Software Center MS Office and Adobe CC for faculty and staff personal use Software Guides IPTV - Campus Cable TV Service LinkedIn Learning Library (Lynda.com) Network storage (U drive, K drive) Printing Workarounds Voicemail Online WebCRD Xerox	Media Services 3D Printing Audio-Visual Design and Production Search Committee Interviews Solstice Pods Streaming Media Video Conferencing Services Teaching with Technology Blackboard - Faculty Blackboard - Students Collaborate Web Conferencing New Faculty Technology Orientation List Manager Network Services Game Consoles and Other Devices Resnet Wi-Fi Wired VPN Remote Access

Feedback

Request an article, notify us of an error, or send a note by creating a ticket.

@@ Line 36: / Line 36: @@
 |}
-<!--{|class="wikitable" width=900 style="float: center;"
+==Hours of Operation==
-!scope="col" style="background:#DC143C;" | Downloaded Excel File Will Not Open?
+You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling our Helpdesk 973-720-4357.
-|-
+{{User Services Hours}}
-|
+==Support Locations==
-Having trouble opening an excel document you just downloaded?  [[Excel_Files_From_Web_Dont_Open#Resolution|Check out this article for a resolution]]
+In-person Helpdesk Technology Support is located in the following locations:
-<br clear=all>
+* Cheng Library Instruction & Research Technology Suite
-|}-->
+* Science East Room 3054
-<!--<br clear=all>-->
+* 1600 Valley Road Room G061
+* College Hall Room 140
 {|class="wikitable" width=925 style="float: left;"
@@ Line 59: / Line 60: @@
 * [[Multifactor Authentication]]
 * [[Passwords]]
-* [[Affirmed_(Preferred)_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
+* [[Affirmed/Preferred_First_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
 * [[University_Software|Software Center]]
 * [[Mac OS Managed Software Center]]
@@ Line 66: / Line 67: @@
 <!-- * [[Generic Accounts]] -->
 * [[IPTV|IPTV - Campus Cable TV Service]]
-* [[Lynda|Lynda.com Learning Library]]
+* [[LinkedIn_Learning|LinkedIn Learning Library (Lynda.com)]]
 * [[Map a Network Drive|Network storage]] (U drive, K drive)
 * [[Printing]]
@@ Line 105: / Line 106: @@
 -->
-==Hours of Operation==
-You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling 973-720-4357.
-{{User Services Hours}}
 == Feedback ==
 Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].
+<!--
+{|style="float: right;
+|-
+|
+[[https://www.instagram.com/wpunj_it/ [[File:Instagram.png|thumb|Follow us @wpunj_it]]]][[https://www.twitter.com/wpunj_it/ [[File:Twitter.png|thumb|Follow us @wpunj_it]]]]
+|} -->