Category:Student Technology Consultants: Difference between revisions

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== Introduction ==
The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.


The mission of the Student Technology Consultant (STC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff. STCs report to an Academic Technology Team Leader in the department of Instruction & Research Technology.
The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.


The STC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, all provided by Student Technology Consultants. The program serves a student body of 10,000 and the STC staff has over 100 employees.STCs are undergraduate WPUNJ students working in the a division of Instruction and Research Technology. They are skilled to meet the needs of students, faculty, and staff in software and internet applications available in all the WPUNJ computer labs.
The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.


The STC program and computer labs are funded by the technology fee paid with tuition. STCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All STCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.The STC corps is a program of the [http://www.wpunj.edu/irt/ctlt/ Center for Teaching and Learning with Technology] unit of [http://www.wpunj.edu/irt/ IRT]
For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the [http://www.wpunj.edu/it/user-services/ User Services webpage].
 
<h4>Specilialized Teams</h4>
 
<ul><li>HELP Desk Technical Assistants/HDTA</li>
<li>Media Services/MS</li>
<li>Broadcast Production Support/BPS</li>
<li>Marketing & Public Relations/PR</li>
<li>Central Academic Technology/CAT</li>
<li>Enterprise Desktop Support/EDS</li>
<li>Global Financial Services Institute/GFSI</li>
<li>Library Specialist/LS</li></ul>
 
<h4>Public Computer Labs</h4>
 
<ul><li>Atrium 114, 120 (print room), 121, 122, 123a & b, 125</li>
<li>Cheng Library Electronic Resource Center (ERC)</li>
<li>Science Laptop Lounge</li>
<li>Valley Road</li>
<li>Ben Shahn</li></ul>
 
== Become an STC - Apply Online ==
 
All undergraduates who have completed at least one semester of coursework can apply to join the STC team.
Requirements:
<ul><li>Minimum of 2.5 GPA</li>
<li>Be in atleast second semester of attendance at the University</li>
<li>Basic Computer Skills</li>
<li>Customer Service Skills</li></ul>
 
We are fully staffed for the Spring 2013 semester and will begin interviewing later in the semester for the Fall 2013 staff.
[https://liberty.wpunj.edu/irt/cfforms/stc_apply/index.htm Apply Online]
 
Student Technology Consultants at William Paterson all receive mandatory training before they are allowed to work in the public access computing spaces. The training occurs the summer preceding Fall semester and covers both technology- and consulting-specific material.STCs are divided into teams for most of the sessions and learn in small, hands-on settings.Topics covered include Microsoft Office, SPSS, Digital Media, Customer Service, Blackboard, Email and much more. STC supervisors arrive a day early to participate in sessions dedicated to imbuing good management skills.
Each new student is provided a package of documents and equipment to help them learn the job. Please write with questions to [mailto:maratoukh@wpunj.edu Housen Maratouk].
 
== Services ==
 
<h4>Free Workshops</h4>
 
A specialized group of STCs, called Training Specialists, with advanced knowledge of many of the commonly used applications offer technology workshops and can be found in Atrium 121 or reached at (973)720-3550. The list of workshops offered can be found on the Labs page of the STC site. Among the services they provide are the following:
 
<ul><li>Software Training Workshops</li>
<li>One-on-One Workshops</li>
<li>Software FAQs</li>
<li>Freshman Technology Seminar</li>
<li>Freshman Orientation Workshops</li></ul>
 
<h4>[http://www.wpunj.edu/irt/stc/stc-worskshops.dot Workshop Descriptions]</h4>
 
<h4>[https://liberty.wpunj.edu/irt/STC/Workshops/default.cfm Workshop Request Form]</h4>
 
<h4>Lab-based STCs</h4>
 
The STCs on staff in over 20 general computing labs are trained to assist with lab users with Microsoft Office, Blackboard, FTP, printers, Internet and email. They can be found in the Atrium, Science Building (217 A&B) Library, Valley Road and Dormitory Labs. These STCs provide the following services:
 
<ul><li>Blackboard learning management system</li>
<li>Disc Virus Scanning</li>
<li>Internet Access</li>
<li>Online Periodical Databases</li>
<li>Online Research</li>
<li>Software and Internet Applications</li>
<li>Software/Hardware/Troubleshooting</li>
<li>Web Hosting</li>
<li>WPOnline/Banner</li>
<li>WPUNJ Email</li></ul>
 
<h4>Digital Media</h4>
 
These skilled STCs assist in a wide variety of multimedia applications. They can be located in Atrium 121, Ben Shahn 225, and Valley 1040.
 
<ul><li>Assistance with Software Applications</li>
<li>Color Printing</li>
<li>Scanning</li>
<li>Web Design</li>
<li>Transparencies</li>
<li>OCR Scanning</li>
<li>Negatives Scanning</li>
<li>Slide Scanning</li>
<li>Web Hosting</li>
<li>Extended Multimedia Assistance for Faculty/Staff/Clubs</li>
<li>CD Burning</li>
<li>Graphic Design</li>
<li>Flash Animation</li>
<li>Audio/Visual Editing</li></ul>
 
<h4>Help Desk Technology Assistants</h4>
 
An essential part of the STC organization is the Computer Lab Specialist team, which is responsible for keeping all of the over 20 STC labs running properly. They work year round upgrading software and hardware for students, faculty and staff to use. They are on call to be sent out to repair almost any computer issue.
 
Faculty and staff often need the aid of STCs in configuring email, adding new software or hardware or troubleshooting their office computers. In these cases, they request the help from HDTAs.Faculty and staff often need the aid of STCs in configuring email, adding new software or hardware or troubleshooting their office computers. In these cases, they request the help from HDTAs.To contact them, email help@wpunj.edu or call (973) 720-help or file a ticket with the [http://www.wpunj.edu/helpdesk/ WPUNJ IT Help Desk].
 
<ul><li>Hardware repair/Maintenance
<li>Computer Lab Setup
<li>Software Upgrades/Installation
<li>Software/Printer Troubleshooting</li></ul>
 
 
<h4>Labs, Software, Hours</h4>
 
<table border="0">
<tr>
<table border="0">
<tr valign="middle">
<td><strong>Open Access / Classroom Labs</strong></td>
<td>Atrium, Science East, Valley Road, Electronic Resource Center</td>
</tr>
 
<tr>
<td><strong>Specialized Labs</strong></td>
<td>Digital Media Lab: Global Financial Services Institute: Animation/Graphic Design Lab</p></td>
</tr>
 
<tr><td colspan="3">&nbsp;</td><tr>
 
</table>
<strong>ATRIUM</strong></td>
</tr>
<tr>
<td>Hours during the spring &amp; Fall semester:<br />
Mon-Thurs 7:45 AM – 11:45PM<br />
Fri 7:45 AM – 10:00 PM<br />
Sat 7:45 AM – 8:00 PM<br />
Sun 12:00 PM – 11:45PM</td>
<td></td>
<td><p>Rooms 114(24 CPUs),121(16 CPUs), 122 (20 CPUs),123A (19 CPUs),123B(19 CPUs) 125 (25 CPUs) have the following programs </p>
<p>Adobe Design Premium,Adobe LiveCycle, Adobe Reader X, ArcGIS (Atrium 121 only), Audacity, IBM SPSS Statistics, Microsoft Office, Microsoft Silverlight, PowerDVD DX, QuickTime, Roxio Creator DE, Salt SV8, SAS, Windows Media Player, WinSCP</p>
<p><strong>Specialized Lab:</strong> Atrium 121 (16 CPUs) contains all the programs listed above, along with these specialized services:<br />
</p>
<p>Assistance with Software Applications<br />
Color Printing<br />
Scanning<br />
Web Design<br />
Transparencies<br />
OCR Scanning <br />
Negatives Scanning<br />
Slide Scanning<br />
CD Burning<br />
Graphic Design<br />
Audio/Visual Editing</p></td>
</tr>
<tr><td colspan="3">&nbsp;</td><tr>
<tr>
<td><strong>SCIENCE EAST</strong></td>
<td></td>
<td dir="rtl"></td>
</tr>
<tr>
<td>Hours during the Spring &amp; Fall semesters:<strong><br />
</strong>Mon –  Thurs 7:45 AM – 10:00 PM<br />
Fri - Sat 7:45AM – 5:00 PM<br />
Sun – Closed<br /></td>
<td></td>
<td><p>Rooms 3054D (28 CPUs) &amp; 3054G (27 CPUs) contain the following programs:</p>
<p>Adobe Reader X, ArcGIS (Atrium 121 only), Audacity, IBM SPSS Statistics, Microsoft Office, Microsoft Silverlight, PowerDVD DX, QuickTime, Roxio Creator DE, Salt SV8, SAS, Windows Media Player, WinSCP,Nurse Squared</p>
<p><strong>Laptop Lounge</strong>: Ideal for study groups of all sizes. Science 3054A has 20 Laptops available for student use with William Paterson University Student ID.</p></td>
</tr>
<tr><td colspan="3">&nbsp;</td><tr>
<tr>
<td><strong>Valley Road</strong></td>
<td></td>
<td></td>
</tr>
<tr>
<td>Hours during the Spring &amp; Fall semesters:<strong><br />
</strong>Mon –  Thurs 7:45 AM – 10:00 PM<br />
Fri - Sat 7:45AM – 5:00 PM<br />
Sun – Closed<br /></td>
<td></td>
<td><p>Rooms 1004 (14 CPUs), 1005 (19 CPUs), 1020 (23 CPUs),1021 (21 CPUs) contain the following programs:</p>
<p>Accessories, Blackboard IM Cisco, Games, Microsoft Office, Microsoft Silverlight, Quicktime, Research Insight, Roxio Creator DE, Salt SU8, SAS, Start up, symantec Endpoint Protection, Turning Technologies LLC,Adobe Go Live CS2, Adobe Help Center CS2, Adobe Illustrator CS2, Adobe InDesign CS2, Adobe, Adobe Design Premium CS4, AT&amp;T Natural Voices, IBM SPSS Statistics, Premier AT, Inspiration 7.6, Kidspiration 7.6,Outlook Express, Microsoft Visual C++ 2008 Express Edition, QuickBooks, QuickBooks Timer,  Audacity_WPU, Internet Explorer, Power DVD DX, Windows Media Player.</p>
<p>Room<strong>1005</strong> (19 CPUs) contain the following programs:</p>
<p>Blackboard IM Cisco, Microsoft Office, Microsoft Silverlight, Quicktime, Research Insight, Roxio Creator DE, Salt SU8, SAS, Start up, symantec Endpoint Protection, Turning Technologies LLC, WinSCP, Adobe Reader X, Audacity_WPU, Internet Explorer, Power DVD DX, Windows Media Player, Windows Movie Maker</p>
<p>Room <strong>1020 </strong>ontain the following programs:<br />
All of the same ones from room <strong>1005</strong> with these additions:<br />
Adobe, Adobe Design Premium CS4, AT&amp;T Natural Voices, H&amp;R Block 2010, IBM SPSS Statistics, Premier AT, Bridge, Adobe Bridge CS4, Adobe Extend Script Toolkit CS4, Adobe Extention Manager CS4, Adobe Go Live CS2, Adobe Help Center CS2, Adobe Illustrator CS2, Adobe Image Ready CS2, Adobe InDesign CS2, Adobe Photoshop CS4, Adobe Photoshop CS2, Inspiration 7.6, Kidspiration 7.6, &amp; Photostory 3 for Windows.</p>
<p>Room <strong>1021 </strong>contains the following programs:</p>
<p>Blackboard IM Cisco, Microsoft Office, Microsoft Silverlight, Quicktime, Roxio Creator DE, Salt SU8, SAS, Start up, symantec Endpoint Protection, Turning Technologies LLC, WinSCP, Adobe Reader X, Audacity_WPU, Internet Explorer, Power DVD DX, Windows Media Player, Windows Movie Maker, Macromedia, Scholastic, Super Print Delux, Secondlife, Sketchpad, Notepad 2, Microsoft Visual C++ 2008 Express Edition, Adobe, IBM SPSS Statistics.</p>
<p><strong>Specialized Labs: </strong>Global Financial Services Institute:</p></td>
</tr>
<tr bgcolor="#FF9900"><td colspan="3">&nbsp;</td><tr>
<tr>
<td colspan="3"><strong>Library Electronic Resource Center</strong></td>
</tr>
<tr>
<td>Hours during the spring &amp; Fall semester:               <br />
Mon-Thurs 7:45 AM – 11:45PM<br />
Fri 7:45 AM – 10:00 PM<br />
Sat 7:45 AM – 8:00 PM<br />
Sun 12:00 PM – 11:45PM</td>
<td></td>
<td><p> The Front Lab, Back Lab &amp; GTC have the following programs</p>
<p>Adobe Reader X, ArcGIS (Atrium 121 only), Audacity, IBM SPSS Statistics, Microsoft Office, Microsoft Silverlight, PowerDVD DX, QuickTime, Roxio Creator DE, Salt SV8, SAS, Windows Media Player, Windows Movie Maker, WinSCP, Nurse Squared</p></td>
</tr>
</table>
 
<h4>[https://studentlabs.wpunj.edu/LabStats/public/public.aspx Current Lab Usage]</h4>
 
== Contact ==
 
<table>
 
<tr>
<td height="17" valign="top" width="483"><div align="center"><strong>IRT STAFF</strong></div></td>
<td rowspan="5" valign="top" width="29"> </td>
<td rowspan="2" valign="top" width="449"><div align="center"><strong> STC STAFF</strong></div></td>
<td></td>
</tr>
<tr>
<td rowspan="3" align="Left" valign="top"><p><br />
<strong>Housen Maratouk<br />
</strong>Instructional Technologist<br />
Library 120J, ext. 2220<br />
[mailto:maratoukh@wpunj.edu maratoukh@wpunj.edu]</p>
<p><strong>
 
Denise Giummarra</strong> <br />
Administrative Assistant Coordinator<br />
Library 120E, ext. 2659<br />
[mailto:giummarrad@wpunj.edu giummarrad@wpunj.edu] <br />
 
</p>
<p><strong>Christopher Encalada <br />
</strong>Administrative Assistant<br />
Library 120E, ext. 2659<br />
[mailto:ENCALADAC@wpunj.edu  Christopher Encalada]</p></td>
<td height="2"></td>
</tr>
<tr>
<td height="17" valign="top"><div align="center">
<p><strong>Student Coordinators:</strong></p></div>
<div align="left">
[mailto:elaminm2@student.wpunj.edu Mansa El-Amin]</strong> &amp;
[mailto:pressleys@student.wpunj.edu Solomon Pressley]</strong></p>
</div>
<div align="left"><p>
Library 120A, ext. 3701[mailto:SCSTC@SCSTC@.wpunj.edu SCSTC@.wpunj.edu]</p> </div></td>
<td></td>
</tr>
<tr>
<td height="98" valign="top"><p align="center"><strong>Team Leaders</strong></p>
 
<p align="left">
[mailto:cirquej@student.wpunj.edu Janisa Crique]
[mailto:similiens@student.wpunj.edu Stephanie Similien]
[mailto:waskit@student.wpunj.edu Tom Waski]
[mailto:squirem@student.wpunj.edu Mishynn Squire]
[mailto:pitmanb@student.wpunj.edu Benjamin Pitman]
[mailto:Maxwells@student.wpunj.edu Shimeica Maxwell]
[mailto:Toluds@student.wpunj.edu Stephen Tolud]
[mailto:Waseke@student.wpunj.edu Evan Wasek]</p></td>
</tr>
 
</table>

Latest revision as of 07:51, 19 April 2013

The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.

For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the User Services webpage.

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