Classroom Technology Support

Introduction

Wecome to the Classroom Technology Support Page of the IT WIKI.

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within Instruction and Research Technology Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at www.wpunj.edu/help so we can verify and fix the issue for the next user.

Types of rooms we manage

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible.
The three most common standard room types are as follows:

Standard Classrooms: These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)

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Seminar Rooms: These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall. To reserve microphones, use the Technical Services Window Patron Portal here: The TSW Web Checkout Portal
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.

Lecture Halls / Auditoriums: These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms:

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In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.

Managed Locations

Atrium

  Rooms: 114, 123A&B, 125, 144(Auditorium)

Ben Shahn

  Rooms: 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225

College Hall

  Room: 202(Board Rm)

Grant Hall

  Rooms: 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
  Conference: 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328

Hamilton Hall

  Rooms: 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303

Hunziker Hall

  Rooms: 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
  Conference: 107, 206, 210b

Library

  Rooms: 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)

High Mountain East

  Room: 06

Power Arts

  Rooms: 109, 122

Raubinger

  Rooms: 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316

Science East

  Rooms: 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
   BYOD Labs: 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025

Science West

  Rooms: 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
  BYOD Labs: 108, 112, 123, 204, 208, 209, 303, 309

Shea

  Rooms: 101(Custom), 103

Skyline

  Room: 211

University Hall

 Rooms: 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
  Conference: 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358

1600 Valley Road

 Rooms: 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109

1800 Valley Road

  Rooms: 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254

Wightman Gym

  Rooms: 110A, 202, 203

WP Hardware Overview

All room types have Hovercam SOLO8 usb cameras installed. They have a microphone built into the base which will pick up audio from an individual standing at or near the unit or even speaking loudly from a distance if the noise floor is not too high

The Hovercam can be aimed down towards the desk and used as a document camera, but can also be aimed up at the instructor and used as a webcam for virtual meetings. (Use middle button on base to flip image vertically)

If you want to show the students in the classroom to the far end, the hovercam rotates at the head. (Please refrain from spinning the base of the hovercam around as the cable can be damaged)

Additional Hardware

Lecture halls have an additional camera mounted at the rear of the room which can be aimed using the controls that show on the touchpanel when PC is selected.They also have a built-in usb interface which routes the podium microphone and wireless mic recievers into the PC

Wireless Microphones can be reserved and picked up at the Technical Services Window in Hamilton Hall

To reserve a mic or mics, call the Technical Services Window at (973) 720-4357 x1 or go to this link: webcheckout.wpunj.edu/sso/patron

Solutions to the most common problems

Video Issues: If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following:

1. Press and hold the windows key and then press "P"
2. Select DUPLICATE from the menu that appears.

This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode) Please note if using powerpoint, it has additional extended display settings that you may need to change.

Audio Issues: If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Mediated Classroom Tips and Tricks

While videoconferencing software is designed for conferencing, many of it's functions can be leveraged for other purposes even when videoconferencing is not needed.

Set Up Teams to use for Wireless Display and Lecture capture (First time only)

This only needs to be done once. The group we create can be used to share and record without needing to set up a second time

1. Open Teams on your laptop and click on the third icon from the top in the left column labeled "Teams" (Underneath "Activity" and "Chat")
   
2. Click the "Join or Create Team" button in the upper right corner and select "Create Team" from the drop down menu
   
3. Click the "Other" button, then select "Use this template" and then "Private"
   
4. Name the Team "Wireless Share" to make it easy to remember, then click the "Create" button
   

Setup is now complete.

Present wirelessly to the projection screen from a personal device in any PC equipped classroom

If you have not done so previously, Follow the instructions above titled "Set Up Teams to use for Wireless Display and Lecture capture"
Please note this will work well for presentations and documents, it is not suitable for sharing video

   On the device you will be presenting FROM (Laptop)

1. Open Teams on your laptop and click on the third icon from the top in the left column labeled "Teams" (Underneath "Activity" and "Chat")
   
2. Click the team labeled "Wireless Share"
   
3. Click the camera icon in the upper right corner of the screen and choose "Meet Now"
   
4. Turn off your camera, verify that "Computer audio" is selected, and Click the "Join Now" button. (You can simply close the window asking people to join you)
   
5. Click the share button in the upper right corner of the meeting window
   

  On the Podium PC in the room:

1. Log into the PC, Open Teams and log in to Teams NOTE: Make sure you select "other people use this room"
   
2. Click the "Join Call" button in the upper right corner of the screen and then "Add this device"
   
3. Click the maximize button on the window for best viewing
   
4. For maximum viewing area, click the three dots next to your picture/initials and choose "Hide Me"
   
   

Lecture capture in Lecture Halls (LI124, AT144, GR236) using Teams

1. Open Teams on the Podium PC, Log in, and click on the third icon from the top in the left column labeled "Teams" (Underneath "Activity" and "Chat")
   
2. Click the team labeled "Wireless Share"
   
3. Click the camera icon in the upper right corner of the screen and choose "Meet Now"
   
4. Name the recording in the text entry box in the center of the screen, then click "Join Now"
   
5. Click the three dots next above the word "MORE" at the top of the meeting window and choose "Record and Transcribe / Start Recording"
   
6. Verify settings are correct and Click "Confirm"

You are now recording your session

When you are done recording. Leave the meeting and recording will stop.

The recording can be found at Sharepoint / Wireless Share / Documents / Extras / Recordings