Difference between revisions of "MacOS Network Connection Troubleshooting"

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(Created page with "With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping...")
 
 
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With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping or being off campus.
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William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE
  
 
[[File:Wi-fi_not_connecting.png‎]]
 
[[File:Wi-fi_not_connecting.png‎]]
  
Symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:
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Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity  with no other signs of issues.
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To remedy this problem do the following:
  
 
1) Open System Preferences
 
1) Open System Preferences
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[[File:Network_pane.png‎ ]]
 
[[File:Network_pane.png‎ ]]
  
3) Select Wi-Fi (make sure to select WP Wireless (5Ghz) ).
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3) Select The Wi-FI  (make sure to select WP Wireless (5Ghz) ). or Ethernet connection
  
 
[[File:Select_wifi.png]]
 
[[File:Select_wifi.png]]
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[[File:Enter_university_credentials.png‎]]
 
[[File:Enter_university_credentials.png‎]]
  
After a bit of background processing you should be connected and the wi-fi icon should change to the connected state.
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After a bit of background processing you should either be connected to Wi-FI  or Ethernet.
  
 
[[File:Wifi-connected.png‎ ]]
 
[[File:Wifi-connected.png‎ ]]
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[[File:Good ISE Connection.png]]
 
[[File:Good ISE Connection.png]]
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Below is a link to a handy troubleshooting guide:
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[[File:Got_ISE.pdf‎]]
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Screenshot:<br><Br>
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[[File:Got ISE screenshot.png]]
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Print the PDF. Fold lengthwise then widthwise  "Got ISE" is the front page.
  
  
 
[[Category:Apple]]
 
[[Category:Apple]]
 
[[Category:Help Desk]]
 
[[Category:Help Desk]]

Latest revision as of 13:49, 9 March 2018

William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE

Wi-fi not connecting.png

Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity with no other signs of issues.

To remedy this problem do the following:

1) Open System Preferences

System preferences.png

2) Select the "Network" pane.

Network pane.png

3) Select The Wi-FI (make sure to select WP Wireless (5Ghz) ). or Ethernet connection

Select wifi.png

4) Click "Connect" next to the 801.1X text.

Click connect.png

5) Enter your credentials if/when asked.

Enter university credentials.png

After a bit of background processing you should either be connected to Wi-FI or Ethernet.

Wifi-connected.png

A good working connection will look like the below. Note the "disconnect" button, the "Authenticated via" line as well as the timer:

Good ISE Connection.png

Below is a link to a handy troubleshooting guide:

File:Got ISE.pdf

Screenshot:

Got ISE screenshot.png

Print the PDF. Fold lengthwise then widthwise "Got ISE" is the front page.