Printed Duplex Flipped Pages

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This article is for a workaround. A workaround is a temporary way to restore service failures to a usable level. The workarounds are used for reducing or eliminating the Impact of an Incident or Problem for which a full Resolution is not yet available.The workarounds are used for reducing or eliminating the Impact of an Incident or Problem for which a full Resolution is not yet available.

Problem

A double sided document is printed, however on the back side of the page, the information is printed upside down.

Workaround

If a patron prints double-sided and the back sides are upside-down, power cycle the printer(s) and have them re-print. They will have to re-release the job if a TC is not present but then can request a reimbursement by filling out a Web Help Desk ticket.

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