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* [[Special:AllPages|All Articles]]
* [[Special:AllPages|All Articles]]
* [[Special:PopularPages|Popular Articles]]
* [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]
* [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]


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!scope="col" style="background:#ff8c00;" | Did you know...
!scope="col" style="background:#ff8c00;" | Did you know...
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|<!--Computers being replaced through the [[Computer Renewal Program New PC|CRP program]] are being deployed with Windows 10! Check out our article on [[Windows 10 Features]].--><!--Don't like the flower animation on WPConnect? Here's how you can [[WPConnect#How_to_disable_the_flower_animation_on_WPConnect|disable]] it! <br clear=all>--><!--<center>Staff and Faculty email accounts are being migrated to Exchange Online, hosted by Microsoft.  If you were recently migrated and having a problem accessing email, [[Exchange_365_Email_Migration|check out our troubleshooting document here.]]</center>--><center>[[Multifactor Authentication]] is here!  Information Technology will be rolling out [[Multifactor Authentication]] for all employee WPconnect and Email accounts this fall!</center>
|<center>Looking for an overview of [[IT Resources]]? We put together an [[IT Resources]] article that reviews topics discussed at the Information Technology Learning and Development Series session.</center>
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!scope="col" style="background:#DC143C;" | Downloaded Excel File Will Not Open?
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!scope="col" style="background:#ff8c00;" | Did you know...
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|<!--Computers being replaced through the [[Computer Renewal Program New PC|CRP program]] are being deployed with Windows 10!  Check out our article on [[Windows 10 Features]].--><!--Don't like the flower animation on WPConnect? Here's how you can [[WPConnect#How_to_disable_the_flower_animation_on_WPConnect|disable]] it! <br clear=all>--><!--<center>Staff and Faculty email accounts are being migrated to Exchange Online, hosted by Microsoft.  If you were recently migrated and having a problem accessing email, [[Exchange_365_Email_Migration|check out our troubleshooting document here.]]</center>--><center>[[Multifactor Authentication]] is here!  [[Multifactor Authentication]] is required for employee WPconnect and Email accounts as of April 3rd!</center>
Having trouble opening an excel document you just downloaded?  [[Excel_Files_From_Web_Dont_Open#Resolution|Check out this article for a resolution]]
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==Hours of Operation==
<!--<br clear=all>-->
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling our Helpdesk 973-720-4357.
{{User Services Hours}}
==Support Locations==
In-person Helpdesk Technology Support is located in the following locations:
* Cheng Library Instruction & Research Technology Suite
* Science East Room 3054
* 1600 Valley Road Room G061
* College Hall Room 140


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* [[Multifactor Authentication]]
* [[Multifactor Authentication]]
* [[Passwords]]
* [[Passwords]]
* [[Affirmed/Preferred_First_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
* [[University_Software|Software Center]]
* [[University_Software|Software Center]]
* [[Mac OS Managed Software Center]]
* [[Mac OS Managed Software Center]]
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* [[:Category:Software_Guides|Software Guides]]
* [[:Category:Software_Guides|Software Guides]]
<!-- * [[Generic Accounts]] -->
<!-- * [[Generic Accounts]] -->
* [[IPTV]]
* [[IPTV|IPTV - Campus Cable TV Service]]
* [[Lynda|Lynda.com Learning Library]]
* [[LinkedIn_Learning|LinkedIn Learning Library (Lynda.com)]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[Printing]]
* [[Printing]]
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==Featured Video==
==Featured Video==
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{{#ev:youtube|sstY_FQgSHQ|550|left}}
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==Hours of Operation==
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling 973-720-4357.
{{User Services Hours}}
== Feedback ==
== Feedback ==
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].
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|} -->

Revision as of 10:54, 22 October 2019

Welcome to the ITwiki
William Paterson University's public technology documentation repository.

About

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

Did you know...
Looking for an overview of IT Resources? We put together an IT Resources article that reviews topics discussed at the Information Technology Learning and Development Series session.
Did you know...
Multifactor Authentication is here! Multifactor Authentication is required for employee WPconnect and Email accounts as of April 3rd!

Hours of Operation

You may contact Information Technology by submitting a ticket, or calling our Helpdesk 973-720-4357.

Regular Work Day Schedule

  • Monday–Thursday: 8:30AM-10:00PM
  • Friday: 8:30AM-6:00PM
  • Saturday: 9:00AM-5:00PM
  • Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Support Locations

In-person Helpdesk Technology Support is located in the following locations:

  • Cheng Library Instruction & Research Technology Suite
  • Science East Room 3054
  • 1600 Valley Road Room G061
  • College Hall Room 140
Services



Feedback

Request an article, notify us of an error, or send a note by creating a ticket.