Difference between revisions of "Help Desk"

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[[TC Handbook]]
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== Contacting the Help Desk==
  
[[How to Map a Network Printer]]
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You may contact Information Technology by submitting a ticket through the Help Desk website at [http://wpunj.edu/help wpunj.edu/help]. Log in using your WPU credentials.
  
[[Web VPN]]
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For more information on how to enter a ticekt, please visit [[Web Help Desk]]
  
[[Updating Laptop Virus Definitions]]
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You can also reach the Help Desk by calling us at 973-720-4357.
  
[[Java 1.7 INB fix]]
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Monday–Thursday: 8:30AM-10:00PM<br>
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Friday: 8:30AM-6:00PM<br>
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Saturday: 9:00AM-5:00PM<br>
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Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)<br>
  
[[Changing Your Password on Mac OS X]]
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==In-person Help Desk Technology Support==
  
[[Mac OS Managed Installs & Updates]]
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For in-person assistance, our stations can be found at the following locations:
  
[[Remote Desktop]]
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Cheng Library Instruction & Research Technology Suite<br>
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Science East Room 3054<br>
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1600 Valley Road Room G061<br>
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College Hall Room 140<br>

Latest revision as of 16:24, 20 May 2020

Contacting the Help Desk

You may contact Information Technology by submitting a ticket through the Help Desk website at wpunj.edu/help. Log in using your WPU credentials.

For more information on how to enter a ticekt, please visit Web Help Desk

You can also reach the Help Desk by calling us at 973-720-4357.

Monday–Thursday: 8:30AM-10:00PM
Friday: 8:30AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

In-person Help Desk Technology Support

For in-person assistance, our stations can be found at the following locations:

Cheng Library Instruction & Research Technology Suite
Science East Room 3054
1600 Valley Road Room G061
College Hall Room 140