Passwords

Changing Your Password

Anyone may call the Help Desk at 973-720-4357 and request their password be changed. Hours of operation are:

Summer hours are in effect from May 18 - August 14.
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday

• Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm for voicemail)
• Friday: Closed
• Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Regular Workday Schedule

• Monday–Thursday: 8:30AM-10:00PM
• Friday: 8:30AM-6:00PM
• Saturday: 9:00AM-5:00PM
• Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Faculty and Staff

• Change your password from your Microsoft Windows desktop or laptop computer by following these instructions.
• Change your password from your Mac.

Password Requirements

• Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters.
• Passwords must be at least six characters in length. Passwords must contain characters from at least three of the following four categories:
  • English uppercase alphabet characters (A–Z)
  • English lowercase alphabet characters (a–z)
  • Base 10 digits (0–9)
  • Non-alphanumeric characters (for example, !$#,%)