AWS Connect

This article provides information on utilizing AWS Connect Call Center.

What is AWS Connect?

AWS is Amazon's high-quality omnichannel voice and interactive chat experiences to support your customers from anywhere. Use a single intuitive user interface (UI) for contact routing, queuing, and analytics.

Getting Started

1. You will need to go to www.wpunj.edu and select the WP Connect Tab and login.

   

   
   

 2.  Once in WP Connect type AWS into the search bar at the top left of the screen. As you type the search will automatically populate with Call Center -SES- AWS. Click on that 
     link.

 3. Once redirected to call center page you must ensure that you have pop ups enabled. If it is not you will recieve an error meesage that the authentication had failed due to    
    blocked pop up.