Email Account Types

Delegate Email Access

Delegate Access is an Outlook feature that enables one person to act on behalf of another Outlook user. The most common scenario in which this feature is used is a manager and his or her assistant. The assistant might be responsible for maintaining the manager's schedule, such as creating and responding to meeting requests. Some assistants might also monitor a manager's Inbox and send email on behalf of the manager.

Outlook 2013

1. Add another person's mailbox to your profile (NOTE: The person who is sharing a mailbox must grant you Folder visible permission on the root folder of the Exchange mailbox.)
   1. Instructions for granting Folder visible permission (Manager)
      1. Right-click the root folder of the Exchange mailbox, and then click Folder Permissions.
      2. Click the name of the delegate
      3. Under Permissions, under Other, select the Folder Visible check box
      4. Click OK
   2. As the delegate, do the following in Outlook
      1. Click File> Account Settings> Account Settings
      2. On the Email tab, in the list, click the Exchange account type, then click Change and then click More Settings.
      3. On the Advanced tab, under Open these additional mailboxes, click Add, and then enter the mailbox name of the person whose mailbox that you want to add to your user profile. If you do not know the mailbox name, ask the person who granted you Delegate Access permissions.

Shared Email Accounts

Shared mailboxes are accessed in the Outlook 2013 client through folders within your personal account. They appear in the area beneath the list of cabinet folders, and can be expanded to reveal account contents by clicking the triangle to the left of the account name.

Full access users have shared mailbox account folders automatically show up in their Outlook 2013 client, whereas others with whom full access users have granted folder access need to follow the below directions to add them to their account.