Category:Student Technology Consultants: Difference between revisions
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Revision as of 13:09, 5 March 2013
Introduction
The mission of the Student Technology Consultant (STC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff. STCs report to an Academic Technology Team Leader in the department of Instruction & Research Technology.
The STC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, all provided by Student Technology Consultants. The program serves a student body of 10,000 and the STC staff has over 100 employees.STCs are undergraduate WPUNJ students working in the a division of Instruction and Research Technology. They are skilled to meet the needs of students, faculty, and staff in software and internet applications available in all the WPUNJ computer labs.
The STC program and computer labs are funded by the technology fee paid with tuition. STCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All STCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.The STC corps is a program of the Center for Teaching and Learning with Technology unit of IRT
Specilialized Teams
- HELP Desk Technical Assistants/HDTA
- Media Services/MS
- Broadcast Production Support/BPS
- Marketing & Public Relations/PR
- Central Academic Technology/CAT
- Enterprise Desktop Support/EDS
- Global Financial Services Institute/GFSI
- Library Specialist/LS
Public Computer Labs
- Atrium 114, 120 (print room), 121, 122, 123a & b, 125
- Cheng Library Electronic Resource Center (ERC)
- Science Laptop Lounge
- Valley Road
- Ben Shahn
Become an STC - Apply Online
All undergraduates who have completed at least one semester of coursework can apply to join the STC team. Requirements:
- Minimum of 2.5 GPA
- Be in atleast second semester of attendance at the University
- Basic Computer Skills
- Customer Service Skills
We are fully staffed for the Spring 2013 semester and will begin interviewing later in the semester for the Fall 2013 staff.
Student Technology Consultants at William Paterson all receive mandatory training before they are allowed to work in the public access computing spaces. The training occurs the summer preceding Fall semester and covers both technology- and consulting-specific material.STCs are divided into teams for most of the sessions and learn in small, hands-on settings.Topics covered include Microsoft Office, SPSS, Digital Media, Customer Service, Blackboard, Email and much more. STC supervisors arrive a day early to participate in sessions dedicated to imbuing good management skills. Each new student is provided a package of documents and equipment to help them learn the job. Please write with questions to Housen Maratouk.
APPLY ONLINE
Services
Free Workshops
A specialized group of STCs, called Training Specialists, with advanced knowledge of many of the commonly used applications offer technology workshops and can be found in Atrium 121 or reached at (973)720-3550. The list of workshops offered can be found on the Labs page of the STC site. Among the services they provide are the following:
- Software Training Workshops
- One-on-One Workshops
- Software FAQs
- Freshman Technology Seminar
- Freshman Orientation Workshops
Workshop Descriptions
Workshop Request Form
Lab-based STCs
The STCs on staff in over 20 general computing labs are trained to assist with lab users with Microsoft Office, Blackboard, FTP, printers, Internet and email. They can be found in the Atrium, Science Building (217 A&B) Library, Valley Road and Dormitory Labs. These STCs provide the following services:
- Blackboard learning management system
- Disc Virus Scanning
- Internet Access
- Online Periodical Databases
- Online Research
- Software and Internet Applications
- Software/Hardware/Troubleshooting
- Web Hosting
- WPOnline/Banner
- WPUNJ Email
Digital Media
These skilled STCs assist in a wide variety of multimedia applications. They can be located in Atrium 121, Ben Shahn 225, and Valley 1040.
- Assistance with Software Applications
- Color Printing
- Scanning
- Web Design
- Transparencies
- OCR Scanning
- Negatives Scanning
- Slide Scanning
- Web Hosting
- Extended Multimedia Assistance for Faculty/Staff/Clubs
- CD Burning
- Graphic Design
- Flash Animation
- Audio/Visual Editing
Help Desk Technology Assistants
An essential part of the STC organization is the Computer Lab Specialist team, which is responsible for keeping all of the over 20 STC labs running properly. They work year round upgrading software and hardware for students, faculty and staff to use. They are on call to be sent out to repair almost any computer issue.
Faculty and staff often need the aid of STCs in configuring email, adding new software or hardware or troubleshooting their office computers. In these cases, they request the help from HDTAs.Faculty and staff often need the aid of STCs in configuring email, adding new software or hardware or troubleshooting their office computers. In these cases, they request the help from HDTAs.To contact them, email help@wpunj.edu or call (973) 720-help or file a ticket with the WPUNJ IT Help Desk.
- Hardware repair/Maintenance
- Computer Lab Setup
- Software Upgrades/Installation
- Software/Printer Troubleshooting
Labs, Software, Hours
| Open Access / Classroom Labs | Atrium, Science East, Valley Road, Electronic Resource Center |
| Specialized Labs | Digital Media Lab: Global Financial Services Institute: Animation/Graphic Design Lab |
| ATRIUM | ||
| Hours during spring & fall semesters: Mon-Thurs 7:45 AM – 11:45PM |
Rooms 114(24 CPUs),121(16 CPUs), 122 (20 CPUs),123A (19 CPUs),123B(19 CPUs) 125 (25 CPUs) have the following programs Adobe Design Premium,Adobe LiveCycle, Adobe Reader X, ArcGIS (Atrium 121 only), Audacity, IBM SPSS Statistics, Microsoft Office, Microsoft Silverlight, PowerDVD DX, QuickTime, Roxio Creator DE, Salt SV8, SAS, Windows Media Player, WinSCP Specialized Lab: Atrium 121 (16 CPUs) contains all the programs listed above, along with these specialized services: Assistance with Software Applications |
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| SCIENCE EAST | ||
| Hours during spring & fall semesters: Mon – Thurs 7:45 AM – 10:00 PM |
Rooms 3054D (28 CPUs) & 3054G (27 CPUs) contain the following programs: Adobe Reader X, ArcGIS (Atrium 121 only), Audacity, IBM SPSS Statistics, Microsoft Office, Microsoft Silverlight, PowerDVD DX, QuickTime, Roxio Creator DE, Salt SV8, SAS, Windows Media Player, WinSCP,Nurse Squared Laptop Lounge: Ideal for study groups of all sizes. Science 3054A has 20 Laptops available for student use with William Paterson University Student ID. |
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| Valley Road | ||
| Hours during spring & fall semesters: Mon – Thurs 7:45 AM – 10:00 PM |
Rooms 1004 (14 CPUs), 1005 (19 CPUs), 1020 (23 CPUs),1021 (21 CPUs) contain the following programs: Accessories, Games, Microsoft Office, Microsoft Silverlight, Quicktime, Research Insight, Roxio Creator DE, Salt SU8, SAS, Start up, symantec Endpoint Protection, Turning Technologies LLC,Adobe Go Live CS2, Adobe Help Center CS2, Adobe Illustrator CS2, Adobe InDesign CS2, Adobe, Adobe Design Premium CS4, AT&T Natural Voices, IBM SPSS Statistics, Premier AT, Inspiration 7.6, Kidspiration 7.6,Outlook Express, Microsoft Visual C++ 2008 Express Edition, QuickBooks, QuickBooks Timer, Audacity_WPU, Internet Explorer, Power DVD DX, Windows Media Player. Room1005 (19 CPUs) contain the following programs: Microsoft Office, Microsoft Silverlight, Quicktime, Research Insight, Roxio Creator DE, Salt SU8, SAS, Start up, symantec Endpoint Protection, Turning Technologies LLC, WinSCP, Adobe Reader X, Audacity_WPU, Internet Explorer, Power DVD DX, Windows Media Player, Windows Movie Maker Room 1020 ontain the following programs: Room 1021 contains the following programs: Microsoft Office, Microsoft Silverlight, Quicktime, Roxio Creator DE, Salt SU8, SAS, Start up, symantec Endpoint Protection, Turning Technologies LLC, WinSCP, Adobe Reader X, Audacity_WPU, Internet Explorer, Power DVD DX, Windows Media Player, Windows Movie Maker, Macromedia, Scholastic, Super Print Delux, Secondlife, Sketchpad, Notepad 2, Microsoft Visual C++ 2008 Express Edition, Adobe, IBM SPSS Statistics. Specialized Labs: Global Financial Services Institute: |
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| Library Electronic Resource Center | ||
| Hours during spring & fall semesters: Mon-Thurs 7:45 AM – 11:45PM |
The Front Lab, Back Lab & GTC have the following programs Adobe Reader X, ArcGIS (Atrium 121 only), Audacity, IBM SPSS Statistics, Microsoft Office, Microsoft Silverlight, PowerDVD DX, QuickTime, Roxio Creator DE, Salt SV8, SAS, Windows Media Player, Windows Movie Maker, WinSCP, Nurse Squared |
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CURRENT LAB USAGE
Contact
IRT STAFF |
STC STAFF |
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Housen Maratouk
Denise Giummarra Christopher Encalada |
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Student Coordinators: Library 120A, ext. 3701 -- SCSTC@.wpunj.edu |
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Team Leaders Janisa Crique, Rosio Peña, Benjamin Pitman, Shimeica Maxwell, Stephanie Similien, Stephen Tolud, Evan Wasek, Tom Waski |
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