Classroom Technology Support: Difference between revisions

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[[File:CTS.jpg]]
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Classroom Technology Support is an offshoot of Media Services created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.
Here you will find documentation and instruction for the various mediated rooms across the campus.


If you experience problems in a mediated room, please call (973)720-2308 immediately.  We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible.  If you are unable or decide not to call, please enter a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help]
If you experience problems with the projection system in a mediated room, please call (973)720-2308 immediately.  We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible.  If you are unable or decide not to call immediately, please still report the problem by entering a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.


== Helpful Information ==
== Solutions to the most common problems ==


<FONT size="2" face="Arial" color="#000000">
<P align="left" FONT size="2" face="Arial" color="#000000"><BR>


<b>Dark Image: </b> If you are having difficulty seeing the projected image it can often be improved by turning off the lights and/or pulling down shades. <BR>
<FONT size="4"><b>Projection Issues:</b></FONT>  If the PC shows on the desktop monitor but not on the projection screen, or vice versa, you can fix it by doing the following: <BR><BR>
If the image still seems dark, please report the problem at [http://www.wpunj.edu/help www.wpunj.edu/help] using the request type <FONT size="1" face="Arial" color="#000000"><b><i>Podium Equipment / Classroom/Lab/Clinic Technology / Projection Systems</i></FONT>


1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.     


Blurry/Grainy image: </b> Often poor image quality is due to incorrect resolution settings. <br>
[[File:Windows-P.png|thumb]]
Please enter a helpdesk ticket at [http://www.wpunj.edu/help www.wpunj.edu/help] using the request type <b><i>Podium Equipment / Classroom/Lab/Clinic Technology / Projection Systems</i>


<BR><BR><BR><BR><BR><BR><BR>
This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. 


Audio Issues:</b> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations.  If you are viewing a video from your browser (you tube, etc) the viewer usually has it's own volume controls separate from the PC's master volume and the projection system master volume.  If you hear audio from the PC itself it means either the audio cable is not plugged in or the PC settings are incorrect.  Please call (973) 720-2308 immediately to report.
<BR><BR><BR>


</FONT>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations.  If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume.  If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect.  Please call (973) 720-2308 immediately for assistance.


== Locations ==
== CTS Managed Locations ==


Please select a building from the list below for information and instructions on the room.
<b>Atrium </b><BR>
 
  Rooms 114, 123A&B, 125, 144(Auditorium) <BR>
[[Atrium]] <BR>
<b>Ben Shahn </b><BR>
[[Ben Shahn]] <BR>
  Rooms 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206, 213, 215, 222, 225 <BR>
[[College Hall]] <BR>
<b>College Hall</b> <BR>
[[Wightman Gym]] <BR>
  Room 202(Board Rm) <BR>
[[Hobart Hall]] <BR>
<b>Grant Hall</b> <BR>
[[Hunziker Hall]] <BR>
  Classrooms: 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall) <BR>
[[Library]] <BR>
  Conference Rooms: 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328  <BR>
[[High Mountain East]] <BR>
<b>Hamilton Hall</b> <BR>
[[Morrison Hall]] <BR>
  Rooms 122(Martini), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303 <BR>
[[Overlook South]] <BR>
<b>Hunziker Hall</b> <BR>
[[Power Arts]] <BR>
  Classrooms 101, 102, 103, 119, 120, 201, 202, 203, 211(Sem), 212, 213(Sem), <BR>
[[Raubinger]] <BR>
  Conference Rooms: 107, 206, 210b  <BR>
[[Science East]] <BR>
<b>Library</b> <BR>
[[Science West]] <BR>
  Rooms 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm) <BR>
[[Shea]] <BR>
<b>High Mountain East</b> <BR>
[[University Hall]] <BR>
  Room 06 <BR>
[[Valley Road]] <BR>
<b>Morrison Hall</b> <BR>
  Room 118(Presentation) <BR>
<b>Overlook South</b> <BR>
  Level E Radius Room <BR>
<b>Power Arts</b> <BR>
  Rooms 109, 122 <BR>
<b>Raubinger </b><BR>
  Rooms 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316 <BR>
<b>Science East</b> <BR>
  Classrooms: 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063, 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041 <BR>
  BYOD Labs:  2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025  <BR>
<b>Science West</b> <BR>
  Classrooms: 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323(Lect Hall) <BR>
  BYOD Labs: 108, 112, 123, 204, 208, 209, 303, 309 <BR>
<b>Shea</b> <BR>
  Rooms 101, 103 <BR>
<b>Skyline</b> <BR>
  Room 211 <BR>
<b>University Hall</b> <BR>
  Classrooms: 113, 114, [https://itwiki.wpunj.edu/index.php/Active_Learning_Classrooms/ 115(ALC)], 116, 117, 118, 120(Sem), 121(Sem), 126, 127, [https://itwiki.wpunj.edu/index.php/Active_Learning_Classrooms/ 128(ALC)], 203, 204(Sem), 205(Sem), 312, 313 <BR>
  Conference: 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358 <BR>
<b>1600 Valley Road</b> <BR>
  Rooms 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109 <BR>
<b>1800 Valley Road</b> <BR>
  Rooms 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254 <BR>
<b>Wightman Gym</b> <BR>
  Rooms 110A, 202, 203  <BR>

Latest revision as of 06:44, 24 April 2024

Introduction

Wecome to the Classroom Technology Support Page of the IT WIKI.
CTS.jpg

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within Instruction and Research Technology Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the projection system in a mediated room, please call (973)720-2308 immediately. We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call immediately, please still report the problem by entering a helpdesk ticket at www.wpunj.edu/help so we can verify and fix the issue for the next user.

Solutions to the most common problems


Projection Issues: If the PC shows on the desktop monitor but not on the projection screen, or vice versa, you can fix it by doing the following:

1. Press and hold the windows key and then press "P"
2. Select DUPLICATE from the menu that appears.

Windows-P.png








This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode) Please note if using powerpoint, it has additional extended display settings that you may need to change.




Audio Issues: If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

CTS Managed Locations

Atrium 

  Rooms 114, 123A&B, 125, 144(Auditorium)

Ben Shahn 

  Rooms 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206, 213, 215, 222, 225

College Hall 

  Room 202(Board Rm)

Grant Hall 

  Classrooms: 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall) 

  Conference Rooms: 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328

Hamilton Hall 

  Rooms 122(Martini), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303

Hunziker Hall 

  Classrooms 101, 102, 103, 119, 120, 201, 202, 203, 211(Sem), 212, 213(Sem), 

  Conference Rooms: 107, 206, 210b

Library 

  Rooms 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)

High Mountain East 

  Room 06

Morrison Hall 

  Room 118(Presentation)

Overlook South 

  Level E Radius Room

Power Arts 

  Rooms 109, 122

Raubinger 

  Rooms 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316

Science East 

  Classrooms: 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063, 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041 

  BYOD Labs:  2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025

Science West 

  Classrooms: 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323(Lect Hall) 

  BYOD Labs: 108, 112, 123, 204, 208, 209, 303, 309

Shea 

  Rooms 101, 103

Skyline 

  Room 211

University Hall 

  Classrooms: 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313 

  Conference: 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358

1600 Valley Road 

  Rooms 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109

1800 Valley Road 

  Rooms 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254

Wightman Gym 

  Rooms 110A, 202, 203
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