AWS Connect: Difference between revisions

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* You can choose to have calls routed to your desk phone, or you can utilize the softphone in the AWS portal. You can select your decision by going to the settings tab on the call box to the right of the Availibility status. It is the tab that looks like a gear.
* You can choose to have calls routed to your desk phone, or you can utilize the softphone in the AWS portal. You can select your decision by going to the settings tab on the call box to the right of the Availibility status. It is the tab that looks like a gear.
[[File:Picture11.png|thumb]]
[[File:Picture11.png|thumb]]
  7. Utilizing the Softphone:
* Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling  with the softphone. First is by traditional keypad. This is utilized by dialing the number and hitting the call button.
[[File:Picture13.png|thumb]]
* The second way of calling is by quick connect.
[[File:Picture12.png|thumb]]

Revision as of 11:33, 5 May 2022

This article provides information on utilizing AWS Connect Call Center.

What is AWS Connect?

AWS is Amazon's call center service.


Getting Started

  1. You will need to go to www.wpunj.edu and select the WP Connect Tab and login.
    Wpconnect.png







 2.  Once in WP Connect type AWS into the search bar at the top left of the screen. As you type the search will automatically populate with Call Center -SES- AWS. Click on that 
     link.
Wp search.jpg
AWS SES.jpg







 3. Once redirected to call center page you must ensure that you have pop ups enabled. If it is not you will receive an error message that the authentication had failed due to    
    blocked pop up. 
Web capture 27-4-2022 145928 wpconnect.wpunj.edu.jpg








  4. You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web.
  5. Choosing your availability: 
  • On the the status bar click on the status to reveal the availability options. They are Offline, Break, and Available.
Picture9.png









  6. Receiving Calls:
  • You can choose to have calls routed to your desk phone, or you can utilize the softphone in the AWS portal. You can select your decision by going to the settings tab on the call box to the right of the Availibility status. It is the tab that looks like a gear.
Picture11.png








 7. Utilizing the Softphone:
  • Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling with the softphone. First is by traditional keypad. This is utilized by dialing the number and hitting the call button.
Picture13.png





  • The second way of calling is by quick connect.
Picture12.png