Classroom Technology Support

Introduction

Wecome to the Classroom Technology Support Page of the IT WIKI.

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within Instruction and Research Technology Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at www.wpunj.edu/help so we can verify and fix the issue for the next user.

Types of rooms we manage

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible.
The three most common standard room types are as follows:

Standard Classrooms: These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement.

Seminar Rooms: These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall. To reserve microphones, use the Technical Services Window Patron Portal at: https://webcheckout.wpunj.edu/sso/patron#!/
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.

Lecture Halls / Auditoriums: These rooms have the same technology as standard classrooms with the addition of a microphone at the podium and two recievers that can be used with wireless microphones checked out from the Technical Services window in Hamilton hall. Here is an instructional video demonstrating how to use the features of these rooms:

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In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.

CTS Managed Locations

Atrium

  Rooms: 114, 123A&B, 125, 144(Auditorium)

Ben Shahn

  Rooms: 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225

College Hall

  Room: 202(Board Rm)

Grant Hall

  Rooms: 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
  Conference: 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328

Hamilton Hall

  Rooms: 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303

Hunziker Hall

  Rooms: 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
  Conference: 107, 206, 210b

Library

  Rooms: 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)

High Mountain East

  Room: 06

Power Arts

  Rooms: 109, 122

Raubinger

  Rooms: 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316

Science East

  Rooms: 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
   BYOD Labs: 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025

Science West

  Rooms: 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
  BYOD Labs: 108, 112, 123, 204, 208, 209, 303, 309

Shea

  Rooms: 101, 103

Skyline

  Room: 211

University Hall

 Rooms: 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
  Conference: 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358

1600 Valley Road

 Rooms: 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109

1800 Valley Road

  Rooms: 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254

Wightman Gym

  Rooms: 110A, 202, 203

Solutions to the most common problems

Video Issues: If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following:

1. Press and hold the windows key and then press "P"
2. Select DUPLICATE from the menu that appears.

This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode) Please note if using powerpoint, it has additional extended display settings that you may need to change.

Audio Issues: If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.