Help Desk: Difference between revisions

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#REDIRECT [[Main Page]]


[[Printing|How to Map a Network Printer]]


[[VPN Remote Access]]


[[Updating Laptop Virus Definitions]]
== Contacting the Help Desk==


[[Java 1.7 INB fix]]
You may contact Information Technology by submitting a ticket through the Help Desk website at [http://wpunj.edu/help wpunj.edu/help]. Log in using your WPU credentials.


[[Changing Your Password on Mac OS X]]
For more information on how to enter a ticekt, please visit [[Web Help Desk]]


[[Mac OS Managed Installs & Updates]]
You can also reach the Help Desk by calling us at 973-720-4357.
{{User Services Hours}}</div>


[[Remote Desktop]]
==In-person Help Desk Technology Support==
 
For in-person assistance, our stations can be found at the following locations:
 
Cheng Library Instruction & Research Technology Suite<br>
1600 Valley Road Room G061<br>

Latest revision as of 11:03, 6 August 2025

Redirect to:

Contacting the Help Desk

You may contact Information Technology by submitting a ticket through the Help Desk website at wpunj.edu/help. Log in using your WPU credentials.

For more information on how to enter a ticekt, please visit Web Help Desk

You can also reach the Help Desk by calling us at 973-720-4357.


Summer hours are in effect from May 18 - August 14.
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday

  • Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm for voicemail)
  • Friday: Closed
  • Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)


Regular Workday Schedule

  • Monday–Thursday: 8:30AM-10:00PM
  • Friday: 8:30AM-6:00PM
  • Saturday: 9:00AM-5:00PM
  • Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

In-person Help Desk Technology Support

For in-person assistance, our stations can be found at the following locations:

Cheng Library Instruction & Research Technology Suite
1600 Valley Road Room G061

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