MacOS Network Connection Troubleshooting: Difference between revisions

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With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping or being off campus.
William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE


[[File:Wi-fi_not_connecting.png‎]]
[[File:Wi-fi_not_connecting.png‎]]


Symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:
Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity  with no other signs of issues.
 
To remedy this problem do the following:


1) Open System Preferences
1) Open System Preferences
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[[File:Network_pane.png‎ ]]
[[File:Network_pane.png‎ ]]


3) Select Wi-Fi (make sure to select WP Wireless (5Ghz) ).
3) Select The Wi-FI  (make sure to select WP Wireless (5Ghz) ). or Ethernet connection


[[File:Select_wifi.png]]
[[File:Select_wifi.png]]
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[[File:Enter_university_credentials.png‎]]
[[File:Enter_university_credentials.png‎]]


After a bit of background processing you should be connected and the wi-fi icon should change to the connected state.
After a bit of background processing you should either be connected to Wi-FI  or Ethernet.


[[File:Wifi-connected.png‎ ]]
[[File:Wifi-connected.png‎ ]]
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[[File:Good ISE Connection.png]]
[[File:Good ISE Connection.png]]
Below is a link to a handy troubleshooting guide:
[[File:Got_ISE.pdf‎]]
Screenshot:<br><Br>
[[File:Got ISE screenshot.png]]
Print the PDF. Fold lengthwise then widthwise  "Got ISE" is the front page.




[[Category:Apple]]
[[Category:Apple]]
[[Category:Help Desk]]
[[Category:Help Desk]]

Latest revision as of 14:49, 9 March 2018

William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE

Wi-fi not connecting.png

Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity with no other signs of issues.

To remedy this problem do the following:

1) Open System Preferences

System preferences.png

2) Select the "Network" pane.

Network pane.png

3) Select The Wi-FI (make sure to select WP Wireless (5Ghz) ). or Ethernet connection

Select wifi.png

4) Click "Connect" next to the 801.1X text.

Click connect.png

5) Enter your credentials if/when asked.

Enter university credentials.png

After a bit of background processing you should either be connected to Wi-FI or Ethernet.

Wifi-connected.png

A good working connection will look like the below. Note the "disconnect" button, the "Authenticated via" line as well as the timer:

Good ISE Connection.png

Below is a link to a handy troubleshooting guide:

File:Got ISE.pdf

Screenshot:

Got ISE screenshot.png

Print the PDF. Fold lengthwise then widthwise "Got ISE" is the front page.