Classroom Technology Support: Difference between revisions

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[[File:CTS.jpg]]
[[File:CTS.jpg]]


Classroom Technology Support is an offshoot of Media Services created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.
Here you will find documentation and instruction for the various mediated rooms across the campus.


If you experience problems in a mediated room, please call (973)720-2308 immediately.  We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible.  If you are unable or decide not to call, please enter a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help]
If you experience problems with the projection system in a mediated room, please call (973)720-2308 immediately.  We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible.  If you are unable or decide not to call immediately, please still report the problem by entering a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.


== Helpful Information ==
== Helpful Information ==
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<b>Dark Image: </b> If you are having difficulty seeing the projected image it can often be improved by turning off the lights and/or pulling down shades. <BR>
<b>Dark Image: </b> If you are having difficulty seeing the projected image it can often be improved by turning off the lights and/or pulling down shades. <BR>
If the image still seems dark, please report the problem at [http://www.wpunj.edu/help www.wpunj.edu/help] using the request type <FONT size="1" face="Arial" color="#000000"><b><i>Podium Equipment / Classroom/Lab/Clinic Technology / Projection Systems</i></FONT>
If the image still seems dark, please report the problem at [http://www.wpunj.edu/help www.wpunj.edu/help] using the request type <i>Podium Equipment / Classroom Technology Support </i>


<b>Blurry/Grainy image: </b> Often poor image quality is due to incorrect resolution settings. <br>
Please enter a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help] </i>


Blurry/Grainy image: </b> Often poor image quality is due to incorrect resolution settings. <br>
<b>Audio Issues:</b> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.
Please enter a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help] using the request type <b><i>Podium Equipment / Classroom/Lab/Clinic Technology / Projection Systems</i>


== CTS Supported Locations  ==


Audio Issues:</b> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations.  If you are viewing a video from your browser (you tube, etc) the viewer usually has it's own volume controls separate from the PC's master volume and the projection system master volume.  If you hear audio from the PC itself it means either the audio cable is not plugged in or the PC settings are incorrect.  Please call (973) 720-2308 immediately to report.
<b>Atrium </b><BR>
 
  Rooms 114, 123A&B, 125, 144(Auditorium) <BR>
</FONT>
<b>Ben Shahn </b><BR>
 
  Rooms 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206, 213, 215, 222, 225 <BR>
== Locations ==
<b>College Hall</b> <BR>
 
  Room 202(Board Rm) <BR>
Please select a building from the list below for information and instructions on the room.
<b>Grant Hall</b> <BR>
 
  Classrooms: 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall) <BR>
[[Atrium]] <BR>
  Conference Rooms: 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328  <BR>
[[Ben Shahn]] <BR>
<b>Hamilton Hall</b> <BR>
[[College Hall]] <BR>
  Rooms 122(Martini), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303 <BR>
[[Wightman Gym]] <BR>
<b>Hunziker Hall</b> <BR>
[[Hobart Hall]] <BR>
  Classrooms 101, 102, 103, 119, 120, 201, 202, 203, 211(Sem), 212, 213(Sem), <BR>
[[Hunziker Hall]] <BR>
  Conference Rooms: 107, 206, 210b  <BR>
[[Library]] <BR>
<b>Library</b> <BR>
[[High Mountain East]] <BR>
  Rooms 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm) <BR>
[[Morrison Hall]] <BR>
<b>High Mountain East</b> <BR>
[[Overlook South]] <BR>
  Room 06 <BR>
[[Power Arts]] <BR>
<b>Morrison Hall</b> <BR>
[[Raubinger]] <BR>
  Room 118(Presentation) <BR>
[[Science East]] <BR>
<b>Overlook South</b> <BR>
[[Science West]] <BR>
  Level E Radius Room <BR>
[[Shea]] <BR>
<b>Power Arts</b> <BR>
[[University Hall]] <BR>
  Rooms 109, 122 <BR>
[[Valley Road]] <BR>
<b>Raubinger </b><BR>
  Rooms 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316 <BR>
<b>Science East</b> <BR>
  Classrooms: 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063, 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041 <BR>
  BYOD Labs:  2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025  <BR>
<b>Science West</b> <BR>
  Classrooms: 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323(Lect Hall) <BR>
  BYOD Labs: 108, 112, 123, 204, 208, 209, 303, 309 <BR>
<b>Shea</b> <BR>
  Rooms 101, 103 <BR>
<b>Skyline</b> <BR>
  Room 211 <BR>
<b>University Hall</b> <BR>
  Classrooms: 113, 114, [https://itwiki.wpunj.edu/index.php/Active_Learning_Classrooms/ 115(ALC)], 116, 117, 118, 120(Sem), 121(Sem), 126, 127, [https://itwiki.wpunj.edu/index.php/Active_Learning_Classrooms/ 128(ALC)], 203, 204(Sem), 205(Sem), 312, 313 <BR>
  Conference: 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358 <BR>
<b>1600 Valley Road</b> <BR>
  Rooms 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109 <BR>
<b>1800 Valley Road</b> <BR>
  Rooms 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254 <BR>
<b>Wightman Gym</b> <BR>
  Rooms 110A, 202, 203  <BR>

Latest revision as of 14:27, 3 November 2021

Introduction

Wecome to the Classroom Technology Support Page of the IT WIKI.
CTS.jpg

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within Instruction and Research Technology Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the projection system in a mediated room, please call (973)720-2308 immediately. We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call immediately, please still report the problem by entering a helpdesk ticket at www.wpunj.edu/help so we can verify and fix the issue for the next user.

Helpful Information

Dark Image: If you are having difficulty seeing the projected image it can often be improved by turning off the lights and/or pulling down shades.
If the image still seems dark, please report the problem at www.wpunj.edu/help using the request type Podium Equipment / Classroom Technology Support

Blurry/Grainy image: Often poor image quality is due to incorrect resolution settings.
Please enter a helpdesk ticket at www.wpunj.edu/help

Audio Issues: If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

CTS Supported Locations

Atrium

  Rooms 114, 123A&B, 125, 144(Auditorium) 

Ben Shahn

  Rooms 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206, 213, 215, 222, 225 

College Hall

  Room 202(Board Rm) 

Grant Hall

  Classrooms: 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall) 
Conference Rooms: 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328

Hamilton Hall

  Rooms 122(Martini), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303 

Hunziker Hall

  Classrooms 101, 102, 103, 119, 120, 201, 202, 203, 211(Sem), 212, 213(Sem), 
Conference Rooms: 107, 206, 210b

Library

  Rooms 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm) 

High Mountain East

  Room 06 

Morrison Hall

  Room 118(Presentation) 

Overlook South

  Level E Radius Room 

Power Arts

  Rooms 109, 122 

Raubinger

  Rooms 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316 

Science East

  Classrooms: 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063, 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041 
BYOD Labs: 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025

Science West

  Classrooms: 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323(Lect Hall) 
BYOD Labs: 108, 112, 123, 204, 208, 209, 303, 309

Shea

  Rooms 101, 103 

Skyline

  Room 211 

University Hall

  Classrooms: 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313 
Conference: 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358

1600 Valley Road

  Rooms 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109 

1800 Valley Road

  Rooms 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254 

Wightman Gym

  Rooms 110A, 202, 203