Mac Desktop "Flashing": Difference between revisions

From William Paterson University - Information Technology's Wiki
Jump to navigation Jump to search
No edit summary
No edit summary
Line 12: Line 12:
Before contacting the helpdesk please do the following:
Before contacting the helpdesk please do the following:


Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.<br>
Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
Wait 2-3 minutes. <br>
Wait 2-3 minutes. <br>
If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>
If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>

Revision as of 13:43, 14 September 2016

Is your desktop doing the following repeatedly :

ScreenFlash.gif

This indicates that your network User Folder has one of the following problems:

We will verify that your Network Home Folder exists.
We will verify that your Network Home Folder is correctly set in AD.
We will verify that your Network Home Folder is visible to the Mac OS.
You are using an local account which needs to be added to an exception list.

Before contacting the helpdesk please do the following: Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.
Wait 2-3 minutes.
If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.
Once they fix the issue, the problem will stop.