Help Desk: Difference between revisions

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[[STC Handbook]]
== Contacting the Help Desk==


[[How to Map a Network Printer]]
You may contact Information Technology by submitting a ticket through the Help Desk website at [http://wpunj.edu/help wpunj.edu/help]. Log in using your WPU credentials.
 
For more information on how to enter a ticekt, please visit [[Web Help Desk]]
 
You can also reach the Help Desk by calling us at 973-720-4357.
 
Monday–Thursday: 8:30AM-10:00PM<br>
Friday: 8:30AM-6:00PM<br>
Saturday: 9:00AM-5:00PM<br>
Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)<br>
 
==In-person Help Desk Technology Support==
 
For in-person assistance, our stations can be found at the following locations:
 
Cheng Library Instruction & Research Technology Suite<br>
Science East Room 3054<br>
1600 Valley Road Room G061<br>
College Hall Room 140<br>

Revision as of 16:24, 20 May 2020

Contacting the Help Desk

You may contact Information Technology by submitting a ticket through the Help Desk website at wpunj.edu/help. Log in using your WPU credentials.

For more information on how to enter a ticekt, please visit Web Help Desk

You can also reach the Help Desk by calling us at 973-720-4357.

Monday–Thursday: 8:30AM-10:00PM
Friday: 8:30AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

In-person Help Desk Technology Support

For in-person assistance, our stations can be found at the following locations:

Cheng Library Instruction & Research Technology Suite
Science East Room 3054
1600 Valley Road Room G061
College Hall Room 140