AWS Connect

This article provides information on utilizing AWS Connect Call Center.

What is AWS Connect?

AWS is Amazon's call center service.

Getting Started

1. You will need to go to www.wpunj.edu and select the WP Connect Tab and login.

   

   
   

 2.  Once in WP Connect type AWS into the search bar at the top left of the screen. As you type the search will automatically populate with Call Center -SES- AWS. Click on that 
     link.

 3. Once redirected to call center page you must ensure that you have pop ups enabled. If it is not you will receive an error message that the authentication had failed due to    
    blocked pop up. 

  4. You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web.

  5. Choosing your availability. 

• On the the status bar click on the status to reveal the availability options. They are Offline, Break, and Available.