SPAM

Reporting SPAM email

Students, faculty and staff can report SPAM messages to Microsoft for analysis. If you are ever unsure if an email message is legitimate or SPAM, please contact User Services by submitting a request online at https://www.wpunj.edu/helpdesk or by calling 973-720-4357. Hours of operation are:

Regular Workday Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Junk and Phishing

1. Compose a new email
2. Address the email to the Microsoft team that reviews messages as follows:
   1. For junk messages, address your email to junk@office365.microsoft.com
      1. Junk messages may contain disguised links that appear to be for familiar websites but in fact lead to phishing web sites or sites that are hosting malware.
   2. For phishing scam messages, address your email to phish@office365.microsoft.com
      1. Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication.
3. Leave the body of the new message empty (remove any auto-populating signatures)
4. Insert the junk or phishing scam message into your new blank email as an attachment. Note: Do not simply forward the junk or phishing message.
5. Delete the original message

False Positives

Sometimes email messages are incorrectly identified as SPAM. To submit emails identified in this way:

1. Compose a new email
2. Address the email to not_junk@office365.microsoft.com
3. Leave the body of the new message empty (remove any auto-populating signatures)
4. Attach the email message that was incorrectly identified. Note: Do not simply forward the message.
5. Delete the original message

Sources:

The State of Vermont, Department of Information and Innovation, "Instructions for reporting spam and phishing scam messages to Microsoft for Analysis

https://en.wikipedia.org/wiki/Phishing

https://en.wikipedia.org/wiki/Email_spam